CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frustrated - ordered on line - never got the email with the report. Went back to the interface and noticed that it charged me for the 5 report package - which I didn't need. Wrote customer service to get the charge waived and have not rec'd any type of reply or response.”

Helpful Report

Posted 5 years ago

“Car fax not enough. This car has serious ....DANGEROUS . . EXPENSIVE .....ABS BRAKES PROBLEM ....NEVER. Reported”

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Posted 5 years ago

“PAID FOR IT NEVER COULD OPEN AND LOOK AT THE THING. SO I DID NOT BUY THE VEHICLE.............NOT GOING TO USE AGAIN!”

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Posted 5 years ago

“It was sent to wrong email address, I never received it.”

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Posted 5 years ago

“Either completely incorrect information sent or wrong car. Continued sending after I asked to stop.”

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Posted 5 years ago

“i didn't order any carfax”

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Posted 5 years ago

“Never keeps accurate information and can add information 5 years later about a car which is not good for the consumer who bought a car”

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Posted 5 years ago

“CarFax markets itself as the "credit report" for cars. I found out the hard way! I bought a car with a good CarFax report then 2 years later when I tried to sell it, there were 2 damage reports from PRIOR to me purchasing the car. I contacted CarFax and they were no help, just saying they couldn't disclose who added that info to the CarFax report and would not remove it.”

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Posted 5 years ago

“I had purchased a CarFax before I bought my car. It was clean. 12 months later I discovered that an accident had occurred with the previous owner over 2 years earlier but had not been recorded on the CarFax! Had I known this I would have been able to negotiate a much better price (if I bought the car at all). As it is, it is now devalued for when I sell it myself. The long delay in getting and/or posting that accident info has convinced me not to trust CarFax in the future. I had no recourse with the dealer.”

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Posted 5 years ago

“Minimally useful. Inaccurate and incomplete information”

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Posted 5 years ago

“The car I purchased less than a year ago according to CARfax was good and had no known issues. As I write this in the 10th month of ownership it sits in an ASE certified shop waiting for a quote to replace the engine. Because of CARfax I put faith in this purchase and now will be out more money than the car cost in the first place. Very unfortunate especially in this current climate.”

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Posted 5 years ago

“Expensive . Carfax is super expensive”

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Posted 5 years ago

“did not use carfax and recieved this survey”

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Posted 5 years ago

“CARFAX has incorrect information about my vehicle and refuses to change it.”

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Posted 5 years ago

“Car fax charges too much”

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Posted 5 years ago

“U over charged me for 3 carfaxs and only got 1 carfax please contact me asap”

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Posted 5 years ago

“Could not access another report with in time limit”

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Posted 5 years ago

“CARFAX is way too expensive.”

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Posted 5 years ago

“Car fax failed to show that our vehicle had been wrecked.”

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Posted 5 years ago

“Couldn't get the Carfax report. But Carfax took my $40. I had to dispute it with my credit card company. Two hours of drama online.”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,638 reviews