CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car fax doesn’t seem to understand the difference between a total claim payout and a total loss accident . You can have replacement on your insurance and the ins. Will replace your vehicle with minor damage and car fax will lust it as total loss . BULL !!!”

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Posted 6 years ago

“Carfax confirmed the 2003 GMC Envoy was the car for me! It showed a clean one owner record and sealed the deal. Everything checked out thanks to Carfax!”

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Posted 6 years ago

“I used Carfax to purchase my car. So, after 2 years I decided to sell my car and buy another. I purchased a package from Carfax. I advertized my car for sale with a fresh trusted Carfax report and was able to use the service to find a great newer car.”

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Posted 6 years ago

“I was having a little trouble selling my used vehicle, so I purchased and posted the CARFAX report. I found the buyer within 3 hours of posting the CARFAX report!”

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Posted 6 years ago

“Helped me decide which cars to test drive.”

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Posted 6 years ago

“I am 17 years old and was about to buy my first car which was a 2012 Nissan Altima It was a good price and at 86000 miles but I checked the car face and it was actually 186000 miles!”

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Posted 6 years ago

“Ottimo per l’acquisto dell’aut o”

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Posted 6 years ago

“Being senior citizens, we are a target concerning Financial Abuse We must have a source of getting reliable, trustworthy information concerning our purchases, especially vehicles...... That is why we utilized your service, Carfax, to purchase a used 2009 Toyota Sienna LE......we needed a van to transport our family safely when they came down to visit us in Florida......we are snowbirds...... Our decision to purchase this vehicle was made 100% upon the information provided by Carfax! We have travelled all over Florida safely and trouble free. We appreciate the service you provide! Thanks again, Dave Shugan”

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Posted 6 years ago

“Website is easy to use, but I was very disappointed with the car I purchased from the search. I thought Carfax would use show reputable dealers but apparently anyone can pay to have their dealership advertised on here.”

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Posted 6 years ago

“Found a car that I liked, got the Carfax and it showed that the car received regular maintenance and had not been involved in any accidents. Left me feeling comfortable with the purchase.”

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Posted 6 years ago

“Paid for Car Fax, never got the report, yet it showed used and couldn't get anyone to answer emails, Twitter yelp etc... to receive immediate help. Had to open a case on Paypal for refund to get it resolved. Toll free number would help, if something goes wrong you don't have weeks to wait to get it resolved by then the deal is over.”

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Posted 6 years ago

“The first car I chose was shipped to Carmax. I accepted delivery. I took the car to my mechanic who discovered some issues I didn't expect so I decided to return the car. I fully expected the run-a-round using the 5 day money back guarantee. Carmax accepted the car back and competed the process within 10 minutes! WOW. Didn't see that coming. I ordered a 2nd vehicle to be shipped from another store. It arrived and passed my mechanic check with a 10 out of 10 rating! Very satisfied with the Carmax process.”

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Posted 6 years ago

“Looking to buy a 2017 dodge at upscale dealer in chicago. Carfax said it was one owner executive driven so i bought the car. FBI called me a few weeks later and said car was stolen. Thanks carfax for a great job. Your guarentee says u will pay for the stolen car( your mistake) so pay up😩”

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Posted 6 years ago

“I am more confident to select used cars based on CARFAX report”

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Posted 6 years ago

“This is not fool-proof. The report said that the truck I was looking at had not been in an accident, that does not mean that there wasn't damage. After I purchased the truck I found out that the front fender had been replaced and painted, the hood and tail gate were re-painted. I am a laymen and I could not tell. Even though the work was done well (not great) the truck had been in an accident or such. The moral of the story is... bring the vehicle to a high end body repair for an inspection, the report might not be 100% accurate!”

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Posted 6 years ago

“Carfax did not list any accidents but when I had the car inspected before purchase, I found out it had been in an accident. The owner confirmed she had hit a deer.”

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Posted 6 years ago

“I would have purchased a Lincoln MKX. I used Carfax. I found out that the oil had only been changed every 10,000 miles. The dealer told me that all the maintenance was done on the vehicle at dealerships. Carfax also let me know that was not true. Also the mileage was not accurate. Carfax kept me from making a very bad purchase. Thank you so much. I live on a fixed income and cannot afford to make a mistake like that. I will continue to use Carfax anytime I look at a used vehicle. Thanks again Donna”

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Posted 6 years ago

“Able to find out about recalls on vehicle, accidents. Awesome info”

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Posted 6 years ago

“You refuse to change false information posted about my car. I have offered proof to no avail. If you are to be gospel the information needs to be correct, or I need to be given a space to refute or explain. Bad business not to listen or provide explanation with documents.”

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Posted 6 years ago

“I bought my first SUV recently. Knowing nothing about this type of vehicle, I asked my dealer for a Car Fax. He got distracted, how convenient. Therefore, I got my own repirt. It confirmed my impression th at it was going to be a very good buy. Three previous owners, all in the region. Mileage at each sale confirmed. Few repairs in 170K miles. Good background an educated consumer.”

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Posted 6 years ago

CARFAX is rated 4.3 based on 2,634 reviews