CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used it on two cars for each of my children within a two month span. Although it showed me a clean record that each of the one owner cars claimed, it provided me the assurance that I was purchasing quality cars for my son & daughter to drive. Worth every penny of the cost for the reassurance and history of the vehicles.”

Helpful Report

Posted 9 years ago

“Great”

Helpful Report

Posted 9 years ago

“Carfax is amazing, it is really easy to use and usually gives you a good overview of how the car was maintained, how many owners, mileage, how many miles have been put on it every year. It helped me find my vehicle, It saved me from buying a lemon once which I'm grateful for because it would've been a lot of extra money that I wasn't willing to spend. I was going to buy a 2003 Ford Escape, and I ran a carfax before I was going to purchase it, and it blew my mind what I found out about it. It said that in 2008 it had 180k miles already, and the funny thing is I was going to buy it here in 2015 and the odometer said 127k miles. If you put the numbers together who knows how much miles it has, I later saw that car selling again because it broke down. THANK YOU CARFAX, you saved me money and time :)”

Helpful Report

Posted 9 years ago

“Was checking out an 05 Silverado that had been a contractors truck. I was on the fence about it as it was not in perfect condition but appeared to be in good mechanical order. Used CarFax for the first time and was able to look over its entire service history. Decided from what i saw that it was a good deal and got the truck. So far no surprises! Was an excellent use of 40bucks and will definitely use again in future!”

Helpful Report

Posted 9 years ago

“I love it”

Helpful Report

Posted 9 years ago

“I had been looking for a car for more than a month, had finally found the perfect car. Car fax gave me the confidence to buy the car knowing I would have no problems with it”

Helpful Report

Posted 9 years ago

“Easy to use very helpful”

Helpful Report

Posted 9 years ago

“I recently purchased a 2003 Jaguar XJ8 Sport. I like knowing a vehicles history before I buy it. Some problems are easily overlooked without CARFAX. CARFAX gives me the confidence to buy used cars.”

Helpful Report

Posted 9 years ago

“Thanks to CarFax we were able to save ourselves from possibly a lot of grief in the future. We bought a late model truck at an auction, it looked and ran really well and we were so proud of the "bargain". But when we returned home we did a CarFax check and found out the vehicle had 100,000 more miles on it than the odometer said. We contacted everyone involved with the sale of the vehicle and when we told them someone had ran the miles back according to the mileage documentation on the CarFax report and that it was a federal offense, they were very anxious to give us our money back without a problem. Had it not been for CarFax we most likely would not have caught the odometer change. Thank you CarFax and I will never be without you. Most importantly, we will check CarFax "before" we buy.”

Helpful Report

Posted 9 years ago

“Very convenient to use and very accurate results. Thanks Carfax!”

Helpful Report

Posted 9 years ago

“I wanted to find a one owner Tahoe that fit my budget. By using the selective process that Carfax provides, I was able to look at several one owner Tahoe's online and chose the one I wanted. I then worked online with the dealer to negotiate the price. The final step was to go on-site and finish the deal. Since the vehicle was 40 miles from my home, I was not interested in trying to negotiate the price while on-site. After a test drive, I had a couple of things I wanted done before taking ownership and was able to come back one more time after the dealer was done. The ability to select parameters such as model and price and one-owner was helpful.”

Helpful Report

Posted 9 years ago

“It is surprising how many dishonest car sellers are out there. Twice in the past 3 months I have found the car that fits my criteria only....well, looked like it fit my criteria. In both cased the miles were under reported by well over 100,000 and one had been in a serious collision with major damage....it was listed as "clean", but it was actually a salvage. The money spent on CarFax reports saved me thousands in bad car purchases.”

Helpful Report

Posted 9 years ago

“I had been lookng for a first car everywhere, even if it meant going on a long drive. So i finally found a 1995 acura integra 4 hours away. The title said clean, so i was ready to go we set out on the trip. At that time i decided carfax was something i should really get into since im going to be looking at a lot of cars. Come to find out the acura had been in a bad collision and was considered salvage. 20 minutes in the trip we went home. Im very lucky to have gotten CARFAX its been very helpful ever since.”

Helpful Report

Posted 9 years ago

“I love carfax cuz it help me get my dream car that I talk with my dream and it saved me thousands of dollars left on that it was a flood vehicle even the owner that so the card is no filter for the vehicle so I recommend everybody anybody to check the CARFAX before you buy a car trunk SUV”

Helpful Report

Posted 9 years ago

“I a I was looking for a Lincoln Town Car for a while. Found a great deal with low mileage and a very clean CarFax, I bought it a a great price and at a reputable dealership. CARFAX took the worry out of the purchase as a number of those on sale turned out to be dogs after reviewing the reports. CarFax is well worth anything else that is available. Love the Town Car.”

Helpful Report

Posted 9 years ago

“Very glad I checked the CarFax before buying my vehicle, discovered that the car I was about to buy had been in the shop for lots of issues not said by the other. Always get a CarFax before buying a used car.”

Helpful Report

Posted 9 years ago

“I spent 2 months looking for the right vehicle. Carfax helped me weed out the good from the bad, and find the truth when faced with sellers that tend to "stretch" the about the condition and history of the vehicle. Carfax saved me from making bac choices in vehicles and led me to finding the the clean, reliable vehicle I was looking for. Thanks Carfax!”

Helpful Report

Posted 9 years ago

“Goood”

Helpful Report

Posted 9 years ago

“We live in Arizona were looking to purchase a 2014 Ford Fusion. We found one for sale by owner on Craigslist. When we called and asked about the car, why such low mileage, why are you selling soon, we were given a sad story of getting a divorce and the car we just purchased must go. A tale of how much they loved the car, how great a car it was and how they really hated to sell it. Feeling bad that anyone has to experience divorce, yet convinced this was a legitimate story, we were excited to go investigate purchasing this. So excited we brought a check, transferring money, to leave a deposit. Upon arriving, the car was immaculate. perfect condition and fully loaded. And at an excellent price to boot. Runs perfect and clean like new. So I write down the VIN number while my wife is talking with the owner and log into CarFax to run the report. Well, low and behold, the vehicle was a lease and recently, 2 months ago, purchased at auction. And this "owner" was not even registered yet. But wait it gets even better. The CarFax report shows a rear end accident while registered to the rental agency in California. Mind you we are in Arizona. OK, not only an accident, but now I look real close and it doesn't even have the correct rear bumper on it. and it is out of alignment with the rear fenders. And of course our seller is now speechless. Claims to not have been aware of any of this. Shocked. We said our goodbyes and I emailed him a copy of the report. Perhaps he can tell the truth to the next buyer. THANK YOU very much CARFAX!!!!!!!!!”

Helpful Report

Posted 9 years ago

“I had been looking for an older model ML 63 AMG for 5 years. Several had come through but they were newer ones that were too expensive or older ones with too many miles. Then last June a 2007 popped up in one of the many "auto" search engines I was using. It was a 2007 with only 28,000 miles on it. So I pulled a Carfax on it and everything checked out as the first owner had only put about 5,000 miles on it in 6 years then they traded it. Appeared to be a 2nd car they kept at their vacation home. I bought the car sight unseen and had it delivered. Carfax had me make the perfect choice!”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,638 reviews