CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Carfax, I was able to avoid buying a car that was in an accident. Thank you.”

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Posted 4 years ago

“What I wanted to know it did not tell me. I knew the car was salvaged. I wanted to know why. It just said that the car had been salvaged.”

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Posted 4 years ago

“Why does a report expire when I have paid for it? Also if I only use one report out of the three I paid for, it would be very nice to have the time to use the remaining two reports go to one year, not 30 days.”

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Posted 4 years ago

“The service helped me buy a one ton used diesel pickup. Saw maintenance and that It had been in a wreck. I was then able to negotiate a price.”

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Posted 4 years ago

“I accidentally clicked multiple reports instead of one. I immediately realized my error. They promptly corrected my error and only billed me for the single transaction. No hassles or delays.”

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Posted 4 years ago

“Good to have history of vehicles”

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Posted 4 years ago

“Great info”

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Posted 4 years ago

“I never got a problem resolved where I paid for three reports tried to use one and asked for additional payments. I want this resolved or my money back. CASE # 09865301”

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Posted 4 years ago

“It’s been a comfort knowing the history of vehicles that I have been looking to purchase. Thanks to CARFAX, I was able to weed out those vehicles that may not have been a good match for me. It’s been well worth the price.”

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Posted 4 years ago

“When you need accuracy and honesty, rely on CARFAX. The one to turn to for automotive purchase security.”

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Posted 4 years ago

“Totally inaccurate. Rip off.”

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Posted 4 years ago

“Doesn’t give you full history.”

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Posted 4 years ago

“You are a rio off no good swiindle”

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Posted 4 years ago

“Its an amazing way to keep a track of a vehicle performance”

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Posted 4 years ago

“Grateful to be able to use CARFAX when considering purchasing a car.”

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Posted 4 years ago

“Good history of the car. My mileage usage has changed and they send me reminders on the old used rates.”

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Posted 4 years ago

“I tried Carfax with a special offer a year ago, then was charged more. Had to call and have it cleared up to get the offer. Not quite a bait and switch but close. In this age your service seems , carafax is offering minimal info. You probably need to up your game.I buy cars off Copart"Auto Check" is doing the same product. You seem no better. People use to think Carfax meant some security, sellers have figured out how to get around a Carfax. Unless you can figure out how to give more, I'm think you guys are going to fade away. I'm an old boomer, and I don't mean to sound cranky. I have a business and would rather hear an honest opinion, than just gratuitous " at a boy". Hope to see you guys on the flip side of Covid.”

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Posted 4 years ago

“Great service, comes in very handy on the spot. Easy to use and get relevant info quickly.”

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Posted 4 years ago

“Unacceptable - I ran it on my Aston Martin DB9 - it wouldn’t allow the upgrades - even though they were listed and checked on the form. Then I contacted you and got the WORST customer service rep because I had requested a refund - OMG the tone of the email and her lack of even trying to understand the issues I encountered - unbelievable. I have used u many times and not had an issue - but this was the worst experience EVER. Thank you.”

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Posted 4 years ago

“My vehicle had an accident that I found out about and was repaired however this repair did not show up on Carfax”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews