CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well the carfax said everything looked good on the car. Clean title no wrecks good service record. It was a Mazda 3. So I bought the car and it started acting funny. The rpms were all over the place they wouldn't hold and it ended up causing me to lose control in the winter do a 180 hitting a wall with the back end. It just scuffed the bumper and bent the exhaust a little(I was going maybe 20 mph). The dealer did the repair and took me around to look at it, showing where paint was under the door handle and how some emblems are missing but were found cleaning the vehicle under the seats. Apparently the car had been wrecked twice before me. I had to trade it in because nobody would buy it. Carfax, a complete waste of my money. I forgot this situation because it was about 5 years ago and paid for it again! Don't bother. Get a body shop to look at a car you want to buy.”

Helpful Report

Posted 10 years ago

“Paid for a Carfax report for my own vehicle, found erroneous information that would negatively affect my trade-in value.”

Helpful Report

Posted 10 years ago

“Rates are insanely high. And data is not complete”

Helpful Report

Posted 10 years ago

“Well, i bought a car showing a clean car fax report, no accident no problems at all, all the miles reasonably done, but then it came out that the engine was a junk's one!!! I am so disappointed about that.”

Helpful Report

Posted 10 years ago

“I paid for one CARFAX report. That's all I wanted. I have received an outrageous number of solicitations and emails since then. I am sick of CARFAX. Leave me alone, I will contact you when I want to use your services again. Because of the solicitation, that will be never. Leave me the f*** alone. I have opted out of your services already. Go away. Go away CARFAX.”

Helpful Report

Posted 10 years ago

“Car fax is so incomplete and over priced I will not use it again. I checked my own car. I bought it outright in 2002 new. Carfax said it had lean against it and only 11 service records. It has been dealer serviced by Honda every 3000 miles since new. It now has 155000 on it. That's the only thing it got right.”

Helpful Report

Posted 10 years ago

“Paid for unlimited and couldn't log on 2 weeks later 50 plus down the drain!”

Helpful Report

Posted 10 years ago

“your company sucks, i was expecting unlimited no. of runs and was very disappointed, it allowed me to run 4 or five only.”

Helpful Report

Posted 10 years ago

“I was abroad when I paid for a CARFAX report on a vehicle I bought and was not able to view it until sometime later when I returned to the computer world only to find that it had already been deleted by them. I should have donated these funds to charity. It would have been better spent.”

Helpful Report

Posted 10 years ago

“I ordered unlimited one, but I just used 4 times because it said my email address is unllocated when I logged in. It happened several”

Helpful Report

Posted 10 years ago

“I'm from New Mexico, I traveled to Colorado to purchase a car and it turned out not to be what I wanted.. So I had a friend take me on a car search... I came across lots of nice looking cars, but I carfaxed them to find out the history and wow just about every car had issues, 8 cars til I found one, and they all posted they had clean titles.. Be aware of the scams check the history and save yourself future car drama.. Thanks carfax..”

Helpful Report

Posted 10 years ago

“Carfax is useless, i know they can't know everything but there are hundreds of thousands or cars sold every week at auctions that have been in very severe accidents w/ clean titles but yet when you car fax the vin a lot of the vehicles show no wear or tear. This is a problem for the costumer who is trying to protect themselves and very innocently buy a expensive, i should say, report that those not show the important events and details of a lot of the cars that have been totaled. I am working to gather a group of people to take a class action law suit and stand up to this unjust company charging costumers too much for unimportant information as well as open complaints with the Better Business Bureau to get to the bottom of this.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews