CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for unlimited and couldn't log on 2 weeks later 50 plus down the drain!”

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Posted 10 years ago

“your company sucks, i was expecting unlimited no. of runs and was very disappointed, it allowed me to run 4 or five only.”

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Posted 10 years ago

“I was abroad when I paid for a CARFAX report on a vehicle I bought and was not able to view it until sometime later when I returned to the computer world only to find that it had already been deleted by them. I should have donated these funds to charity. It would have been better spent.”

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Posted 10 years ago

“I ordered unlimited one, but I just used 4 times because it said my email address is unllocated when I logged in. It happened several”

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Posted 10 years ago

“I'm from New Mexico, I traveled to Colorado to purchase a car and it turned out not to be what I wanted.. So I had a friend take me on a car search... I came across lots of nice looking cars, but I carfaxed them to find out the history and wow just about every car had issues, 8 cars til I found one, and they all posted they had clean titles.. Be aware of the scams check the history and save yourself future car drama.. Thanks carfax..”

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Posted 10 years ago

“Carfax is useless, i know they can't know everything but there are hundreds of thousands or cars sold every week at auctions that have been in very severe accidents w/ clean titles but yet when you car fax the vin a lot of the vehicles show no wear or tear. This is a problem for the costumer who is trying to protect themselves and very innocently buy a expensive, i should say, report that those not show the important events and details of a lot of the cars that have been totaled. I am working to gather a group of people to take a class action law suit and stand up to this unjust company charging costumers too much for unimportant information as well as open complaints with the Better Business Bureau to get to the bottom of this.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,631 reviews