CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work at a used car dealership and people always want to see the Carfax. We are a Carfax Advantage Dealer, meaning that we pay a fee to receive leads, discounted report pulls and some advertising merchandise. A few months ago, I found a discrepancy on the mileage of a diesel flatbed truck that we have for sale. I called Carfax and they required proof that the miles were input wrong. I sent them the Colorado emissions report and they said it wasn't good enough. I called the repair shop, listed on the report, that had worked on the truck prior to us buying it. They admitted that they fat-fingered the mileage and would take care of it. I pulled a new report yesterday and the discrepancy is still there. I called the repair shop and they said they they had spoken with Carfax months ago to fix the problem. I called Carfax again, spoke with Ana, and explained everything. She told me there wasn't anything they could do unless I provided proof that the other shop messed up. It's like going around and around in a circle. She wouldn't even pick up the phone and call the other shop, taking me out of the middle, to get it handled. She also wouldn't provide me with contact information for her supervisor to get this resolved, saying that she was the end of the line. Carfax collects money from both ends, dealerships and consumers, and won't do anything to help when there's a problem. I will be looking at changing to AutoCheck, or just printing the NMVTIS report to show no known title issues.”

Helpful Report

Posted 4 years ago

“Keep up the good work”

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Posted 4 years ago

“Terrible never got my report and they wont give refund. Total Scam. They take your Money and run away like the chicken sh#&ts they are. You cant even talk to a real person. A worthless company!!”

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Posted 4 years ago

“On May 13, 2020 I ran a Carfax report on a vehicle that I was going to purchase from a private party. To begin the story my credit card was overcharged, there was supposed to be $39.99 for the report, but my credit cart was charged $99.99. That is just the beginning. After running the report I went to view and inspect the vehicle. The visual inspection indicated that the vehicle still have the original paint job from the factory, yet the Carfax report shows that the vehicle has been damaged in different areas, there is no indication of any replaced parts. Then when it comes to miliage on the report it shows almost three times the mileage that the actual odometer reading in the vehicle. I showed the report to the vehicle's owner and he was concerned because the vehicle never has been in accident and the mileage is correct in the vehicle. I have requested a refund for the overcharge to my credit card, but this people have not answered to my e-mail which is the only communication they offer. Bewfare of matters like this with this merchant, before you get into a mess you will regret later. Good Luck”

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Posted 4 years ago

“Gojgt uncxxbb”

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Posted 4 years ago

“Husband just bought me a used car from A&A Auto and I absolutely love my new (used) car. Karim at A&A Auto was super helpful and answered all our questions we had and I highly recommend going to A&A Auto in Fuquay-Varina,NC if you are looking for a good used car.”

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Posted 4 years ago

“jebakerphd . 9:34 PM (0 minutes ago) to support No Stars. I spent $54 for current owner information of a wrecked vehicle.. There was not even a notice of salvage title -- never mind the new owner. I demand that you refund immediately.”

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Posted 4 years ago

“Muy bueno”

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Posted 4 years ago

“Excellent.”

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Posted 4 years ago

“Like so many other reviews, I too asked for a single $39.99 report and got billed $99/99. I placed 3 complaints through their web site and got no reply other than a computer-generated note that they would get back to me. THEY DIDN'T. To make matters illegal, they sent a phony billing to my credit card company which contradicted the billing I have from them. Credit Card Companies will back the merchant's claim if they submit a billing, even if it was deliberately falsified. Stay away from them. There are other, more credible companies which don't advertise as much but are more honest and customer-friendly.”

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Posted 4 years ago

“Todo bien”

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Posted 4 years ago

“I bought a car fax car from Lone Star Auto Ranch in AUSTIN Texas. Found the car l wanted on Carfax Lone Star Auto Ranch Gave me a 5 star sales process and dealer experience.”

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Posted 4 years ago

“Great car great review!”

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Posted 4 years ago

“I purchased a 2017 Nissan Sentra with extremely low miles at the Auto Nation off of Hacks Cross in Memphis, TN the very next day!! Thank you sooooo much for your honest input in ALL of your vehicles. I am ecstatic about my purchase! I recently got an email saying that the car that I was interested in was sold, but guess what? It was me who purchased that car!!!😁😂 Thank you again and keep up the great work as I really got THE BEST OFFER on any car that I've ever had. From a very Happy Customer”

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Posted 5 years ago

“Buen servicio”

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Posted 5 years ago

“It make it easy to fine out about the vehicle before buying or help me make a far offer..”

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Posted 5 years ago

“Gives you piece of mind when buying a used vehicle. Great for reminders on service for your cars to.”

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Posted 5 years ago

“A must-have check before buying any used car.”

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Posted 5 years ago

“I never received the carfax I asked for”

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Posted 5 years ago

“The dealer supplied a CARFAX, but I bought one of my own. The report said my car was pristine. Over the next few weeks, starting on the drive home, I uncovered a steady trail of evidence my car had been wrecked. A little over $2000 in repair and replacements later, my car is now in pretty good shape. CARFAX is to be believed with a great deal of caution. To be fair, the former owner never reported an incident, and got some cheap cosmetic repairs to make the car presentable, avoiding a damaging CARFAX report.”

Helpful Report

Posted 5 years ago

CARFAX is rated 4.3 based on 2,638 reviews