CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gojgt uncxxbb”

Helpful Report

Posted 4 years ago

“Husband just bought me a used car from A&A Auto and I absolutely love my new (used) car. Karim at A&A Auto was super helpful and answered all our questions we had and I highly recommend going to A&A Auto in Fuquay-Varina,NC if you are looking for a good used car.”

Helpful Report

Posted 4 years ago

“jebakerphd . 9:34 PM (0 minutes ago) to support No Stars. I spent $54 for current owner information of a wrecked vehicle.. There was not even a notice of salvage title -- never mind the new owner. I demand that you refund immediately.”

Helpful Report

Posted 4 years ago

“Muy bueno”

Helpful Report

Posted 4 years ago

“Excellent.”

Helpful Report

Posted 4 years ago

“Like so many other reviews, I too asked for a single $39.99 report and got billed $99/99. I placed 3 complaints through their web site and got no reply other than a computer-generated note that they would get back to me. THEY DIDN'T. To make matters illegal, they sent a phony billing to my credit card company which contradicted the billing I have from them. Credit Card Companies will back the merchant's claim if they submit a billing, even if it was deliberately falsified. Stay away from them. There are other, more credible companies which don't advertise as much but are more honest and customer-friendly.”

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Posted 4 years ago

“Todo bien”

Helpful Report

Posted 4 years ago

“I bought a car fax car from Lone Star Auto Ranch in AUSTIN Texas. Found the car l wanted on Carfax Lone Star Auto Ranch Gave me a 5 star sales process and dealer experience.”

Helpful Report

Posted 4 years ago

“Great car great review!”

Helpful Report

Posted 4 years ago

“I purchased a 2017 Nissan Sentra with extremely low miles at the Auto Nation off of Hacks Cross in Memphis, TN the very next day!! Thank you sooooo much for your honest input in ALL of your vehicles. I am ecstatic about my purchase! I recently got an email saying that the car that I was interested in was sold, but guess what? It was me who purchased that car!!!😁😂 Thank you again and keep up the great work as I really got THE BEST OFFER on any car that I've ever had. From a very Happy Customer”

Helpful Report

Posted 4 years ago

“Buen servicio”

Helpful Report

Posted 4 years ago

“It make it easy to fine out about the vehicle before buying or help me make a far offer..”

Helpful Report

Posted 4 years ago

“Gives you piece of mind when buying a used vehicle. Great for reminders on service for your cars to.”

Helpful Report

Posted 4 years ago

“A must-have check before buying any used car.”

Helpful Report

Posted 4 years ago

“I never received the carfax I asked for”

Helpful Report

Posted 4 years ago

“The dealer supplied a CARFAX, but I bought one of my own. The report said my car was pristine. Over the next few weeks, starting on the drive home, I uncovered a steady trail of evidence my car had been wrecked. A little over $2000 in repair and replacements later, my car is now in pretty good shape. CARFAX is to be believed with a great deal of caution. To be fair, the former owner never reported an incident, and got some cheap cosmetic repairs to make the car presentable, avoiding a damaging CARFAX report.”

Helpful Report

Posted 4 years ago

“Horrible customer service and overpriced”

Helpful Report

Posted 4 years ago

“As a carfax customer for 16 years, this company cares nothing about the dealerships that spend thousands of dollars a month with them. No customer service whatsoever for an overpriced report. Autocheck saved us $4000 a month. Only wish we’d have switched sooner!”

Helpful Report

Posted 4 years ago

“Purchased a used 1976 Triumph TR6 from Boca Classic Motor Sports. The car was delivered within a week from the time the funds were transferred. I love the car. It is everything I'd hope for and more! Lou was easy to do business with and represented the car well. Excellent followup throughout process.”

Helpful Report

Posted 4 years ago

“Gracias a carfax, no fui estafado, en Brooklyn ay un grupo que se dedica a alterar las millas y los registros de los veiculos, para así venderlo. CARFAX es la herramienta que tenemos, para verificar un veiculo, antes de comprar, y así asegurar nuestra inversión, para evitar ser estafados...”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews