CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got it, because my daughter was moving from Puerto Rico to Idaho and I saw it as great tool to find out the history of the vehicle she was buying. As a result she is very please with the vehicle and got at a great price .”

Helpful Report

Posted 9 years ago

“Wow, how embarrassing! I have used CARFAX a number times. I should be able to say I ALWAYS use CARFAX, but I recently had a lapse of intelligence. We found a great-looking car sitting in a supermarket parking lot for sale. We called the phone number shown and before the owner could get there, 3 other potential buyers showed up. Obviously, others were interested at the asking price. The owner showed up. We looked it over, We drove it and noticed it not running a smooth as it should. I ran a scan for the "check engine light" that was showing. No big deal, I thought. The title was in some woman's name which we understood as the owner's girlfriend. But it was signed. It looked right. We bought the car. Then I learned that it needed Major engine work. I also found dealer-to-dealer transfer paperwork under the front seat. Lots of it. Six dealers handled the car, apparently, and it even went to two dealers in Mexico. All within 5 or 6 weeks. At this point, I got a Carfax report for it. Sure enough. Lots of info. Much history. The guy we met had bought it at auction 3 weeks prior, There were many reasons showing on the report that would have steered me clear of the car---If I had only had the CARFAX report first. Valuable Lesson Learned Yogi Ramona, CA”

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Posted 9 years ago

“I use your information to bid on salvage Corvettes, to dismantle and refurbish.. I buy them online sight unseen, so, every bit of information I gather helps me in my bidding decisions. Joe Niquette C6vetteparts”

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Posted 9 years ago

“With the help of a carfax report I was able to return, and get my money refunded for a car that as per the dealer had a clean title, and original miles. Out of curiosity seven months after purchasing the car, I checked the carfax, and found out that the car had a rebuilt title and the miles had been rolled back previous to my purchase. When I faced the dealer with the carfax proof, they had no choice but to return the money. Thanks carfax!!!!”

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Posted 9 years ago

“I was about to buy a 2007 BMW 530i that said clean title and with only 33000 miles. I bought the Carfax app for my phone and found out it was a salvaged title and the owner had put over 75000 miles on the car. Thank you Carfax!”

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Posted 9 years ago

“Would be great to have old owners name and adress”

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Posted 9 years ago

“It's just such a piece of mind to know how many owners and just the history of a car when buying from a owner or dealer have used it 4 times and has never let me down so affordable also . Thanks car fax !”

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Posted 9 years ago

“I purchased a 1993 Firebird through the auto trader, I used the CarFax and the Provincial car package to make sure the vehicle was dept. free, accident free, how many owners, no irregularities, when all was checked, that is when I made the purchase”

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Posted 9 years ago

“Looking for just the right vehicle that was CPO in my price range from a very reputable dealer allowed me to make contact quickly so that we could move forward with the purchase. CarFax increased my confidence level with the status of the vehicle.”

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Posted 9 years ago

“We were interested in buying a 2002 Toyota Tacoma. It looked like a great deal, however after inspecting it, it showed it only had 88,000 miles on it. Carfax revealed a history of rollback done on the odometer twice with a total of over 200,000 miles on it! I'm sure glad we checked it out with Carfax before we purchased a worn out truck! thanks! Johnny O”

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Posted 9 years ago

“Carfax helped me keep the used car I purchased. The reports were very helpful and I haven't had any problems with my vehicle at all.”

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Posted 9 years ago

“I was initially interested in a 2014 Corolla but after taking a look at CarFax I discovered that it had been in an accident. So glad I checked before buying, which saved me a ton of potential repair services. Later on looked at a 2014 Sentra and the CarFax revealed no prior accidents. What a great buy, without any problems. Thanks to CarFax and that knowledgable CarFox.”

Helpful Report

Posted 9 years ago

“I think CarFax is very good. I had some issue with misunderstanding of the terms after I paid subscription but it was resolved very quick and I got clarification and bonus. It was really nice: question - quick answer with detailed explanation. I'll definitely will use CarFax in future, probably, in near future, because I need to buy another car and report is very helpful.”

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Posted 9 years ago

“I used CarFax to check on the used car history. I find that it makes more comfortable knowing the background of the cars before buying or making a trip to see the car. It's easy to use and it's totally worth the money to invest when comes to car buying.”

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Posted 9 years ago

“Its awesome to know a company like Carfax is out there in today's times when checking on used cars. Knowing if the car your will spend thousands of dollars on is really the car to buy - with knowing if it was really a one owner car and had no accidents or major problems! Too many con artists to have to worry about or be concerned with and that is I will always will first check with Carfax. Great job guys, Larry Marcus”

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Posted 9 years ago

“Carfax was a great first-pass resource for my recent used car purchase. I used the data from Carfax as well as data from free national and state databases to confirm there was nothing unusual with the car from a mileage, title quality, or emissions standpoint. I strongly recommend pulling a Carfax report before buying a used car. If it checks out, have a thorough pre-purchase inspection completed by a professional you trust.”

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Posted 9 years ago

“Hi purchased a 94 Toyota 4 runner after searching the Car Fax online for this vehicle. I was impressed with the full history of the vehicle and how many owners as well as dealerships had it. It allowed my to inquire on the maintenance history, track and pin point the recommendations on all future repairs. I am very happy with my purchase.. Thanks Car Fax!!! Yvonne”

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Posted 9 years ago

“It's very convenient and easy to check car condition through putting VIN number. Best choice to buy a car.”

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Posted 9 years ago

“It was quite good. I was able to research for my car. And got a fairly good deal!”

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Posted 9 years ago

“Everything is good great”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews