CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi just one time i try to buy 2007 dodge ram i go to bank all transactions is finished but i check carfax and guy toldme car have 110k miles but carfax says 300k miles so im so happy to check CARFAX hesave me!!!!!”

Helpful Report

Posted 9 years ago

“My boyfriend had found a pre-owned car in another state. He was anxious to drive 8 hours in a snowstorm to pick up the car. Obviously, I expressed my concern in a oh so loving way. :-) He explained that the dealer sent him a car report that showed the car was 'clean.' He did say it wasn't a carfax report. We hung up the phone at odds. A few minutes later he called me back to say that he made one of the best decisions $40 could buy him. He ran a carfax report only to reveal that the dealer's report was incorrect. This car had been in an accident, towed away and then sent off to auction. Needless to say, my boyfriend did not purchase the car. He is now the proud owner of another pre-owned car that he found locally and of course, used carfax once again! So thank you carfax for saving our relationship! You ain't so bad kid! :-)”

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Posted 9 years ago

“Nice tool to avoid headaches ;-)”

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Posted 9 years ago

“My son age 19 wanted to buy a 2013 Mustang (in Ohio) from a Craig's List ad (we're in Illinois). After several conversations between my husband, my son and the person who listed the ad, it was agreed that they would all meet in Ohio, cash in hand, to buy the vehicle. Here is where I come in. Ta Da! I asked them if they wanted to do a VIN search to see the activity on the car before going out there. The responses from my husband and son were amazing -- Nah, won't be necessary! I did it anyway (!) and found that the car had been in an accident. They revealed this to the seller who verified the information and reassured us through repair receipts that the accident was minor and would not affect the car's performance.”

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Posted 9 years ago

“I have had great luck over the years with car fax I buy a month unlimited when looking for a new car I was very fortunate to avoid a couple of flood damaged cars on my last purchase of a Volkswagen Jetta and find a really great reliable car thanks again for taking the guess work out of my car buying experience”

Helpful Report

Posted 9 years ago

“1. I understood your rate was like $25.00. Your fee was $54.00. You gave me the information regarding if the car was in an accident, not what the price of the car should be. I never bought the car because because it was to big for my garage also she wanted a deposit but not ready to sell for couple of months while she is using the car. This was my first experience with you and I think $54.00 is to much just for one car information.”

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Posted 9 years ago

“Carfax helped an average income group like us to buy a car which is affordable and also clean with no issues. We are very happy to use CarFax for searching Cars”

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Posted 9 years ago

“I was looking for a car for my daughter and found one for sale by owner and thanks to carfax, we were able to found out all the past information of each owner of the vehicle. Thank you Carfax....we will think of you next time we are buying a car!”

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Posted 9 years ago

“I am very disappointed in the information I received from Carfax. I bought a 2010 Volkswagon and found out when I picked up the car the airbag had deployed. I also found out it had been confiscated by the Minneapolis police since the driver had received his 3rd DUI. I also found out it had front end damage. None of this was listed in Carfax. I won't recommend you to others....”

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Posted 9 years ago

“i use carfax whenever i look to make a purchase of any preowned vehicle. i oversee a 50+ fleet and am always looking to upgrade the fleet. carfax gives me the right information in order to make the best decision possible when buying.”

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Posted 9 years ago

“none”

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Posted 9 years ago

“I have used Carfax on every vehicle I have been interested in purchasing. I was looking to get a 1999 GT Mustang but could not understand why the car had so many problems after looking at it. Took the vin number down, Pulled a carfax and Bammmmm!!!!! It was a Salvage vehicle.”

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Posted 9 years ago

“Car Fax kept me from getting ripped off on a Silverado...”

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Posted 9 years ago

“I was set to bye a truck had down payment on it and decided to do a car fax to find out it was a rental truck from out of province and when I ask the Dealer ship They had told me no it was a local truck .I will not bye a Vehicle with out using CarFax”

Helpful Report

Posted 9 years ago

“I was going to buy this Ford F-550 used truck from an eBay seller who advertised it as "you can drive it anywhere and will run just fine." But mileage was supposed to be "around 100K" but "not for sure due to broken odometer." I decided to pay for a CarFax report and I found out the truck had 250000 miles on the clock five years ago (the last time the odometer was read officially and recorded). The CarFax information helped me stay away from that truck.”

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Posted 9 years ago

“I didn't use carfax when I bought my lincoln MKT last October because it was wrecked and came with a salvage title. I've bought & fixed many vehicles over the years and have never had the trouble I've had with this one. It had been wrecked before and was deemed a total loss by the insurance company, yet it was repaired & put back on the lot of a reputable Lincoln dealer & sold with a clean title. The happy new owner had it 10 days & totalled it again. A salvage dealer I've dealt with for years bought it from an insurance auction &sold it to me. Thank you Carfax for having enough of the info to better inform me about this vehicle's condition. The original "repair"to the front subframe was subpar leaving it to move around, therefore alignment was unsuccessful. Finally go that secured & I have a very nice vehicle back on the road. Don't know who did the original rebuild, but they should be closed down. Thanks again Carfax.p.s. just because it has a "clean " title does not mean it hasn't had severe damage. Get the Carfax!”

Helpful Report

Posted 9 years ago

“You report half truths and lies that can't be verified . And when I aske for your verification or justification of what's in your report you can't prove your findings. I'll never your your service again or rely on the BS that is posted in it!!!!!”

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Posted 9 years ago

“Great!”

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Posted 9 years ago

“Overall experience was good... this website helped me to search & get good car at best price.... I would recommend this website to everyone.”

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Posted 9 years ago

“I almost bought a 2002 Chevrolet Camaro SS looked very good until I ran a Car Fax and saw that it had been rear ended and it was reported to Insurance as well. I couldn't see anything physically wrong but just knowing that it was in an accident I had to walk away. About a year later I found my dream car in a 2002 Chevrolet Camaro SS 1 owner I might add and it was low miles immaculate and thanks to Car Fax everything was clean! Thanks Car Fax! All that is now missing is that Car Fox to put in my 2002 Chevrolet Camaro SS! :)”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews