CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked well. May have given 5 stars but only first use.”

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Posted 4 years ago

“I checked on my Nissan Altima to see what you had on it. You reported damage from an accident that never happened. I had meant to contact you but have been busy with other things so far.”

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Posted 4 years ago

“Very helpful in making a decision in the purchase of my new used car!”

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Posted 4 years ago

“Good super goid”

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Posted 4 years ago

“Your service is very reassuring with regards to car buying.”

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Posted 4 years ago

“I bought a 2003 saturn and come to find out the frame is rotted and unsafe to drive. I am out $1800.00 .....”

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Posted 4 years ago

“Terrible customer service. It took 3 days to get help.”

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Posted 4 years ago

“They need more praise than I can give!! They are the best at what they do.”

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Posted 4 years ago

“I received no information about the car I was interested. Not even the tittle registration that the car is supposed to have . I was sold in an action and nothing of that shows on the report . Not trustworthy at all. I”

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Posted 4 years ago

“Since I was buying online, your report gave me enough information ask intelligent question, negotiate and eventually drive 100 miles to test drive and buy the car.”

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Posted 4 years ago

“Car was not as it seemed and dealer will not make it right”

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Posted 4 years ago

“The carfax system was very helpful in purchasing our used Ford. I say system since we rejected another good looking candidate based on the information in the report of that car. The one we bought has worked out well since we bought it.”

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Posted 4 years ago

“Carfax is great but so much can be left out”

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Posted 4 years ago

“I bought a car based off the information provided from CarFax however the information on CarFax was invalid and I ended up with a Lemon . I am currently dealing with a engine that is going out on a vehicle I recently purchased due to me trusting the report I bought and trusted from CarFax”

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Posted 4 years ago

“Such a great tool to keep track of your vehicle”

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Posted 4 years ago

“Your reviews suck. My car is in mint condition and is worth a lot more”

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Posted 4 years ago

“good info. very helpful”

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Posted 4 years ago

“One and only carfax is the option for me. Thank you, Mike”

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Posted 4 years ago

“Used CarFax several times and hasn't disappointed me yet!”

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Posted 4 years ago

“While Carfax is a good tool to add to the car purchase toolbox it may be causing consumers to lose value on their vehicles unnecessarily. Particularly the “Damage” category which lacks enough detail to show if just a plastic bumper cover was scratched and scuffed needing cosmetic repair or if the vehicle hit or was hit by something requiring mechanical repair in addition to cosmetics. Meaning that a car with cosmetic damage (Shopping cart scuffs or parking garage pole) takes a big hit against its resale value which may not be commensurate with the extent of the damage.”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews