CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went searching for a small convertible given that I live where winters are short. I was replacing an older convertible that had passed 300k miles. Was looking for over two months. I wanted a low mileage vehicle. But as convertibles are typically built low to the ground, the risk of getting a flooded car tend to be a bit higher. So I signed up for Car Fax. After looking and taking several test drives I knew what I was looking for. I did weed out a few examples that had prior accident histories. I also weeded out a few that had exceptionally high asking prices, especially given the history (some were corporate or rental vehicles). Ended up finding one with such low mileage I couldn?t believe it. But Car Fax confirmed the low mileage numbers. And it had lived its entire life in an area that wasn?t known for flooding. But the asking price was a bit outside my range. After using KBB and the Car Fax pricing adjustment, I showed it to the seller and he accepted my offer. So I ended up with a 7 year old, one owner convertible with less than 7,000 miles. Now we?re enjoying it on sunny days. Loving the new (to me) Solstice in the sun.”

Helpful Report

Posted 11 years ago

“I was searching the world ?far and wide? for a gently used, full sized pick-up. Like so many other consumers, I quickly became frustrated and demoralized with the tedious process known as car shopping. As one would expect, I found plenty of inventory on hand. My problem was, in a word, predictable. Every time I found a vehicle that seemingly had potential I soon discovered that the truck?s history was either missing, incomplete, or compromised. Although I discovered the CarFax package deal a ?little late in the game,? it turned out to be a tremendous blessing from a consumer?s point of view. I personally purchased the five pack so that I could complete my much needed due diligence. My simple assessment is succinct: I?ll never purchase a vehicle again without using the CarFax package. The reports generated are ?user friendly,? comprehensive, detail oriented, and highly informative. I was able to eliminate potential purchases quickly and with strong rationale. Ultimately, I found the perfect truck with the direct help of CarFax. The report allowed me to purchase on one owner, low mileage, clean titled, Ford F150. And, I?d be remiss to omit, the report also displayed a dated maintenance report (history) of the vehicle. This gave me added security as I was able to see what meticulous care the previous owner had extended to my ?soon to be? purchase. In a day and age where false advertising, bait and switch tactics, and hidden facts seem to be the norm over the exception, I strongly endorse this process. Signing up is discreet, confidential, affordable, quick, and incredibly simplistic. Once purchased, you can immediately put your advanced ?search tool? to work and make your car buying process much more serene and headache free.”

Helpful Report

Posted 11 years ago

“I was looking at a truck that seamed to be the exact thing I wanted. I recieved the CarFax and noticed a few dealer notes that said " vehicle service" so I called the dealer and asked. They informed me that the last service was that the owner brought the truck in and was informed that the vehicle needed a head gasket. This is a $3600.00 job to be done right. The owner refused the work and took the truck, changed the oil and tried to sell it to me. Thank You so much CarFax.”

Helpful Report

Posted 11 years ago

“I was recently in the market to purchase a used vehicle.. CARFAX made my experience stress free and drama free when looking into each vehicles' history; VERY Affordable and great history report deals! I purchased my used Car in confidence , and was able to use the extra history reports for my brother, who was in the market to purchase a motorcycle .. I even was able to get a CARFAX buy back guarantee for him! Safe and accurate , I wouldn't recommend purchasing a used vehicle without running a history report using CARFAX.. I never will.”

Helpful Report

Posted 11 years ago

“I was about the buy 2004 Nissan quest through craigslist.org with low mileage. The price was to good to be true rhen I deciden to buy 5 carfax report package But after checking car history thru carfax report I learned that the mileage was tempered and the seller confessed that he changed the engine and put the engine mileage on the ad. Carfax report prevent me buying lemon car. Thanks Carfax”

Helpful Report

Posted 11 years ago

“I was looking for a cadillac srx. I looked everywhere in the net but felt like I couldn't get reliable info. So glad I finally came to the carfax website. I found reliable information from a trusted site. I found the car u was looking for and got the carfax information that I could trust. I did find the car I was looking for with one owner and a clean record.”

Helpful Report

Posted 11 years ago

“i ran a carfax on my chevrolet truck 2500 heavy duty before i bought it and with carfax report on history on the truck i bought it.good job carfax”

Helpful Report

Posted 11 years ago

“Being an USA site I find it serves Canada quite well too. I was looking to buy a 2 place sports car from a dealer. The price was attractive. I ran a carfax and found the KMs lower then previously reported from the registration. It was a red flag. A google and u-tube search showed me it is one of the easier cars to set the odo back on. I passed on the car and likly saved on repairs. Thanks Car-Fax”

Helpful Report

Posted 11 years ago

“I was about to purchase a 1996 Lexus with 102K miles on it. Something told me to run a carfax before I was going to purchase it. I ran the carfax and discovered that it actually had 243K miles instead. The speedometer had been replaced and really saved me from this disaster! Thanks carfax!!!”

Helpful Report

Posted 11 years ago

“My car was totaled in an accident so I had to purchase another car. I wanted to buy the exact same car because I loved my car, Honda Element. After looking at many adds and finding the same car, make, model and year with very different prices. 1 car was $17000, then the same year, model car was $11,000. This made me wonder how it could be so cheap or so expensive. Being a lady on my own with no one to consult I decided to buy 5 package of ?Car Fax? What I found out was amazing to me. The cars that were to good to be true, were! The really cheap cars, that I was drawn to had RE-BULT TITLES. I had no idea what this could be. I kept checking cars on my ?Car Fax? and asking questions. I found that most cars with re-built titles were in very bad accidents that showed on ?Car Fax? Through ?Car Fax, and a few honest people and my insurance Co I found that these cars were purchased at auction from a junk pile and repaired to make a whole car but this car could not be insured with full insurance. Well why would I spend $15,000 on a car that I could not insure. The few people that actually owned a car with a re-built title were desperate to sell, I almost bought 1 myself. THANK YOU ?CAR FAX? I finally purchased a 2011 Nissan from a private party, 1 owner with very low miles. I love my new car, fully insured and paid for in cash. Thank you again ?Car Fax? DO not buy a car without it!!!”

Helpful Report

Posted 11 years ago

“My Son and I were looking for a good used car for him on craig's list and I used Carfax to run license numbers and any VINs that the owners provided to get the histories on those cars before we drove to see them. As luck would have it we ended up buying from a dealer who also provided us with carfax before we bought the car. We got the car we sought and hardly drove any distance at all before we purchased. We knew it was a two owner car that had regular service with only minor hail damage, and it had been repaired perfectly to our satisfaction. Carfax paid for itself in gasoline savings.”

Helpful Report

Posted 11 years ago

“carfax has saved me from making the wrong decisions I would have made with out carfax information. I find through reports on the vehicles I request and that makes my decision to buy or pass knowing the full information I had received. Carfax is a true value in purchasing any used vehicle.”

Helpful Report

Posted 11 years ago

“I totaled out my old car and was looking for a used Subaru Forester. I found one that looked great, was in good condition, and was at my price range. I was still hesitant about buying the vehicle because it was an 01. My girlfriend suggested that I carfax it. Upon looking at the vehicles history I immediately purchased the vehicle. I felt confident that I was buying a vehicle that was well taken care of and wouldn't give me any major problems. Without the vehicles history I may not have bought the Subaru.”

Helpful Report

Posted 11 years ago

“I was looking to buy a Subaru Outback and used Carfax to check titles on several. One thought one was great deal, come to find out it was salvage title! My next vehicle I found seemed to be the right car, low miles, ran well. I made an offer pending a good inspection. The inspection came out ok, but noted some oil leaks. I was ready to sign the papers, thinking it was minor. I re-reviewed the Carfax and it had noted which shops the car had been serviced. One appeared to do most of the service. I called them, they remembered the vehicle then told me the motor was bad! Carfax saved me $1000s! Carfax directed me to a local dealer where I finally got a good car in good shape.”

Helpful Report

Posted 11 years ago

“After buying a 2000 Grand Am refered by my son in law, a car dealer and was totaled, we bought the 5 car fax package before buying another car, we ran all our cars and the 2001 Grand Am we bought and found the 2000 Grand Am was in 3 accidents, don't trust even a family member get the car fax, we just bought 5 more car fax and bought a nice 2011 Chevy HHR clean, thanks Car Fax.”

Helpful Report

Posted 11 years ago

“I bought a 2000 Silverado pickup that appeared to be nice and clean. I forgot to do my Carfax before buying...bad mistake! It had an odometer rollback and had been severely wrecked. Always do your Carfax! Do it before leaving your house to buy a vehicle so you won't forget.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,635 reviews