CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my first SUV recently. Knowing nothing about this type of vehicle, I asked my dealer for a Car Fax. He got distracted, how convenient. Therefore, I got my own repirt. It confirmed my impression th at it was going to be a very good buy. Three previous owners, all in the region. Mileage at each sale confirmed. Few repairs in 170K miles. Good background an educated consumer.”

Helpful Report

Posted 6 years ago

“The CARFAX service was exactly what I needed to help close the sale. The information is much more in depth than the old start her up and kick the tires method. The price value from the CARFAX report helped knock a few hundred dollars off what the seller wanted, bonus! The report instilled additional confidence needed to purchase a well maintained, used truck at a fair price. Definitely worth money, great job!”

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Posted 6 years ago

“Carfax has made it easy for me to research used cars as well as keeping track of maintenance on my personal vehicles.”

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Posted 6 years ago

“I great information about my car before buying and now I’m happy about the machine!”

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Posted 6 years ago

“Was looking at a 2008 Honda Accord. Noticed that the hood didn't close all the way and you could see the weatherstrip. The lady was asking a little more than I was willing to pay. When I got the carfax info, it showed 2 airbag deployments in one year. I offered her less money and she refused. I informed her of the information. She was the 2nd owner. She was not aware of the previous damage.”

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Posted 6 years ago

“Besides you raising your prices too ridiculous level. I recently learned that the carfax report I pulled for a vehicle I purchased over a year ago now has an accident history on it well over a year later after it occurred.”

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Posted 6 years ago

“Carfax told me I had “frame damage” on my vehicle and they gave me a low ball price. Took it to an auto body shop and had the vehicle inspected. The auto body technicians said they could not find any signs of damage or repair to the frame. Sold the vehicle myself in two days for $5500 more. Don’t waste your time, they will try to low ball you and they definitely don’t know how to inspect a vehicle!”

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Posted 6 years ago

“Able to find right car, even provided a list of shops where such and such services were done are automatically posted to the car's service history! Will recommend to many”

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Posted 6 years ago

“I purchased 6 carfax, used one of them and then it said i didn't have any available, emailed their customer service and still have not heard back. VERY FRUSTRATED !!!”

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Posted 6 years ago

“Found a car for sale by owner and through comparison got a great price. Second time I used CARFAX to get a deal on a car. Thanks.”

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Posted 6 years ago

“This thing is JOKE!I was driving my car all my life and in some reason Carfax was showing car was totaled....Of course you CAN'T SEE officially reviews about carfax because probably have ZERO STARS.They screwing peoples life's....”

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Posted 6 years ago

“soooooooooo happy i check my carfax for the car i just purchase and everything was correct”

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Posted 6 years ago

“I WAS ALL SET TO BUY A BEAUTIFUL, CLEAN ( EXTERIOR & INTERIOR ) USED, BUT MODERN LOOKING MERCEDES. BUT AFTER CHECKING THE CAR FAX, TO MY CHAGRIN, I WOULD BE THE 6TH OWNER FROM A VEHICLE THAT WAS FROM OUT OF STATE FROM A DISASTER AREA. NO DEAL! EVENTUALLY FOUND A NEWER VEHICLE FROM MY STATE WITH 1 OWNER AND NO ACCIDENTS; WE MADE THE DEAL, THANKS TO CAR-FAX.”

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Posted 6 years ago

“I found a 1996 Mercedes SL500 on Facebook for my daughter and Carfax provided a history on the car and made me feel comfortable with it.”

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Posted 6 years ago

“Looking to purchase an older Chevy Tahoe. Found one with low mileage for its age (~130k miles) and was about to purchase from a used car dealer who didn’t provide the CARFAX. Decided to run it myself and lo and behold it actually had closer to 230k miles as there was a mileage inconsistency that the dealer neglected to tell me about! I walked away immediately as they were selling it as a 130k mile car based on the price. CARFAX saved me a big headache! Ended up finding another one a couple weeks later that was a one owner 85k vehicle!”

Helpful Report

Posted 6 years ago

“CARFAX gave me a picklist of things to specifically look for. I felt very empowered knowing the car's history prior to walking on the lot.”

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Posted 6 years ago

“I was about to buy a car that seemed to good to be true. It was priced way below market value. The seller assured me that it had never been in an accident. When I ran the carfax it turned out that the car had been almost totaled and rebuilt. The seller only had the vehicle for a month. Obviously he was selling it after such short a time because it had some seriously expensive issues. If it was not for carfax I would have purchased this vehicle and I would have spent thousands of dollars fixing all of the issues that it had.”

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Posted 6 years ago

“I was looking for Toyota Landcruiser for about a year. I wanted one with no wrecks,low mileage, and only one owner. I used CARFAX to find the exact vehicle I was in search of. Sure enough, I found one and bought it with because the CARFAX data was on point.”

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Posted 6 years ago

“The report helped us decide on the car we bought. The car's whole history was on the report and it has been a good car.”

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Posted 6 years ago

“I found out about my new jeep.”

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Posted 6 years ago

CARFAX is rated 4.3 based on 2,635 reviews