CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CARFAX saved me from a major mistake and helped me find a good deal. I was at a reputable/large dealership ready to buy a car when I pulled the CARFAX, the report showed that the mileage on the odometer did not match with what was reported by the DMV. Needless to say I walked away from that 'deal'. The good deal came from a car that was priced great the CARFAX report validated everything the seller told me about the car and I purchased it with hesitation. That car has been a great little car for my son.”

Helpful Report

Posted 9 years ago

“I was buying a car for my son and needed information on a 1999 Cherokee. Car Fax had all the information on the first owner and the owner selling the truck to us. The detail waa amazing and the guy who sold us the car was great as well. He offered to show us the carfax, which meant he was confident that the car maintenance was detailed in car fax. Car fax is a great service. I would recommend highly.”

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Posted 9 years ago

“I'm 23 years old and looking for a vehicle is very hard because there is so many choices , but not much money. I found a truck on Craigslist and the price was in my budget and the value was a few grand higher. I was going to drive 3 hours to get this car the next day because deals like this don't come often. The pictures and responses were on point. While being on my way to buy the truck, a car fax announcement came up, so I thought, what if....... So I bought a car fax on the truck and it came out to be salvage title. Right away I turned around and was happy that I didn't fall for that scam. Car fax saved me time, money and a big headache.”

Helpful Report

Posted 9 years ago

“It was great! I found an excellently priced luxury car but was able to leverage it's car history to ensure the deal. Thanks, car fox!”

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Posted 9 years ago

“Car fax help me better negotiate the price of my 05 Monte SS after seeing it had been rear ended but not enough to do serious damage, I would have never known this without carfax”

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Posted 9 years ago

“It's amazing how car fox can help so many people you can know about even when people did the oil change I love the car fox”

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Posted 9 years ago

“Used Car Fax to located a vehicle and trust that it has well documented records. I found a new vehicle and have been very pleased with the results!”

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Posted 9 years ago

“Carfax has always been my go to source when purchasing used vehicles. Clear, concise and easy to use information about the vehicles selected. The right information at the right price!”

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Posted 9 years ago

“I was set on buying a 2004 honda accord they said had 130k miles checked car fax and u guys said 190k miles the guy selling it set back the miles thanks carfax saved me money for sure”

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Posted 9 years ago

“Carfax is very accurate and it helped me so far to say no to cars with a lot of problems that in the photos looked great.”

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Posted 9 years ago

“I was told about CARFAX from a brake masters representative. He informed me that they charge about 140 dollars to do a full inspection on the vehicle. He said although an inspection would be helpful, it is usually best to look into the history of a vehicle. With Carfax I found myself a reliable vehicle in excellent condition because I had access to match the truth!”

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Posted 9 years ago

“I was looking for a car for my daughter and she kept "finding" ones for me to look at. Thanks to car fax, I was able to show her that they had flaws and we needed to keep looking. Finally found one that checked out and we were both happy with. Thanks Carfax!”

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Posted 9 years ago

“CARFAX has been instrumental in helping me make decisions in purchasing trucks for my delivery fleet. I've used them several times and have always been satisfied. CARFAX is quick and easy to use and allows me to make cost saving choices for my business.”

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Posted 9 years ago

“Got a nice convertible with carfax”

Helpful Report

Posted 9 years ago

“I was interested in a 2004 Cadillac at an online auction. Turns out the car was from a bank sale and little was known about it according to the auction company. CARFAX provided me with very useful information to help me make a decision on what would have otherwise been a blind purchase.”

Helpful Report

Posted 9 years ago

“I searched for three months to find my current car. Thanks to carfax I was certain without a shadow of a doubt I made the right decision. My post purchase inspection solidified everything was accurate. My next purchase will be weighted heavily on trusting carfax again. Thank you for your services.”

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Posted 9 years ago

“I was told the car I was going to buy was never wrecked with one owner clean title... And I checked car fax and it turns out it was totaled once before”

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Posted 9 years ago

“Having purchased four used vehicles in the past four years, one for each member of the household, I have found CARFAX to be invaluable. I traveled from 600 to 2100 miles for these vehicles. The information in CARFAX allowed us to find the exact vehicle we were looking in each of these cases. Being able to know mileage, registration and maintenance history made it easier to select vehicles that were not near us and gave us piece of mind when making the final decision. I recommend CARFAX for anyone considering used vehicles because it gives you options to shop far from home with confidence.”

Helpful Report

Posted 9 years ago

“Car fax makes it easier. Purchasing a used car. I wanted a car less than 3k. Finding a decent car in that price range is hard. I used car fax in researching vehicles and finally got a 2007 Chevy Malibu with no accidents reported, excellent service records. Extremely happy that I used their service and I highly recommend it.”

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Posted 9 years ago

“easy and quick to review information about a vehicle.”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,638 reviews