CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your CARFAX was WRONG- the vehicle WAS NOT a total loss- it was insurance claim paid. This fact can be proven through the state of Wisconsin DMV. Your misleading FAX is making this car worthless. I think you should correct your FAX, and pay me for the damages your WRONG FAX is causing me.”

Helpful Report

Posted 4 years ago

“Would have been perfect if the last owner before us had been listed and shown that the diesel had been modified (a no-no for longevity) with a chip etc. We definitely would have thought twice about the purchase, had we known.”

Helpful Report

Posted 4 years ago

“Perfect! .”

Helpful Report

Posted 4 years ago

“Worked well”

Helpful Report

Posted 4 years ago

“Report came in handy when contemplating the purchase of a used vehicle from a private seller.”

Helpful Report

Posted 4 years ago

“PAID FOR IT NEVER COULD OPEN AND LOOK AT THE THING. SO I DID NOT BUY THE VEHICLE.............NOT GOING TO USE AGAIN!”

Helpful Report

Posted 4 years ago

“It was sent to wrong email address, I never received it.”

Helpful Report

Posted 4 years ago

“Either completely incorrect information sent or wrong car. Continued sending after I asked to stop.”

Helpful Report

Posted 4 years ago

“Helped me to learn about multiple of vehicles from the comfort of my home which made car searching easy.”

Helpful Report

Posted 4 years ago

“Expensive.”

Helpful Report

Posted 4 years ago

“Great customer service via email. The lady acknowledged the hiccup due to system error and issued me the refund immediately. And thanks. The report itself however is not what it used to be and that's due to several factors, one being not every shop/dealership shares info with Carfax also not every minor damage or accident is reported either. One thing they can improve and it is within the company's reach, more accurate vehicle information as far as equipment and all..”

Helpful Report

Posted 4 years ago

“Car report was accurate. I purchased the vehicle only after the CARFAX report.”

Helpful Report

Posted 4 years ago

“It’s an excellent resource that provides much valuable information. I wouldn’t consider purchasing a vehicle without CARFAX.”

Helpful Report

Posted 4 years ago

“Your service lacks an ability for a person to account for improvements made to a vehicle. Example, a stock Jeep Wrangler is worth a stock price, I agree. But If I am holding receipts for professionally installed complete suspension lifts, custom front and back bumpers, winch, 283.00 custom 20 inch wide wheels and then new 305 oversized off road tires, LED lights, Computer performance enhancements...we get nothing. That allows buyers to take advantage of sellers with beautifully set up Jeeps..That are in demand.”

Helpful Report

Posted 4 years ago

“Great and factual information to be able to make a smart buying decision.”

Helpful Report

Posted 4 years ago

“Did what was asked of it”

Helpful Report

Posted 4 years ago

“Provided very useful information on the car history and relative value!”

Helpful Report

Posted 4 years ago

“i didn't order any carfax”

Helpful Report

Posted 4 years ago

“Exc report agency. Because of that l could lower prices and really know the car history .”

Helpful Report

Posted 4 years ago

“Quick and easy. All the information that I needed.”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews