CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you carfax if it wasn't for you I would have bought A car with a rebuilt title and lots of other problems. You Saved me lots of money and problems. It was well worth $30 to check out that vehicle carfax you are the best.”

Helpful Report

Posted 9 years ago

“I found the car I wanted on Craigslist. I'm always of a mind set buyer beware. Being able to run the Carfax report was the quickest, easiest, and cheapest way for me to see title history as a well as maintenance history. Knowing these things gave me peace of mind in buying a used vehicle. After the pre-buy inspection cleared the vehicle of any major repairs needed. I bought my 3rd jeep and am loving it. Thanks CarFax!”

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Posted 9 years ago

“When I began my search for a luxury convertible I knew that the only ones I would consider were going to be verified as accident free by Carfax. I searched for several months for the perfect deal ; during that time reading many a Carfax report. Carfax made it simple when I found the right deal. ALL the information was right there - previous number of owners, vehicle history, service records, mileage verifications, verification that no accidents had been reported - all in one place. On top of that the Carfax buy back guarantee! I didn't buy based just upon the Carfax. I still personally inspected the vehicle and had it checked by a competent mechanic prior to buying it, but the CARFAX report was an important tool in my decision making process. Today, I've driven just over 2500 happy miles and know that the CARFAX was right and made my decision process much easier. I would not buy a vehicle without a Carfax report.”

Helpful Report

Posted 9 years ago

“I purchased a 2013 Subaru BRZ from a private party with confidence it was a good decision based on the information from CarFax. Having done this multiple times over the years now CarFax has repeatedly proven their value, both for buying and selling. I refer people to CarFax to show the history of what I'm selling as well.”

Helpful Report

Posted 9 years ago

“I RECENTLY PURCHASED A USED AUTO FROM A DEALER 50 MILES AWAY, THIS WAS MAY FIRST TIME DOING THIS, DEALER HAD A GOOD REPORT ON AUTO, BUT I WANTED TO CHECK OUT MYSELF. I ORDERED REPORT FROM CARFAX TO CONFIRM INFORMATION AVAILABLE ON AUTO. MORE THAN SATISIFIED IN INFO. PURCHASES AUTO FROM DEALER. DEALER TOLD ME THEY NEVER HAD CUSTOMER BRING AS MUCH INFO TO PURCHASE AUTO. THIS IS 2ND TIME CARFAX WAS USED BEFORE PURCHASE. 1ST WAS MASDA PICKUP FROM FL.”

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Posted 9 years ago

“I was actually blown away with how amazingly accurate ALL of the information about a certain vehicle was. I WAS interested in purchasing this vehicle before carfax made me realize it's DARK PAST!! Thank you sooooo much carfax for saving me a tin of headaches, and saving my wallet a ton of heartaches also!!”

Helpful Report

Posted 9 years ago

“I was making my debut at buying a pre-owned vehicle which was a big necessity when I arrived to US from India. Being new to the trend, I was attracted to a car only by its looks and make. CARFAX paved the right path for me and helped me realize that Car history too is a significant factor in car selection. Saved me from number of wrong choices for a mid-size car, which either had an accident history or a faulty make. I am glad and lucky that I chose CARFAX to buy a used Chevrolet Malibu. Thanks a lot CARFAX for making my life so easy. Feels like Home away from Home!”

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Posted 9 years ago

“had an excellent experience and it saved me tons of money on a car. I was looking at a 2000 Honda Accord that said it has 83,000 miles on it and it looked like it did have the correct mileage. Before sealing the deal I ran a Carfax on the car to find out that 2 years ago it had three hundred and forty five thousand miles on it and some sort of fraud taken place. Carfax is truly a lifesaver and I encourage all my friends and family never to buy a car without paying for a Carfax”

Helpful Report

Posted 9 years ago

“CarFox described what my car went through in the first 100,000 miles so it gave me the confidence to buy it. It was nice to know that their was no major damage or accidents that my car was apart of.”

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Posted 9 years ago

“I got it, because my daughter was moving from Puerto Rico to Idaho and I saw it as great tool to find out the history of the vehicle she was buying. As a result she is very please with the vehicle and got at a great price .”

Helpful Report

Posted 9 years ago

“Wow, how embarrassing! I have used CARFAX a number times. I should be able to say I ALWAYS use CARFAX, but I recently had a lapse of intelligence. We found a great-looking car sitting in a supermarket parking lot for sale. We called the phone number shown and before the owner could get there, 3 other potential buyers showed up. Obviously, others were interested at the asking price. The owner showed up. We looked it over, We drove it and noticed it not running a smooth as it should. I ran a scan for the "check engine light" that was showing. No big deal, I thought. The title was in some woman's name which we understood as the owner's girlfriend. But it was signed. It looked right. We bought the car. Then I learned that it needed Major engine work. I also found dealer-to-dealer transfer paperwork under the front seat. Lots of it. Six dealers handled the car, apparently, and it even went to two dealers in Mexico. All within 5 or 6 weeks. At this point, I got a Carfax report for it. Sure enough. Lots of info. Much history. The guy we met had bought it at auction 3 weeks prior, There were many reasons showing on the report that would have steered me clear of the car---If I had only had the CARFAX report first. Valuable Lesson Learned Yogi Ramona, CA”

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Posted 9 years ago

“I use your information to bid on salvage Corvettes, to dismantle and refurbish.. I buy them online sight unseen, so, every bit of information I gather helps me in my bidding decisions. Joe Niquette C6vetteparts”

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Posted 9 years ago

“With the help of a carfax report I was able to return, and get my money refunded for a car that as per the dealer had a clean title, and original miles. Out of curiosity seven months after purchasing the car, I checked the carfax, and found out that the car had a rebuilt title and the miles had been rolled back previous to my purchase. When I faced the dealer with the carfax proof, they had no choice but to return the money. Thanks carfax!!!!”

Helpful Report

Posted 9 years ago

“I was about to buy a 2007 BMW 530i that said clean title and with only 33000 miles. I bought the Carfax app for my phone and found out it was a salvaged title and the owner had put over 75000 miles on the car. Thank you Carfax!”

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Posted 9 years ago

“It's just such a piece of mind to know how many owners and just the history of a car when buying from a owner or dealer have used it 4 times and has never let me down so affordable also . Thanks car fax !”

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Posted 9 years ago

“I purchased a 1993 Firebird through the auto trader, I used the CarFax and the Provincial car package to make sure the vehicle was dept. free, accident free, how many owners, no irregularities, when all was checked, that is when I made the purchase”

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Posted 9 years ago

“Looking for just the right vehicle that was CPO in my price range from a very reputable dealer allowed me to make contact quickly so that we could move forward with the purchase. CarFax increased my confidence level with the status of the vehicle.”

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Posted 9 years ago

“We were interested in buying a 2002 Toyota Tacoma. It looked like a great deal, however after inspecting it, it showed it only had 88,000 miles on it. Carfax revealed a history of rollback done on the odometer twice with a total of over 200,000 miles on it! I'm sure glad we checked it out with Carfax before we purchased a worn out truck! thanks! Johnny O”

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Posted 9 years ago

“Carfax helped me keep the used car I purchased. The reports were very helpful and I haven't had any problems with my vehicle at all.”

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Posted 9 years ago

“I was initially interested in a 2014 Corolla but after taking a look at CarFax I discovered that it had been in an accident. So glad I checked before buying, which saved me a ton of potential repair services. Later on looked at a 2014 Sentra and the CarFax revealed no prior accidents. What a great buy, without any problems. Thanks to CarFax and that knowledgable CarFox.”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,638 reviews