CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive for the short amount of time it lasts. Would have to buy again for the same car if I sold my car after a few months”

Helpful Report

Posted 4 years ago

“I'm disappointed that a time limit was place on the three report purchase. I used one report and when I called the dealer he increased the advertised price so that deal did not work out. Now I haven't found another vehicle since and with the virus (I'm 72) my search is on hold.”

Helpful Report

Posted 4 years ago

“I got a car based on a lean carfax report and it turned out that it has had a front end collision.”

Helpful Report

Posted 4 years ago

“No response from customer service”

Helpful Report

Posted 4 years ago

“Loved it!”

Helpful Report

Posted 4 years ago

“Great report. Full of excellent information.”

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Posted 4 years ago

“Website is a little confusing in that when you think you are buying one report, you may be actually be purchasing five reports. This happened to me. I contacted CarFax immediately and received a timely refund. The data in the report was e extremely accurate. Will use CarFax again.”

Helpful Report

Posted 4 years ago

“Terrible company that i woulnd't reccomend anyone using. This company should be sued and shutdown for shady business practices. No one in my county will use carfax. Autocheck is much better and much more professional..”

Helpful Report

Posted 4 years ago

“Worth the money”

Helpful Report

Posted 4 years ago

“I think the car fax is a great tool but the price is to high, Would likely use it more if it was a third of the price.”

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Posted 4 years ago

“DAMAGE TO VEHICLE WAS INSIGNIFICANT BUT INCIDENT APPEARING ON CARFAX REPORT CAUSED INSTANT 40% REDUCTION IN FAIR MARKET VALUE.”

Helpful Report

Posted 4 years ago

“It would be way better if you could talk to a human when you have a problem.”

Helpful Report

Posted 4 years ago

“Wouldn't buy a car without one!”

Helpful Report

Posted 4 years ago

“The car fax report itself was good and informative. However I did have difficulty logging in and I was in the middle of trying to make a deal on a used vehicle out of town. I couldn’t find a number to speak with an actual human being to get some assistance until after I was billed for the Carfax report. I didn’t buy the vehicle because the report didn’t come in until after I’d headed home.”

Helpful Report

Posted 4 years ago

“Helped me feel more confident in buying a used car, which saved me money and was a great experience with a local seller!”

Helpful Report

Posted 4 years ago

“Report did not include body damage history as performed by selling dealer prior to sale.”

Helpful Report

Posted 4 years ago

“The report was messed up..i tried to have them correct it but they wouldnt..”