CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm disappointed that a time limit was place on the three report purchase. I used one report and when I called the dealer he increased the advertised price so that deal did not work out. Now I haven't found another vehicle since and with the virus (I'm 72) my search is on hold.”

Helpful Report

Posted 4 years ago

“I got a car based on a lean carfax report and it turned out that it has had a front end collision.”

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Posted 4 years ago

“No response from customer service”

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Posted 4 years ago

“Loved it!”

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Posted 4 years ago

“Great report. Full of excellent information.”

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Posted 4 years ago

“Website is a little confusing in that when you think you are buying one report, you may be actually be purchasing five reports. This happened to me. I contacted CarFax immediately and received a timely refund. The data in the report was e extremely accurate. Will use CarFax again.”

Helpful Report

Posted 4 years ago

“Terrible company that i woulnd't reccomend anyone using. This company should be sued and shutdown for shady business practices. No one in my county will use carfax. Autocheck is much better and much more professional..”

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Posted 4 years ago

“Worth the money”

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Posted 4 years ago

“I think the car fax is a great tool but the price is to high, Would likely use it more if it was a third of the price.”

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Posted 4 years ago

“DAMAGE TO VEHICLE WAS INSIGNIFICANT BUT INCIDENT APPEARING ON CARFAX REPORT CAUSED INSTANT 40% REDUCTION IN FAIR MARKET VALUE.”

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Posted 4 years ago

“It would be way better if you could talk to a human when you have a problem.”

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Posted 4 years ago

“Wouldn't buy a car without one!”

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Posted 4 years ago

“The car fax report itself was good and informative. However I did have difficulty logging in and I was in the middle of trying to make a deal on a used vehicle out of town. I couldn’t find a number to speak with an actual human being to get some assistance until after I was billed for the Carfax report. I didn’t buy the vehicle because the report didn’t come in until after I’d headed home.”

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Posted 4 years ago

“Helped me feel more confident in buying a used car, which saved me money and was a great experience with a local seller!”

Helpful Report

Posted 4 years ago

“Report did not include body damage history as performed by selling dealer prior to sale.”

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Posted 4 years ago

“The report was messed up..i tried to have them correct it but they wouldnt..”

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Posted 4 years ago

“good aaaaaa”

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Posted 4 years ago

“Excellent info—- easy to use .”

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Posted 4 years ago

“The report was accurate and gave good information.”

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Posted 4 years ago

“It was nice to know the history. Knowing there had been no accidents made the purchase less stressful.”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews