CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After joining Car Fax on line I was asked tio register my recent purchase of a different auto. I can not make this happen. When I have entered the license number ( prior to that my vin) the survey registration will not go any further, I did ask for assistance from the prescribed address on your web site. No return. I guess I'm not seeing CarFax as a very helpful organization. Thanks Don Pabst”

Helpful Report

Posted 10 years ago

“I found a great Lexus RX at a dealership which they were eager to show me the clean Carfax. Four years later I go to sell it and pull the Carfax to potential buyers and "BAM!" there's an accident reported on my car 4 months before I bought it but not showing on the Carfax until a year later. Thanks assholes! Now can I win the Car Fox so I can put a noose around its neck?”

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Posted 10 years ago

“In purchasing a used vehicle, the sole consistent identification of the vehicle is and remains the VIN. To offer a service where one needs the state license tag number is useless.”

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Posted 10 years ago

“bad customer service ..”

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Posted 10 years ago

“I checked carfax on a used Civic and didn't see anything too alarming. Bought the car, took it to the shop... turns out it had a completely different engine in the car! 2004 engine in a 2002 body.”

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Posted 10 years ago

“Carfax report was purchased to assist in selling my cad. It didn't help, it made it harder to sell because the report contained 2 errors. First, the report questioned the mileage because someone had reported the mileage incorrectly during the life of the car. Secondly, the report indicated that the car was owned by 2 people. This is also incorrect. I relocated to a new state, and when I transferred the registration to the new state, car fax erroneously reported a new owner. Hence, I will never trust a car fax report in the future.”

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Posted 10 years ago

“The Dodge Dakota I purchased had more problems the I had anticipated. The Carfax was a positive report on the Vehicle. After purchase the drive shaft was broken and the shock absorber was disconnected from its support. The dashboard lights still don't work.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews