CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After I bought a used car I found out that it was a "Flood Car". CarFax helped me to gather alot of info concerning it's history. GREAT Help...”

Helpful Report

Posted 9 years ago

“We were meeting a potential seller to look at the ML320 we wanted to buy at a shopping center near his house. We didn't know the car ID before we met him and we able to run the CARFAX right there as we had coffee to discuss the deal. We then knew the car was clean and made the deal right on the spot. Much thanks to you for helping us buy this beauty!”

Helpful Report

Posted 9 years ago

“Carfax's detailed vehicle history report helped us in our recent search for a hatchback. The one Nissan Versa we looked at Carfax showed it had been involved in two accidents. On the Mazda 3 we bought, it was reported as never been involved in an accident. Additionally, one can see some maintenance records listed as well. To summarize, if you are going to spend 5k or more or a car, then spending 1 percent of that on a vehicle history report just makes sense.”

Helpful Report

Posted 9 years ago

“From previous damage of car purchasing, I decided to check my next purchase through CARFAX. It showed multiple owners (2) within a month. the second owner had it for LESS than a few weeks before it was sold at an auction. That was my red flag. I didn't go with my gut about this car and bought it anyway. I regret not listening to the CARFAX report, because now my car won't pass emissions without $800 worth of work, and my drive belt has snapped leaving me and my kids stranded without a car. (both are not working now) On top of the $800 worth of work, I now have a possible $500-$1,500 quoted bill to fix the ac compressor. CARFAX WAS RIGHT ABOUT THIS CAR AND I DIDN'T LISTEN! It was a to good to be true moment, as I needed transport right away for my kids. Thank you CARFAX for the warning.”

Helpful Report

Posted 9 years ago

“Overall I am satisfied. I found certain things on autocheck,com that were nicely described”

Helpful Report

Posted 9 years ago

“It is a waste of time. CarFax spends more money on advertising than providing a quality product. Lee”

Helpful Report

Posted 9 years ago

“Carfax helped me get a better handle on the history of vehicles I was considering purchasing.”

Helpful Report

Posted 9 years ago

“I was looking at two 2009 Honda Accords both with apparently clean titles, one had 90K miles for $12K and the other had 54K for $9K. The second one seemed like a better deal. However, I CARFAX'd both vehicles and I found out the first one had an impeccable dealer-serviced service record! Whereas the second one was involved in an accident in another state that was wiped during interstate transfer. So, I decided to pay more for peace of mind, thanks to CARFAX!”

Helpful Report

Posted 9 years ago

“I don't use carfax to buy! I use carfax to sell my cars. People are all scretchy these days buying used cars and wondering if they are about to buy a piece of ( lemon)! . Well when I hand people a copy of the carfax on the car in question their attitude does a full 180 , because now they hold in their hands to full history and truth of the car!! Thank you carfax for helping me sell my cars.”

Helpful Report

Posted 9 years ago

“Carfax helped me find my dream car- a 2010 Cadillac SRX and it had a clean report. During the process carfax helped me make the right decision by allowing me to view a cars report prior to test driving it. Carfax gives you the reassurance in purchasing a clean and great ride.”

Helpful Report

Posted 9 years ago

“bought the unlimited package thinking its unlimited but it only applys to us maybe they shouldnt have this site for canada cuz i wasted my money buying unlimited will deff not be coming back here again”

Helpful Report

Posted 9 years ago

“I was searching the internet for a 2014 BMW 535i M Sport when I located one at Luxury Auto Xchange in Chicago that seemed too good to be true. The car was equipped exactly like I wanted and the extremely low mileage made it even more attractive. At that point, I ran a Carfax in an effort to verify the mileage and check the overall condition of the vehicle. When I got the Carfax report I was delighted to see that the stated mileage was accurate and there were no other issues with the vehicle that gave me concern. Long story short, the clean Carfax report gave me the confidence to finalize the purchase. I have now owned the car for a little over a month and I couldn't be more pleased. The clean Carfax report was the key to the whole deal!”

Helpful Report

Posted 9 years ago

“Carfax helped me find my first car. At the dealer I was afraid to buy it because of all the miles on it, but when I looked it up on Carfax I learned that it had been well maintained and only been used for highway miles. I'm so glad I checked and was able to get such a good deal!”

Helpful Report

Posted 9 years ago

“If I didn't have carfax, I never would have found my car. A one-owner used car is the single most important factor in buying a used car for me, so carfax was invaluable. Worth every penny of the service. Thank you!”

Helpful Report

Posted 9 years ago

“THEY LIE AND THEN WON'T DO ANYTHING ABOUT IT. I'M A DEALER THAT SIGNED UP WITH CARFAX.COM. WHEN I SIGNED UP THEY TOLD ME I WAS GOING TO HAVE FREE ADVERTISING WITH PHOTOS AND LEADS OF MY VEHICLES IN THE PACKAGE I WAS GETTING. NOW THEY'RE SAYING THEY DIDN'T SAY THAT AND I HAVE IT ALL RECORDED ON MY PHONE AND IT TAKES ME LIKE A WEEK TO GET A HOLD OF SOMEBODY. NOW I'M STUCK WITH THEM FOR 6 MONTHS. I DON'T TRUST CARFAX.COM !!!!”

Helpful Report

Posted 9 years ago

“My CARFAX story is not exciting. I didn't discover an undisclosed issue or anything that saved me from disaster. What I did do was, for about $50, get third party verification of the story the seller was telling me. Armed with the CARFAX report I was confident enough to travel from Wilson,NC to Savannah, GA and spend $17,250 with a total stranger. We could not be happier with our purchases -the car and the CARFAX report.”

Helpful Report

Posted 9 years ago

“I recently purchased a 2002 Mercedes S430 for a real good deal, I was concerned that the good deal was due to something being wrong with the car (accidents). To my surprise when I pulled the car fax, I was pleased to see there were no accidents, BUT on top of that the car fax showd the car was serviced at a Mercedes dealership the whole time. There were a couple of Mom and Pop Mercedes repair shops that were used for minor repairs that showed up on the list as well. Very pleased with the level of service that was provided.”

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Posted 9 years ago

“the info I got was great and anyone wanting to buy a used car or truck should only use car fax. B”

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Posted 9 years ago

“The information you furnished was more than the dealer had told me, all though I did not ask to see the Carfax, I paid to get a new one and found it was in more than one accident, and from little things I find it makes you wonder if everything that has happened to the vechicule has been turned to Car fax”

Helpful Report

Posted 9 years ago

“I used it on two cars for each of my children within a two month span. Although it showed me a clean record that each of the one owner cars claimed, it provided me the assurance that I was purchasing quality cars for my son & daughter to drive. Worth every penny of the cost for the reassurance and history of the vehicles.”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews