CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for a pre-owned 2013 Cadillac ATS and Carfax help me stay away from the cars I precisely desired to avoid: former rental vehicles. Thanks to this web service, I realized that the cost to just go new was much less risky than grabbing a fleet car that could need an engine replacement 2 years down the road.”

Helpful Report

Posted 10 years ago

“My wife and I were looking for a new car and we wanted to make sure that the dealer was giving us the whole story on the car history and any major problems. CARFAX is the first place I always go to to get the real scoop for any new or used vehicle.”

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Posted 10 years ago

“Spent over 30 grand on a Denali, with no negative feedback on the carfax. Turns out it was totaled, put back together, painted, and put back on the car lot for sale. Any advice?!”

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Posted 10 years ago

“excellent very good”

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Posted 10 years ago

“excellent very good”

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Posted 10 years ago

“Carfax helped tremendously when buying my new car. The price of the car was bare minimum, and the car was flawless. I thought something was funny about it being so cheap. After the Carfax report came in, my fears were dismissed. It was just a good deal! It was easy and very informative. I would recommend it!”

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Posted 10 years ago

“Never go for buying a car without reviewing the carfax vehicle history report, first. I found a vehicle and the advertise statements looked the vehicle is what I am looking for. I went and met the dealer, he assured me of the clean title and no accident history of the car. I trusted him and paid the money, got the title and drove the car home. As soon as I got home, I checked the carfax. At the very first line I saw the red warning sign indicating that the title is salvage. I got the phone and talked to the dealer. Still, he was insisting that the car had a clean title. I got the copy of the carfax report and went to the dealership. I showed the report to the dealer and I received my money. I am so grateful to carfax with which I would have lost my money I deserved to buy a car with a clean title with. It was a good experience for me and I advise all car buyers to trust carfax report not what the dealers say.”

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Posted 10 years ago

“You always have doubts regarding used cars, but had never used CARFAX. I am so glad I had CARFAX provide a complete report on the Bentley we were considering. Their comprehensive report removed all doubt. We bought the car and have been continually impressed with the quality, performance and power. B.Bryant”

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Posted 10 years ago

“I HAVE TRYED CARFAX BEFORE AND THE TIME I DID WAS ON A 2008 VOLVO XC90 THE DEALER PULLED MY REPORT AND SHOWED THAT IT WAS CLEAN, BUT A YEAR LATER ANOTHER DEALER PULLE THE REPORT SO I CAN TRADE IT IN, AND KABOOOOM IT SHOWED 1 REPORT RIGHT AROUND THE TIME I PURCHASED THE VOLVO SO IT WASNT IN THE SYSTEM RIGHT YET BUT I STILL DIDNT KNOW ABOUT THE ACCIDENT UNTIL I WANTED TO TRADE IN MY VEHICLE. SO IT PROBABLY A GOOD IDEA PEOPLE SHOULD PULL THERE CARFAX A FEW TIMES A YEAR AFTER PURCHASING A USED VEHICLE, ALSO THE VOLVO I PURCHASED WAS SUPPOSE TO BE CERTIFIED??? SO BUYERS PLEASE BEWARE OF WELL KNOWN AUTO DEALERS ON YOUR PURCHASE.”

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Posted 10 years ago

“Carfax showed nothing out of the ordinary, but car has had buffing and panels replaced and somehow that was not reported.”

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Posted 10 years ago

“everytime i buy a new car I always check carfax, have very good experiences..”

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Posted 10 years ago

“Car fax is great. I trust this website with my life. When I searched for cars, I felt very secure about the cars that I was looking through because of CarFax.”

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Posted 10 years ago

“I made arrangements with a seller of a used 2005 toyota matrix with 115k miles to meet at a church's parking lot on a saturday morning. I repeatedly asked the seller if he could tell me the license plate number number to the car he's selling but was ignored. I arrived at the appointed spot before the seller and when he pulled up in the matrix i immediately ran the plates on my phone using carfax and to my surprise and utter disgust this car had 240k on it. Yes this was definitely fraud about to take place especially with me having the cash on hand. I confronted the seller on the mileage discrepancy and he played it as him selling the car for his son acting like he was on the phone with him then he promptly left the parking lot after i took pics of his license plates front and back. Thank you carfax for saving my money from the crooks out they in craigslist land. I eventually found the perfect car with acceptable mileage lol. Cheers, Patrick”

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Posted 10 years ago

“As I was just about to pull the trigger on trading my current vehicle at a reputable dealership I had prior experience with, I decided to do a last minute Carfax report on the new one. (The deal seemed a little too good to be true but I was chalking it up to having bought other cars from this dealer). They told me it was a one owner vehicle. What they didn't tell me is the car was owned by a car rental place!!! I would recommend doing a Carfax on any vehicle regardless of the circumstances. You never know!! Thanks Carfax!!”

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Posted 10 years ago

“I thought I bought serval car fax only got 2 of them don't know what happened to the others”

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Posted 10 years ago

“My teenage son and I looked at a number of cars, we were looking for a very inexpensive car knowing it would probably be 10+ years old with high miles, we found several that looked great with less miles than we thought we would have to settle for, when we checked car fax we found service records where the miles were much higher than showed on the odometer, of course the sellers claimed ignorance. We are glad we checked car fax and will never buy any used car without checking car fax, thanks”

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Posted 10 years ago

“Almost bought a 2003 express work van til my car fax report showed a major front end collision accident. Thanks car fax..”

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Posted 10 years ago

“I was skeptical in the beginning whether to pay money for getting the Car Fax. But decided to go for it. And it amazed me. I can see all the servicing details and accident history. As well as dates on them. It helped me so much in making my decision to go for the car which I am having now. Thanks! a lot Guys”

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Posted 10 years ago

“Helped me a lot to check the car history and better estimate how much the car worth.”

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Posted 10 years ago

“I am from Saudi Arabia, when we would like to buy a car imported from the United States Alamrike where we put our trust CARFAX Ntatmd in the purchase decision on the carfax report ... Thank you Here in Saudi Arabia and the Gulf states trust you every confidence”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews