CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was buying my very first car off of a friend and wanted to make sure I had the whole story of the car. CARFAX was a very helpful way of finding the complete history of the car without relying on what my friend could remember in terms of past maintenance and prior accidents. After reading the CARFAX I was confident that the car was in great condition and went on to purchase my very first car! I call her Little Subbie and she's awesome!”

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Posted 6 years ago

“Carfax showed me that even though I was buying a car with 160k miles, it had been well taken care of with all the maintenance performed on time and with trustworthy professionals.”

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Posted 6 years ago

“Carfax helped me find a great deal on my 2014 Subaru Outback.”

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Posted 6 years ago

“I love Carfax! Saved me from buying a total loss.”

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Posted 6 years ago

“I was looking for a used SUV. I only shopped dealers who provided a Carfax with each car, mostly via their inventories on their websites.”

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Posted 7 years ago

“Help my family find the right car with a perfect maintenance record.”

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Posted 7 years ago

“Yes perfect choice”

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Posted 7 years ago

“Car Fax and Ancestry com has something in common or maybe 2or more things and that is they are both a scam and a joke!! There are so many loop holes in both. Don't worry though because there are many more good people out there you can scam!!!!!!!”

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Posted 7 years ago

“I had spent several months looking for a specific truck. After finding 4 trucks in a 12 hr. driving range, carfax made the decision possible for the best truck. Thanks”

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Posted 7 years ago

“bought toyota fj cruiser, used carfax to verify service records”

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Posted 7 years ago

“CAR FAX "CAN NOT BE TRUSTED" They reported an adverse event on a car we had purchased 2 (TWO) years after the event happened. We had already sold the car and we had nothing to do with it. However, the people who purchased it from us tried to trade/sell the car and the event came up on the report. The people are coming after us (we had nothing to do with it since it happened 2 years prior to us buying the car with a clean fax then) CAR FAX WILL NOT STAND BEHIND THEIR REPORTS< THUS CAN NOT BE TRUSTED) They are also way OVERPRICED at 6 reports for 99.99”

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Posted 7 years ago

“I was looking to purchase a late model Ford Fusion at a very low price. The owned explained that the car had a salvage title, but that the designation occurred only because of hail damage that was later repaired. So...good as new, right? I ran the car through Carfax and discovered...WRONG! The salvage title was because the front-wheel drive car had been in a front-end accident. Hail damage? I. Don't. Think. So. Thank you Carfax.”

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Posted 7 years ago

“I was out to buy a used 2009 car but the car fax showed it was a lemon. Car fax definitely does NOT suck!!!”

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Posted 7 years ago

“Gave me a complete review of my truck”

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Posted 7 years ago

“I used CarFax to help in purchasing a used car for our daughter in collage. We used Motorcycle Gallery one of your registered dealers. Mitch at Motorcycle Gallery was wonderful. The car just received an A+ rating from our mechanic saying "he'd never seen a car with 100,000 miles so clean". Thank You CarFax and Motorcycle Gallery”

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Posted 7 years ago

“Lauren in Customer Service was very rude. She was not helpful and seemed not to care if we continued business with carfax and she is a Supervisor. After stating that, I found out she is no boss but all operators are called supervisors. She refused to put her manager on the line and wasnt concerned about losing our business.”

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Posted 8 years ago

“I was a Carfax dealer I paid my bill month in and month out on time at the same rate for several years. This April I get a bill for a 250% increase. I instantly called my rep too enquire about the increase I explained to him that I want too cancel if he can't get it fix. He explained too me that he would get on it and get it reduced accordingly. A month later I get another bill for the 250% increase. I contact the accounting office and explain my problem and that I wanted too cancel the month before. They tell me that I should send a cancelation email so that they knew how serious I was about it and that they would get on it and have someone call me back. I then call my rep again and he tells me he still working on it and that because I've sent the cancelation it will help my cause. Well no one got back with me again and again another bill for 250% increase. Note I started this day one of my first over bill. I try again too contact accounting and my Reb and again the same ill get someone too get back with you and try again and again no call and again the same 250%. Now they say they are sending me too collection because of no payment. I have told them from day one I would pay and pay fairly but all I have gotten was the run around and no clarification from everyone involved. I feel this is extremely bad business and unethical. I've owned my own business for 7 & a half years. Had done business with them for a majority of those years with no issues or hiccups. This has been by far the worst experience I have had with another company in My 23 year career in the Automobile sales business. Very unethical.”

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Posted 8 years ago

“Just saw the CARFAX Fox. Hopefully they're better than in 2007 when we looked for an accident-free vehicle. We made our purchase based upon their report that was ran on the day of purchase that there were NO accidents. Turns out, the vehicle had been in a major accident. We still have the vehicle primarily because of the INVESTMENT we've made in it and body style. Wrote them but never rec'd a response.”

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Posted 8 years ago

“i LIKE CARFAX BECAUSE ITS HELP ME TO KNOW THE CAR HISTORY AND NO ONE CAN CHEAT ME”

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Posted 8 years ago

“I RECENTLY PURCHASED A SAAB FROM A DEALER IN MICHIGAN, WITH ONLY REPORT OF CARFAX AND IN GOOD DEALER INFO. I WAS NOT DISAPPOINTED. WOULD NOT BUY ANY CAR WITH OUT CARFAX REPORT.”

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Posted 8 years ago

CARFAX is rated 4.3 based on 2,635 reviews