CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent 2 months looking for the right vehicle. Carfax helped me weed out the good from the bad, and find the truth when faced with sellers that tend to "stretch" the about the condition and history of the vehicle. Carfax saved me from making bac choices in vehicles and led me to finding the the clean, reliable vehicle I was looking for. Thanks Carfax!”

Helpful Report

Posted 9 years ago

“Goood”

Helpful Report

Posted 9 years ago

“We live in Arizona were looking to purchase a 2014 Ford Fusion. We found one for sale by owner on Craigslist. When we called and asked about the car, why such low mileage, why are you selling soon, we were given a sad story of getting a divorce and the car we just purchased must go. A tale of how much they loved the car, how great a car it was and how they really hated to sell it. Feeling bad that anyone has to experience divorce, yet convinced this was a legitimate story, we were excited to go investigate purchasing this. So excited we brought a check, transferring money, to leave a deposit. Upon arriving, the car was immaculate. perfect condition and fully loaded. And at an excellent price to boot. Runs perfect and clean like new. So I write down the VIN number while my wife is talking with the owner and log into CarFax to run the report. Well, low and behold, the vehicle was a lease and recently, 2 months ago, purchased at auction. And this "owner" was not even registered yet. But wait it gets even better. The CarFax report shows a rear end accident while registered to the rental agency in California. Mind you we are in Arizona. OK, not only an accident, but now I look real close and it doesn't even have the correct rear bumper on it. and it is out of alignment with the rear fenders. And of course our seller is now speechless. Claims to not have been aware of any of this. Shocked. We said our goodbyes and I emailed him a copy of the report. Perhaps he can tell the truth to the next buyer. THANK YOU very much CARFAX!!!!!!!!!”

Helpful Report

Posted 9 years ago

“I had been looking for an older model ML 63 AMG for 5 years. Several had come through but they were newer ones that were too expensive or older ones with too many miles. Then last June a 2007 popped up in one of the many "auto" search engines I was using. It was a 2007 with only 28,000 miles on it. So I pulled a Carfax on it and everything checked out as the first owner had only put about 5,000 miles on it in 6 years then they traded it. Appeared to be a 2nd car they kept at their vacation home. I bought the car sight unseen and had it delivered. Carfax had me make the perfect choice!”

Helpful Report

Posted 9 years ago

“CARFAX saved me from a major mistake and helped me find a good deal. I was at a reputable/large dealership ready to buy a car when I pulled the CARFAX, the report showed that the mileage on the odometer did not match with what was reported by the DMV. Needless to say I walked away from that 'deal'. The good deal came from a car that was priced great the CARFAX report validated everything the seller told me about the car and I purchased it with hesitation. That car has been a great little car for my son.”

Helpful Report

Posted 9 years ago

“I was buying a car for my son and needed information on a 1999 Cherokee. Car Fax had all the information on the first owner and the owner selling the truck to us. The detail waa amazing and the guy who sold us the car was great as well. He offered to show us the carfax, which meant he was confident that the car maintenance was detailed in car fax. Car fax is a great service. I would recommend highly.”

Helpful Report

Posted 9 years ago

“I was looking to purchase a 2009 Prius off Ebay motors. Since the car was fairly local I decided to look at it before I purchased it. I ran a carfax on it and found it was in a rear end collision which the report showed disabled the vehicle. I still went and inspected the car. It was fixed very professionally and had no issues since being repaired. However because of knowing this, the seller reduced the price substantially. I bought the car and am very happy with the purchase. It saved me quite a bit of money.”

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Posted 9 years ago

“Good !”

Helpful Report

Posted 9 years ago

“We recently purchased a 2010 Honda Fit.. We needed all the help we could get, and relied on Carfax to help us make the right choice.”

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Posted 9 years ago

“Carfax is very useful tool for me to find my own car. I trust on it. And I appericiate the help.”

Helpful Report

Posted 9 years ago

“I'm 23 years old and looking for a vehicle is very hard because there is so many choices , but not much money. I found a truck on Craigslist and the price was in my budget and the value was a few grand higher. I was going to drive 3 hours to get this car the next day because deals like this don't come often. The pictures and responses were on point. While being on my way to buy the truck, a car fax announcement came up, so I thought, what if....... So I bought a car fax on the truck and it came out to be salvage title. Right away I turned around and was happy that I didn't fall for that scam. Car fax saved me time, money and a big headache.”

Helpful Report

Posted 9 years ago

“It was great! I found an excellently priced luxury car but was able to leverage it's car history to ensure the deal. Thanks, car fox!”

Helpful Report

Posted 9 years ago

“Went out looking for a newer style Thunderbird, found one triple Black rag top, car fax had only what was done, there were major issues that were not reported, no issues with Car Fax, just the unscrupulous dealer that sold me a real Lemon, after many dollars finally got the car I was looking for...”

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Posted 9 years ago

“It is a bit expensive but gives a very important and reliable information.”

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Posted 9 years ago

“Car fax help me better negotiate the price of my 05 Monte SS after seeing it had been rear ended but not enough to do serious damage, I would have never known this without carfax”

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Posted 9 years ago

“I was very disappointed once I purchased the CARFAX subscription that I could only get info on 5 VIN numbers during the 3 months and unlimited CARFAX's on license plates. Most of the searches I wanted to do were with a VIN number because I could not find out the license plates of previous owners. I believe that CARFAX would be more valuable with this feature. I think that CARFAX is great other than this issue.”

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Posted 9 years ago

“It's amazing how car fox can help so many people you can know about even when people did the oil change I love the car fox”

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Posted 9 years ago

“Used Car Fax to located a vehicle and trust that it has well documented records. I found a new vehicle and have been very pleased with the results!”

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Posted 9 years ago

“Carfax has always been my go to source when purchasing used vehicles. Clear, concise and easy to use information about the vehicles selected. The right information at the right price!”

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Posted 9 years ago

“I was set on buying a 2004 honda accord they said had 130k miles checked car fax and u guys said 190k miles the guy selling it set back the miles thanks carfax saved me money for sure”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews