CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you overcharged me for the carfax report I got. Instead of one carfax, you charged me 99 dollars”

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Posted 4 years ago

“I sold two vehicles last summer and purchased a third. In each case Carfax provided helpful information for both the seller and the buyers which led to equitable outcomes.”

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Posted 4 years ago

“Provides a good check and balance for any car you may be purchasing. In addition, you can get a service monitor to keep you current once you have this car.”

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Posted 4 years ago

“I traded my car to a dealership that said it needed a new transmission. After several months I ran a car fax and it reported brake work done on the rear wheels. How can I know if the dealer did the transmission work or not? Sounds like I will never know and I have been Taken.”

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Posted 4 years ago

“Gave the information I required to make a good decision about purchasing my pickup. Don’t know if I would have felt comfortable with my decision otherwise!”

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Posted 4 years ago

“A CarFax report is only as good as the data it receives (which is not a fault of CarFax). The data provided on a CarFax report is excellent.”

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Posted 4 years ago

“Excellent source of data”

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Posted 4 years ago

“I have really enjoyed using Carfax during my recent search for a used Ford Excursion. It kept me for getting two of the units that I was looking at (one had a false odometer reading). Then it gave me a great report on the one I finally purchased!”

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Posted 4 years ago

“Because of some incompatibility issue with internet browsers, it is impossible to print out a complete Carfax report on demand. One has to contact customer service (48 hour delay) to get a PDF file emailed to you. If you are depending on the report to use when buying a vehicle...the opportunity maybe list due to their delay. I do not recommend their service.”

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Posted 4 years ago

“Very accurate encompassing and valuable.”

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Posted 4 years ago

“As much as I love CarFax and what it delivers, I think after paying $39.99 I should have access to my CarFax report at anytime. It should not expire.”

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Posted 4 years ago

“I noticed wrong service records on my car listed on the report and I contacted Carfax and they asked for proof of ownership. I sent my documents and they still won't remove the inaccurate information.”

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Posted 4 years ago

“Report gave history that was not reveled by owner.”

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Posted 4 years ago

“I've used CARFAX before with very good results. However this time I specifically paid the $40 for a report to get the local retail value of a Motorhome. The report had 4 references to work done to it, and no price estimate. I was disappointed.”

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Posted 4 years ago

“nice & quick! waiting to see what happens when i request my next Carfax as i may check out several autos before I buy.”

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Posted 4 years ago

“I reviewed six vehicles, it was entirely due to Carfax, I test drove one and eventually brought it”

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Posted 4 years ago

“A must for purchasing a used car !”

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Posted 4 years ago

“My car is showing damage report on Carfax. Source is not posted on report. Carfax will not tell me source, you are protecting the source. I did open claim, but never got sources info. Carfax has diminished the value of my car but I can not face or reach the accusing company. Very 1 sided. This would be like a creditor has dinged your credit score but you dont have the source info to correct possible not correct credit ding. Carfax is siding with company who pays a monthly fee and not siding with the consumer. When Carfax 1st started out the reports were aimed to help consumer, not anymore. Please reveal sources name to me so I can go to them to correct Carfax.”

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Posted 4 years ago

“Using CARFAX was a wast of money, I would not recommend it to anyone.”

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Posted 4 years ago

“I’ve used car fax to manage my purchases the last several years and my maintenance. Love the direction Car fax has taken.”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews