CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'M WRITING THIS IN HOPES THAT SOMEONE DOESN'T GET CAUGHT IN THE MANY HOLES THAT BEFALL AN HONEST BUYER WHEN YOU ARE DEALING WITH PERSONAL PURCHASE. I CONTRACTED A DEAL FOR A 1989 EDDIE BAUER BRONCO THAT HAD BEEN ADVERTISED AS A 1997. I AM NEW TO CALIFORNIA AND DID NOT RESEARCH THE DMV LAWS PERTAINING TO BUYING A VEHICLE, I WAS USED TO THE EASTERN WAY. I PAID THE MONEY ASKED, AND RECEIVED A BUNCH OF PAPERWORK (TITLE, SMOG, ETC.,) THAT YOU COULD USE FOR THE TOILET. I GOT THE HISTORY OF THE VEHICLE THRU CARFAX, AND WITH IT PLUS MY PERSONAL DOCUMENTS, WILL HAVE NO TROUBLE IN SMALL CLAIMS COURT. DOCUMENTATION IS VITAL TO PROOF. RUN THE VIN TRU CARFAX B4 U BUY.”

Helpful Report

Posted 9 years ago

“Carfax gave me a incorrect car report and no one would return my emails. I am hoping to get a refund but most likely this U.S. based company does not care about canadian customers.”

Helpful Report

Posted 9 years ago

“II bought the car. Then thought I should run a car fax on it after the fact. Glad I did because it showed an odometer reading of 201,000 miles at the last registration and I bought it with an odometer reading 100,000 miles on it. I got my money back and the gentleman who sold me the car should have gotten his money back too. Car fax saved the day with documentation that wasn't otherwise available to me. Saved me spending $3k on a car I wouldn't have been able to register. Thanks Car Fax!”

Helpful Report

Posted 9 years ago

“I met initially with REGGIE BENSON. Reggie was busy but made sure I had a chance to test drive the vehicle with JOHNATHAN. I came a third time for a highway test drive with WILL. Everyone made me feel appreciated. it was their way if saying "HEY, we are in the car business so what ever you need" we will create the opportunity... Thats exactly what this team work venture did. Even the gentlemen that help us close the deal was very professional. I liked the "DIVERSITY" i saw what I 1st entered the door. CARFAX mean BUSINESS!.... A++++ on the no haggle policy. i researched the pricve and even discussed it with my credit union. The PRICE WAS MORE THAN FAR... I also got follow up call after the purchase. Thanks GUYS... You will be seeing me again. PROMISE...”

Helpful Report

Posted 9 years ago

“bought a 2005 dodge cumings diesel 2500 slt last year. Before I bought the truck I ran a car fax on it and it come back with no accidents or any red flags in the history report, so I made the purchase. Almost one year later, I pulled the report again, and now car fax showed a total loss in the history. I contacted car fax and inquired about this, the representative said that there was a police report filed that said the truck was involve in an accident and they had to put that on the car fax history. She also asked me if I had printed a report of the car fax when I pulled it. I did not, but, the car fax representative knew that a report was pulled about the time I purchased my truck, but said she did not know what that report said (Ofcourse not). Needless to say if I had that information I would have not purchased that truck either.”

Helpful Report

Posted 9 years ago

“Carfax assisted me in my recent purchase of a 2012 BMW X5 Diesel. I was concerned about the prior owner's maintenance and the car's warranty repair history. Carfax provided information on these records and allowed me to make a informed decision on my purchase.”

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Posted 9 years ago

“I checked the carfax of a car I decided to buy (Honda Accord). it was great. but finally i found out its engine had been replaced without any documentation in Carfax.”

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Posted 9 years ago

“I chose to look up info on my sister's car since I needed to know its value after it was in an accident last september. I bought a one time carfax report. The report showed no information even after 6 months had passed. It was a waste of money and not reliable. It said it had several reports, but it ended up being the 2 dealerships and nothing more. Unreliable for info!”

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Posted 9 years ago

“I was set to buy a 2005 volkswagen that looked like a great deal. But the carfax showed me it was involved in a deer collision. So glad that I check the carfax.”

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Posted 9 years ago

“We drove a 2003 Mazda which had Florida plates on it. The private seller told me that it was a "Florida" car bought from a doctor. Living in the Northeast, Florida cars are considered salt corrosion free and thus more valuable. He also told me the car was never in an accident. After the test drive, I was sold. As a very routine check I pullled out my Ipad and asked for the VIN. I used one of 5 Car Faxes that I purchased to check prospective cars' histories. To my amazement the car was from Michigan, spent 2 months in Florida, was totalled several years earlier, and my new found "buddy" bought it at a used car lot. PASS! Moral of the story......never go looking to buy a used car without a few Car Faxes hanging out of your back pocket!”

Helpful Report

Posted 9 years ago

“I purchase a car fax for a used Chev Trail Blazer . The carfax really helped put my fears of a wrecked and patch vehicle. It had service records that followed the previous 2 owners. Also I love the fox , so cute. #gocarfax#carsaver#cantwaittouseagain”

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Posted 9 years ago

“I have been looking for a specific year and model of car for 6 months. Very difficult to find the the year, model, color, features, price and history. Like looking for a needle in a haystack throughout the SE and Midwest. CARFAX provided me all the details on the car's history, maintenance, and accidents that otherwide I would not have known. Finally found the right car being sold by an owner who was sharp and able to make a great transaction. Pulled the CARFAX and everything about the car was true and it was exactly what I wanted. Couldn't be happier with my purchase of my new car and CARFAX reports. Great service that provides details on one of the most important purchases you ever make. If you are in the market for a used car, CARFAX is invaluable. It provides peace of mind and lets you know when you should move on from a possible purchase if details on the car's history are not what you are lookign for. Love CARFAX.”

Helpful Report

Posted 9 years ago

“I was looking at a used Jeep Cherokee. I liked everything about the vehicle. I really liked the price as it seemed to good to be true! I ran a CarFax report that showed that the vehicle had been owned and serviced exactly the way that the private seller had advertised. That knowledge gave me the confidence that my purchase was not only going to be a good deal, but there would not be any cause for concern that I would find fault with the vehicle after the fact! Thank you CarFax! I was able to enjoy my new vehicle with a peace of mind that there were not going to be any hidden problems!”

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Posted 9 years ago

“It let me know how many people had the car and the up keep on the car. And the price was also a great help since I was buying for a person I did not know.”

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Posted 9 years ago

“I purchased a CARFAX to help my sell my car. It sold within one week. It showed all our scheduled maintenance done at the dealership, no accidents, etc. I was able to send a PDF version to potential buyers.”

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Posted 9 years ago

“Buying a few reports has been great while scouting multiple vehicles. The pricing isn't bad when you buy a few at a time, and really gives you extra peace of mind when looking for the perfect next vehicle!”

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Posted 9 years ago

“With carfax it help sold my use car quick and make the buyer trust me more”

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Posted 9 years ago

“Buy and sell cars as a hobby. Fix them up and resell mostly. Having a good Carfax helps in presenting the car for sale with honest,historical information. At the same time, in purchasing decisions, Carfax helps avoid misrepresented cars. Great tool for any buyer”

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Posted 9 years ago

“I love car fax. It gives me a peace of mind when I am searching to purchase a car.”

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Posted 9 years ago

“excellent understanding of owners, service records MADE MY BUYING EXPERIENCE MORE ENJOYABLE ALSO FOR THE BONUS THE DETAILED INFORMATION LEAD TO ME THE SAME SERVICE STATION WE USE AND THAT WAS THE PLUSvs carproof reports very vague and hidden information A1 JOB CAR FAX, KEEP UP THE EXCELLENT WORK”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews