CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were looking for a used vehicle with a third row and a lot of amenities but didn't want to spend a fortune. Carfax cemented the deal for us by providing a carfax report that confirmed the car we were looking at was accident-free!”

Helpful Report

Posted 10 years ago

“I would like to buy a honda civic at a privacy dealer's shop, it looks good with alow milesage. But when fortunately, I checked the car with carfax; it shows me 2 accidents happening with this car. I finally bought another honda civic with a clean title and only one owner history.”

Helpful Report

Posted 10 years ago

“In the market for a nice used car, I started my search and pulled a CarFax report on every one. Most allowed me to discard those with bad service or accident histories and schedule a visit to see ones that looked good. The CarFax doesn't tell you the current condition of a car, just gives you a good things such as how many owners it has had, any title issues, accident or major repair history. CarFax helped me find a great used car with low mileage and one owner at a price within my budget. I would never buy another car without using CarFax and tell my friends and family the same.”

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Posted 10 years ago

“Very happy with CarFax service because it makes me feel a lot more safe when buying a used car.”

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Posted 10 years ago

“In my case running a Carfax report confirmed the maintenance that the owner was claiming to have performed. It also filled me in on repairs that the owner had forgotten about. Thank you Carfax for helping me find a great used car in a scary price range!”

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Posted 10 years ago

“I find carfax very useful for my business , im a used cars dealership and with carfax I buy my cars with complete comfort known that carfax gives me a full report befor I make my perches .”

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Posted 10 years ago

“Some dealers say they offer a car fax and repair report with every vehicle they sell but even while just browsing the dealership online i found the car fax info on the vehicles even before going to visit them. I was pleasantly surprised as i assumed you only got that info after starting to deal. I ended up buying from a dealership that did not offer free car fax reports but bought one instead. Similar to the famous "TRUST BUT VERIFY" quote. I verified the info the dealership gave me instantly rating the company as well as the vehicle; it did alert me of a recall and other info i was not aware of that showed the depth of the dealership as just a facilitator. However, the fox mascot is old like the old Taco Bell dog. Taco Bell had the sense to lose it and move forward while still benefitting from the recall factor. Car buying is no joke, at least your mascot hasn't defined the entire quality and caliber of what your company offers as a consumer advocate. Think "FACTS" not fax or fox...don't fall into the trap of still trying to make a gecko cute/funny and lose he opportunity to provide valuable info about your company I was unaware existed. To think i would want to win a stuffed animal seems juvenile not light and an insult to the intelligence of serious, cautious, educated consumers. But, a gimmick is a gimmick, dog, fox, gecko, whatever. There is so much clutter,... a man and woman buying cars for their entire family should be complimented for being smart consumers. Will you start poking and tickling it next like pillsbury? I would love you save the day with "FACTS" in a world of gimmicks, lies, and advertising spins. We know the company exists,,, GROW your image not make fun of it.... you are BETTER than I imagined after using you digging deeper. I hope you can concentrate on making a consumer feel smarter through a buying process usually detested. They can received the "Facts"and be educated with power without having to divulge it is only because of your company or saying they stayed at a Holiday Inn Express. Congratulations on the development/exposure to this point but a person who repeats the same joke over and over is soon laughed at not with. Use the time you spend on the fox making consumers feel smarter...we love compliments about how smart we are! Yes, I own an ad agency, have built and programmed numerous radio stations and other branding/consulting companies across the U.S. and Europe since the late 70's, and I feel obligated to tell a great company that I've watched you grow (via a auto dealer client for 12 years, publicly through marketing, and now recently and most importantly as a direct consumer. IT HAS TAKEN ME 10 YEARS TO BECOME A DIRECT CONSUMER!!! You HELPED me, you were my "easy button" and by digging into your business; I realize you are better than what you are showing us. Share "YOUR" facts with us...we need you to tell us how smart and powerful you make us as auto consumers without the condescending financial institution or health care "we're here for you approach." My apologies for the book... but I was solicited for feedback even if my response is more than you may have wanted.”

Helpful Report

Posted 10 years ago

“We used the unlimited version of Carfax to get my two daughters two reliable cars. There is a LOT of junk out there. Be careful”

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Posted 10 years ago

“Carfax helps evrey one, it is so esay to ues and I trust carfax. Thank you :*”

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Posted 10 years ago

“I”

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Posted 10 years ago

“Thanks to Carfax I was able to get the best car available! The report helped me confirm the car had a single owner, was always serviced at the dealer, and in fact had very low miles on it. I am now confident my family and I can enjoy this car without worrying about hidden defects. Very pleased!! Thank you Carfax!! Luis”

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Posted 10 years ago

“I'm a single woman and sometimes skeptical about going into car dealerships to buy a car. Even though I felt comfortable at the dealership with the sales team, I wasn't completely sure that I was given all the information that I wanted to find out about the car. CARFAX helped to reassure me that I was getting a great deal and all the information I was looking for was available! Thanks so much! I tell everyone I know who is considering a purchase, to get the CARFAX!!!”

Helpful Report

Posted 10 years ago

“Carfax is a very important part of my car shopping because I was able to find a rather cheap Chevy cavalier, it also help fund out that a car a found that seemed to good to be true was in fact to good to be true and had been totaled twice previously and I was able to save money and find a car for me”

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Posted 10 years ago

“It's very good in information and clearance”

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Posted 10 years ago

“I found a Dodge Rumble Bee on Craig's list it was in the San Fernando valley, I live in Northern California, Vallejo. Approximately 400 miles. I knew that traveling that far was going to be risky and expensive, but by the pictures posted and the rareness of this truck I knew I wanted it. I decided to run the car fax report, this would assure me the history of the truck, then if the truck looked and ran as good as it looked I had a pretty good chance this truck was a good deal. The car fax revealed 4 previous owners 5 counting the person I was buying it from. The report showed no accidents, where the truck had been how many miles each owner had driven and work and repair history. The person I bought the truck from did not know any of the history of the truck, he thought the person he bought the truck from was the only owner? When I showed him the report he was surprised, he said he wished he would have run a report when he bought it. I believe this helped me negotiate a better deal or price as he could see I had done my home work on the truck.”

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Posted 10 years ago

“It's really helpful”

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Posted 10 years ago

“If it weren't for carfax we would have purchased a car that the odometer had been turned back!”

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Posted 10 years ago

“If it weren't for carfax we would have purchased a car that the odometer had been turned back!”

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Posted 10 years ago

“It's really helpful in getting the used cars histry and selecting the cars .”

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Posted 10 years ago

“crafax help me to keep my money safe , and make save a lot money , just have to see the report . very great buy”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews