CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!”

Helpful Report

Posted 4 years ago

“The report is very helpful in making a purchase decision.”

Helpful Report

Posted 4 years ago

“Your information listed is false! This is the second vehicle I’ve purchased guided by carfax come only to find out the information is wrong”

Helpful Report

Posted 4 years ago

“I always appreciate carfax.. Useful information at a fair price.”

Helpful Report

Posted 4 years ago

“Excellent Service.”

Helpful Report

Posted 4 years ago

“PLEASE, RESPOND ME ON MY EMAIL!!! CASE # 09826916 THAT'S VERY IMPORTANT FOR ME!!!”

Helpful Report

Posted 4 years ago

“Expensive and vague. It seems like a bunch of hype and salesmanship. Got some info from it but please cut the bluster...I won’t use car fax again.”

Helpful Report

Posted 4 years ago

“Great info about maintenance records, ownership, states the car was registered in, history of some fender penders and accidents. I will always use Carfax prior to buying a used car.”

Helpful Report

Posted 4 years ago

“There are too many surveys and evaluations of every product and service out there. Just do a decent job, people! The rest will take care of itself!”

Helpful Report

Posted 4 years ago

“It gave a good listing of recorded maintenance and the various states in which the car was registered. It shows it was damaged but no details on the type or whether or not that damage was properly repaired or if it could cause future problems. It did show a discrepancy between recorded mileage and dealer's listed mileage, which may indicate that the mileage had been changed. All in all, it was helpful in determining whether or not I was interested in buying it.”

Helpful Report

Posted 4 years ago

“Received this e-mail. No CARFAX report was included or even accessible - very unprofessional and tacky - get your s--- together!”

Helpful Report

Posted 4 years ago

“Provided all details regarding the Honda Odyssey that I was looking for. They were accurate and helped me with buying the car.”

Helpful Report

Posted 4 years ago

“the Carfax report gave me the additional information I wanted to make a smart decision. I purchased the car with a better knowledge of the cars history and the confidence that the report was accurate.”

Helpful Report

Posted 4 years ago

“Good information provided which assists in making a factual decision on the possible purchase on a desired automobile.”

Helpful Report

Posted 4 years ago

“There was a mistake on Carfax and they investigated and fixed it. Appreciated it”

Helpful Report

Posted 4 years ago

“A carfax saved me from getting cheated on three different car deals. I can not believe how dishonest people can be. The carfax could be more user friendly, but it got the job done. Thanks”

Helpful Report

Posted 4 years ago

“Some things do not show up, as not reported to insurance or other sources that furnish info on work performed”

Helpful Report

Posted 4 years ago

“Very detailed good information.”

Helpful Report

Posted 4 years ago

“With a comprehensive Carfax report I have been able to buy used with confidence.”

Helpful Report

Posted 4 years ago

“A/C went out. No mention from seller. Car is 21 years old however. Otherwise, all JUST FINE.”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews