CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax is really the only source for complete information about your potential used car purchase. I've been using it lately and it has turned up some surprising information (good AND bad) about cars I was looking at. For around $20 a pop it's REALLY cheap insurance against getting taken by unscrupulous sellers. Recommend 100%.”

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Posted 5 years ago

“It was a horrible car which carfax do not know nothing about it !”

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Posted 5 years ago

“This gave a very accurate picture of this vehicle and helped with the purchase decision. Well worth the money.”

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Posted 5 years ago

“It would help a ton if you also listed the interior color. I'm looking for a certain color combo . Thanks”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“The report is very helpful in making a purchase decision.”

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Posted 5 years ago

“Your information listed is false! This is the second vehicle I’ve purchased guided by carfax come only to find out the information is wrong”

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Posted 5 years ago

“I always appreciate carfax.. Useful information at a fair price.”

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Posted 5 years ago

“Excellent Service.”

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Posted 5 years ago

“PLEASE, RESPOND ME ON MY EMAIL!!! CASE # 09826916 THAT'S VERY IMPORTANT FOR ME!!!”

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Posted 5 years ago

“Expensive and vague. It seems like a bunch of hype and salesmanship. Got some info from it but please cut the bluster...I won’t use car fax again.”

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Posted 5 years ago

“Great info about maintenance records, ownership, states the car was registered in, history of some fender penders and accidents. I will always use Carfax prior to buying a used car.”

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Posted 5 years ago

“There are too many surveys and evaluations of every product and service out there. Just do a decent job, people! The rest will take care of itself!”

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Posted 5 years ago

“It gave a good listing of recorded maintenance and the various states in which the car was registered. It shows it was damaged but no details on the type or whether or not that damage was properly repaired or if it could cause future problems. It did show a discrepancy between recorded mileage and dealer's listed mileage, which may indicate that the mileage had been changed. All in all, it was helpful in determining whether or not I was interested in buying it.”

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Posted 5 years ago

“Received this e-mail. No CARFAX report was included or even accessible - very unprofessional and tacky - get your s--- together!”

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Posted 5 years ago

“Provided all details regarding the Honda Odyssey that I was looking for. They were accurate and helped me with buying the car.”

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Posted 5 years ago

“the Carfax report gave me the additional information I wanted to make a smart decision. I purchased the car with a better knowledge of the cars history and the confidence that the report was accurate.”

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Posted 5 years ago

“Good information provided which assists in making a factual decision on the possible purchase on a desired automobile.”

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Posted 5 years ago

“There was a mistake on Carfax and they investigated and fixed it. Appreciated it”

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Posted 5 years ago

“A carfax saved me from getting cheated on three different car deals. I can not believe how dishonest people can be. The carfax could be more user friendly, but it got the job done. Thanks”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,638 reviews