CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use them for peace of mind The auto I was purchasing seemed almost too good to be true. But after extensive search and finally the Carfax report, I purchased the car and made a better deal than any local dealer could have made me. Thank you Carfax”

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Posted 7 years ago

“I looked at several cars on the internet but it was Carfax that gave me the maintenance history that made my decision easy. Seeing several years uninterrupted gave me confidence.”

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Posted 7 years ago

“I love CARFAX when auto shopping. It allows me to see where the auto comes from so I know weather it comes from a state where they use salt on there roads or a state where flooding was experienced. We Bought a one owner 2008 Lexus RX350 and couldn't be happier. Thanks CARFAX”

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Posted 7 years ago

“I used carfax prior to purchasing a used car. The seller advertised the miles to be much less than what Carfax showed they actually were. Needless to say I did not buy that vehicle.”

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Posted 7 years ago

“I will always use car fax, its an excellent time saving service. thank you for being there Car Fax”

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Posted 7 years ago

“I recently spoke with a Gentleman about a 1990 Centurion C-350 4x4. I spoke with him back and forth, a few different times. Each conversation fairly lengthy, & in great detail about this particular truck. It was completely “too good to be true”. These trucks are few, and far between. They’re rare, to say the least. I found one via Craigslist. One that wasn’t completely trashed. Low mileage, & all original. Using CARFAX in the past, on every vehicle I purchase(or thought to purchase)since 2005. “Old Hat” for me, I began my research via the CARFAX online. I searched the VIN, &...du-du-duuuuu! She’s been in a collision, she’s had several repairs since the assembly line. She’s something resembling a “Lemon”. She’s been repainted. She’s also showing over 300,000 miles, with multiple discrepancies. She’s not what the Gentleman describes at all. Thinking perhaps CARFAX got it wrong. I found myself giving the Gentleman the benefit of doubt. I personally inspected this truck, & Bingo! CARFAX was spot on, this truck was definitely a hard pass. Silver lining, a few weeks later I found another, confirmed the validity via CARFAX. Everything checked out, she also passed my personal inspection perfectly. These experiences have solidified my trust in CARFAX 100%. A BIG THANK YOU to all of the people who make CARFAX what it is.”

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Posted 7 years ago

“I was searching for a very specific model of an older diesel pickup. I found one with exceptionally low miles, and an exceptionally high price to go with it. I felt the miles justified the price, and I was going to go look at it. I asked the seller for the VIN to run CARFAX. He sent it to me, but in the same message he said that he had "just found out that the odometer must have been changed" and the truck actually had about triple the advertised miles. I scratched that one off my list, and found another. The CARFAX on that one confirmed everything the seller told me, and I bought it. I'm very pleased with it, so THANK YOU CARFAX for your very reputation saving me from an expensive mistake! John Byers Spring Run, PA”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Provided very accurate results and help me make up my mind for my purchase.”

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Posted 7 years ago

“Having the Carfax info helped reassure my buyer that the vehicle was worth the price I was asking. It made it easier to sell my vehicle to the first person that wanted a look at it.”

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Posted 7 years ago

“The near newness of Silver Creek Classics 1996 Ford F150 belied it's 77,000 mile odometer reading. Sure enough, CARFAX revealed documented mileage to be at least 155,000. The dealer admitted the 'error' and sent a refund check, to my relief. Many thanks to the good folks at CARFAX and the invaluable service they provide to the automotive world!”

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Posted 7 years ago

“Carfax facts gave the assurance I needed to purchase the 2011 Mini Cooper. I felt better after reviewing the Carfax information to comfortably give the seller my hard earned dollars”

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Posted 7 years ago

“Really great to have a unbiased report of a vehicles history.!!”

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Posted 7 years ago

“There are multiple car dealerships but using Carfax I was able to narrow down my search and come up with the car that was closer to my house. The car I found was a Ford flex with 51,000 miles it was easy to make a choice with the clean Carfax report that was given on the car. I’m the third owner of the car but the Carfax gives me all the past records the car was also brought in from a warmer climate so I knew that it did not have any rust from previous winters.”

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Posted 7 years ago

“Got report and found a lot of maintenance was taken care of, saved me money”

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Posted 7 years ago

“Very polite staff, got me into the exact car I wanted and I am a hard sell.”

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Posted 7 years ago

“Carfax confirmed my choice on my 2010 Cadillac SRX, love my new ride, Thank You Carfax”

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Posted 7 years ago

“Have used CARFAX in many ways! We own an automotive business and add our customer's history to CARFAX. I have also used it in the past when looking to purchase used cars, as well as helping our customers while they were shopping for a used vehicle. The maintenance history and collision damage history is very valuable. I will continue to recommend and use CARFAX in the future.”

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Posted 7 years ago

“I found a used car online. It was advertised as having a salvage title. When I asked the current owner why, he said "that's how he got the vehicle and didn't know". So I checked the CARFAX before I met up with him for a test drive. CARFAX knew! The vehicle was totaled before due to collision and completely rebuilt and inspected. I bought the vehicle because of the info that CARFAX had, and I'm loving my vehicle. I knew exactly what I was facing upon purchase thanks to CARFAX”

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Posted 7 years ago

“Used it as a selling point when I sold my car! Then when I went to buy a vehicle I found out that the vehicle had been in 3 minor frint end collisions. Because if the carfax I knew to carefully look over the front end, and ended up buying the vehicle because it had been repaired right. It’s nice to have a carfax so you know where you need to pay special attention!”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,638 reviews