CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,637 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a good experience for me. I used carfax for the last 2 cars I bought. I which if I knew about it before.”

Helpful Report

Posted 9 years ago

“I used it to purchase a 2001 camaro ss, I found out my car was original a corporate (rental) car in the beginning. I then used the vehicle history report to corroborate with what the seller was telling me so I could make sure everything was lining up. I then felt comfortable enough to make an offer and purchase the vehicle, thanks again carfax!”

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Posted 9 years ago

“Excellent way to buy cars I'm 22 and I'm trying to get my little business with carfax I was able to see the hole history report and make sure it was a clean car with original miles and overall a clean clean car”

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Posted 9 years ago

“I glad I checked. It let me know that I can go to the manufacturer for the defect that was made by the company for free of charge”

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Posted 9 years ago

“If you're looking to buy a car then Carfax is the first stop. I was very specific when buying my car. It HAD to be an 06 Mustang GT Convertible, black, automatic with red leather interior and low mileage...period. That's exactly what I got! Thanks to Carfax I was able to search the entire USA for the love of my life..my dream car, based on preferences and THERE IT WAS!!!!! Since carfax has so many tools to makes buying safe and easy, I was confident when I went all the way from Texas to Indiana and brought my baby home!!! Now the mycarfax garage helps me keep my car records with tools for easy maintenance. THANKS CARFAX!!!! YOU ROCK!!!!!!!”

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Posted 9 years ago

“Thanks to car fax I could avoid buying this Mercedes 560sl, which the owner described excellent, no accident, one owner classic. Car-fax record showed me the car had 3 owners and was involved in accident. Thank you Car-fax.”

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Posted 9 years ago

“The CarFax reports sets you at a comfort level initially!!”

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Posted 9 years ago

“Car fax helped us find a car in a Quick manner. Very good information about the vehicles was available and locations .”

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Posted 9 years ago

“Carfax is very helpful.”

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Posted 9 years ago

“Helped to put me at ease with knowledge of the history of the car I was buying.”

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Posted 9 years ago

“Very helpful. Love carfax!!! I wouldn't buy a car without looking at the car fax.”

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Posted 9 years ago

“Excellent customer service helpful agent and responsible service I love it thanks”

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Posted 9 years ago

“When I 1st sign up for carfax I had no idea how it works.. so i was kinda confused it wasnt no number for custumer service but after fingering out it was very easy and recommend it to anyone wanting to buy a car.. Also make sure u read everything about how it works.. A+”

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Posted 9 years ago

“So the place I went to buy a car does not participate with car fax, and the report they had was pretty spotty. I bought a report and even though the car has had a few issues, I do know the value is higher then what I paid for it. I also know the history which will make it easier to stay on top of it and when ready to sell i can give my history and my car fax report. Thanks Car fax. Jeanette, Kalamazoo, MI”

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Posted 9 years ago

“I love the carfax,it solved me a big problem,I saw a car with a nice outside and shape,when I decided to buy it,my friend recommend me to check carfax,when I checked the history of the car,it was ubelievable it is a junk car with salvage history with a clean title.I consider the carfax save me a life!!”

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Posted 9 years ago

“CARFAX IS A GREAT TOOL THAT COMES IN HAND WHEN YOUR PURCHASING A USED VEHICLE I USE CARFAX ON A CAR I REALLY LIKE BUT WHEN I RAN VIN # ON CARFAX I GOT INFO THAT THE OWNER OFF THE CAR DIDN'T PROVIDE MI WITH THE CAR HAD MORE MILES ON CARFAX REPORT THEN ON THE ODOMETER ON THE CAR SO THANKS TO CARFAX I DIDN'T GET RIPPED OFF ON BUYING A CAR THAT SOMEONE HAD ROLL THE MILES BACK SO A BIG THANKS TO CARFAX!!!”

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Posted 9 years ago

“Went with son to car dealership, it was advertise on web , went there in Brooklyn, they had miss representation information when we arrive different talk was given! Too much milege! they wanted a lot more money down too!”

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Posted 9 years ago

“I have to admit that I was a bit hesitant to pay for a CarFax package. However, I was looking for a specific Jeep and I wanted to make sure I was getting what I was paying for in the vehicle. I had several Jeeps available to me but one stood out but it was also more expensive. I was leery about paying more but after looking at the CarFax report I wasn't anymore. It showed a complete history of the car including all the maintenance records. It showed me that the previous owner had taken VERY good care of the vehicle and it was worth paying a little more for it. I am extremely happy that I got the facts I needed through CarFax.”

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Posted 9 years ago

“I was browsing Car Fax application and by mistake press for multi inquiries services and was charged for multi inquiries. I never used the service. Tried to explain thru correspondence for refund and they have not gotten back to me . Its been 4 months. Not please with the services.”

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Posted 9 years ago

“Car fax is a excellent tool in comparing cars and checking on their mechanical integrity it can make a real difference between buying a lemon or acquiring a wonderful piece of machinery”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,637 reviews