CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s the best on the market but there’s things not complete it’s not 100% but better than not knowing at all.”

Helpful Report

Posted 4 years ago

“they are way too expensive and you don't get to keep the reports past a certain time!”

Helpful Report

Posted 4 years ago

“It dose keep you informed. It is nice to have it.”

Helpful Report

Posted 4 years ago

“Very useful information. I gave it to a prospective buyer of my car. She felt absolute confidence after reviewing it and immediately purchased my car army asking price. That was the suggested price recommended in the CARFAX!”

Helpful Report

Posted 4 years ago

“good reviwws”

Helpful Report

Posted 4 years ago

“I was charged twice for the same report....I have an email request in, but have heard no response from it as yet.”

Helpful Report

Posted 4 years ago

“I used Car Fax for both of my cars. It's a relief to know that my estimated value of them was very close to the Car Fax value. It gives me great confidence to put my price out there.”

Helpful Report

Posted 4 years ago

“quick and simple, easy to use”

Helpful Report

Posted 4 years ago

“Great service~”

Helpful Report

Posted 4 years ago

“Excellent experience”

Helpful Report

Posted 4 years ago

“Having a CarFax report helped enhance our used car buying experience. We felt more confident with our purchase and was impressed it even showed vehicle maintenance history!”

Helpful Report

Posted 4 years ago

“Great customer service .”

Helpful Report

Posted 4 years ago

“My mom is a master Faxxer. I loved reading up on the history of your company. Had a few problems with your online format and i ended up getting charged 3 times for 5 CarFax reports on 1 vehicle. But my bank was able to clear it up with a dispute charge. Bottom line is...that report was helpful. There is a reason I wanted to order one. Couldn't find your Fax # tho ;)”

Helpful Report

Posted 4 years ago

“I wanted to buy a onetime use and got charged for 6! Not pleased”

Helpful Report

Posted 4 years ago

“I have used Carfax for several years and have purchased 5 vehicles with their data. They have saved me time, money, stress and frustration. Although they're expensive I think they're worth the investment.”

Helpful Report

Posted 4 years ago

“Good information when buying a used car.”

Helpful Report

Posted 4 years ago

“got the information I wanted!”

Helpful Report

Posted 4 years ago

“To damn expensive.”

Helpful Report

Posted 4 years ago

“COULD NOT SPEAK TO NOONE,GOT CHARGED TWICE, THE REPORT ITSELF GREAT”

Helpful Report

Posted 4 years ago

“I recently bought a used car and was surprised to see so many people making up stories about the their cars history. Of 5 cars only 1 had a true story and I bought it. Thank you Carfax!”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews