CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A must for purchasing a used car !”

Helpful Report

Posted 5 years ago

“My car is showing damage report on Carfax. Source is not posted on report. Carfax will not tell me source, you are protecting the source. I did open claim, but never got sources info. Carfax has diminished the value of my car but I can not face or reach the accusing company. Very 1 sided. This would be like a creditor has dinged your credit score but you dont have the source info to correct possible not correct credit ding. Carfax is siding with company who pays a monthly fee and not siding with the consumer. When Carfax 1st started out the reports were aimed to help consumer, not anymore. Please reveal sources name to me so I can go to them to correct Carfax.”

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Posted 5 years ago

“Using CARFAX was a wast of money, I would not recommend it to anyone.”

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Posted 5 years ago

“I’ve used car fax to manage my purchases the last several years and my maintenance. Love the direction Car fax has taken.”

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Posted 5 years ago

“It’s the best on the market but there’s things not complete it’s not 100% but better than not knowing at all.”

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Posted 5 years ago

“they are way too expensive and you don't get to keep the reports past a certain time!”

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Posted 5 years ago

“It dose keep you informed. It is nice to have it.”

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Posted 5 years ago

“Very useful information. I gave it to a prospective buyer of my car. She felt absolute confidence after reviewing it and immediately purchased my car army asking price. That was the suggested price recommended in the CARFAX!”

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Posted 5 years ago

“good reviwws”

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Posted 5 years ago

“I was charged twice for the same report....I have an email request in, but have heard no response from it as yet.”

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Posted 5 years ago

“I used Car Fax for both of my cars. It's a relief to know that my estimated value of them was very close to the Car Fax value. It gives me great confidence to put my price out there.”

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Posted 5 years ago

“quick and simple, easy to use”

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Posted 5 years ago

“Great service~”

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Posted 5 years ago

“Excellent experience”

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Posted 5 years ago

“Having a CarFax report helped enhance our used car buying experience. We felt more confident with our purchase and was impressed it even showed vehicle maintenance history!”

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Posted 5 years ago

“Great customer service .”

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Posted 5 years ago

“My mom is a master Faxxer. I loved reading up on the history of your company. Had a few problems with your online format and i ended up getting charged 3 times for 5 CarFax reports on 1 vehicle. But my bank was able to clear it up with a dispute charge. Bottom line is...that report was helpful. There is a reason I wanted to order one. Couldn't find your Fax # tho ;)”

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Posted 5 years ago

“I wanted to buy a onetime use and got charged for 6! Not pleased”

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Posted 5 years ago

“I have used Carfax for several years and have purchased 5 vehicles with their data. They have saved me time, money, stress and frustration. Although they're expensive I think they're worth the investment.”

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Posted 5 years ago

“Good information when buying a used car.”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,638 reviews