CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was shopping for a used car for over a year. Found out Carfax has a used car search engine that allows you to get email updates for the exact make, model, year, mileage, color or whatever you want. Sure enough, received an email alert on a Friday night listing a the exact SUV I wanted. Called the dealer to check availability, and to by that following Monday, I purchased the car of my dreams! Thanks Carfax!”

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Posted 7 years ago

“We were looking a good tow vehicle and didn’t have much time as our trip to Disney was coming up. We almost layed down the cash for 2009 Toyota Armada with 67500 miles. Private sellers were very nice and seemed trust worthy Thank goodness we decided to check Carfax immediately showed an alert that the mileage had been tampered with and it actually had 280,000 not 67,000. Saved us a lot of money. I will never buy a used vehicle without a Carfax.”

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Posted 7 years ago

“We found a great deal on a 2008 Toyota Prius. The car was advertised on the Internet by a private seller. It had 110,000 miles (which isn't that much for a car of this quality) and was listed at $5,200, which is a very good deal for this car (the market value is around $7000-$7500). The seller was the second owner and had it for three years. She was getting rid of it it because she wanted to buy a truck. We test drove the car and it drove fine. There were a few oddities (i.e., the hybrid battery had been replaced, which normally isn't necessary for a car that young, and the license plate number indicated it was much newer than three years old, but these were worth overlooking, given the great price). The car came with a clean title and the owner told us it had never been in a major accident, so we made an offer. We negotiated the price down to $4700, which made for an even better deal! We gave her a check (just as a placeholder) and agreed to meet up the next day, upon which we would take back the check, give her cash, and drive away in our newly-purchased car. Normally, we'd take a used car to a mechanic and get it checked out, but we were sure the car would sell very quickly, even at the original listing price of $5200, so we wanted to grab it before someone else did. Even if it ended up having a few mechanical issues, it was worth the risk, as the repair costs probably wouldn't be more than a few hundred dollars. As soon as we left we realized we forgot to get the car's VIN. I messaged the seller to ask for it. She was out doing chores and couldn't get it to me right away. I bugged her again a few hours later, and then once again in the evening. She finally sent it. I looked it up in CarFax and, whoa!!! The car showed a last odometer reading of 330,000 miles! Thinking that must be a mistake, I purchased the full report and went through the service records. For each entry, the odometer reading gradually increased to 330,000 miles, at which point it went to auction. It had been purchased by a private buyer just a few weeks earlier. No, the seller had *not* had it for three years. This also explained the new license plate, and the high mileage explained the need to replace the battery. We immediately called the seller, who did not answer the phone, and left a voice message asking her to call us back. She never did, and we never met the next day to buy the car. Because of the CarFax report, we escaped getting ripped off by an unscrupulous seller who had rolled back the odometer and lied about the car. CarFax, thanks for helping us dodge a bullet!”

Helpful Report

Posted 7 years ago

“I was looking at a 2008 Subaru Legacy with surprisingly low miles in my area. It had all the details I wanted in a car; a sunroof, heated leather seats, etc. along with a really great price. When I looked at the Car Fax listing on it’s page (not including the actual report) it had noted that it had over 38 “incidents”. This made me nervous because that can either be a really good thing, or a really bad thing. When I purchased the report, I found out that the vehicle was a corporate vehicle for most of it’s life, and a personally owned vehicle for 2 years. It was really well maintained since it was originally purchased. All but one of the incidents were thorough reports of service and maintenance. The car also experienced a very minor accident- just a little fender bender - and was fixed up immediately. This gave me the confidence to purchase my Subaru and it’s been an absolute dream! It’s the best car I’ve ever owned, and I drive it up the canyons from the Salt Lake valley to Park City every day! It’s gotten me through blizzard conditions with ease. I’m so happy with my experience! It saved me thousands of dollars I was going to spend on a newer, more “reliable” car. I’m grateful that I could get a thorough background on my beautiful Subaru.”

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Posted 7 years ago

“Carfax helped me find exactly what I was looking for! I had 3 vehicle's picked out, and thanks to Carfax I knew which one was perfect for Me!”

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Posted 7 years ago

“I had a car that was bought back by the manufacturer, and then shipped out thru several auction houses. It had a safety defect (high beams would not work at below zero temps) and carfax was able to help me locate the last selling dealer, who thought the car was fine..Now, the new private owner can be made aware of the defect...perhaps preventing accident and injury...”

Helpful Report

Posted 7 years ago

“I was almost ready to purchase a White 2011 Ford F-150 FX4 with an 5.0l V8 engine. Truck looked good in pictures and the discussions with the owner were generally good but I was slightly suspicious of a few comments. After ordering a CarFax, I found the truck was indeed a 2011 but originally it was red (now white), originally had an Eco-boost engine but now had a 5.0l V-8 and originally had just and XLT interior and trim package and now had an FX4 package. The CarFax also revealed the accident that the truck had been in 2 years ago with front end and roof damage. That explained at least most the changes. I passed on that truck. Thank you CarFax! Regards, Mark in Texas”

Helpful Report

Posted 7 years ago

“One car that I was searching came out listed as lemon rating”

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Posted 7 years ago

“I was looking for a nice low mileage Buick Reatta. I almost purchased one but decided to run a Carfax before purchase. Good idea! The mileage had been tampered with and the car was not the low mile cream puff the seller described. Eventually I found another low mile Reatta and after verifying the miles with the Carfax, I purchased it with confidence. Thank you Carfax!”

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Posted 7 years ago

“I provided the CARFAX history with my 2009 FX-35 and sold in in two days! The buyer told me that looking at the CARFAX history of my car gave him confidence to buy my car without hesitation. I replaced that car with a certified used 2015 BMX X-3 and the first thing I did was to look at the CARFAX history. I would not buy a used car without looking at the CARFAX history first, thanks for providing accurate information and confidence to both Byers and sellers.”

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Posted 7 years ago

“Carfax confirmed the 2003 GMC Envoy was the car for me! It showed a clean one owner record and sealed the deal. Everything checked out thanks to Carfax!”

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Posted 7 years ago

“I used Carfax to purchase my car. So, after 2 years I decided to sell my car and buy another. I purchased a package from Carfax. I advertized my car for sale with a fresh trusted Carfax report and was able to use the service to find a great newer car.”

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Posted 7 years ago

“I was having a little trouble selling my used vehicle, so I purchased and posted the CARFAX report. I found the buyer within 3 hours of posting the CARFAX report!”

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Posted 7 years ago

“I am 17 years old and was about to buy my first car which was a 2012 Nissan Altima It was a good price and at 86000 miles but I checked the car face and it was actually 186000 miles!”

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Posted 7 years ago

“Ottimo per l’acquisto dell’aut o”

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Posted 7 years ago

“Being senior citizens, we are a target concerning Financial Abuse We must have a source of getting reliable, trustworthy information concerning our purchases, especially vehicles...... That is why we utilized your service, Carfax, to purchase a used 2009 Toyota Sienna LE......we needed a van to transport our family safely when they came down to visit us in Florida......we are snowbirds...... Our decision to purchase this vehicle was made 100% upon the information provided by Carfax! We have travelled all over Florida safely and trouble free. We appreciate the service you provide! Thanks again, Dave Shugan”

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Posted 7 years ago

“Found a car that I liked, got the Carfax and it showed that the car received regular maintenance and had not been involved in any accidents. Left me feeling comfortable with the purchase.”

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Posted 7 years ago

“The first car I chose was shipped to Carmax. I accepted delivery. I took the car to my mechanic who discovered some issues I didn't expect so I decided to return the car. I fully expected the run-a-round using the 5 day money back guarantee. Carmax accepted the car back and competed the process within 10 minutes! WOW. Didn't see that coming. I ordered a 2nd vehicle to be shipped from another store. It arrived and passed my mechanic check with a 10 out of 10 rating! Very satisfied with the Carmax process.”

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Posted 7 years ago

“I am more confident to select used cars based on CARFAX report”

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Posted 7 years ago

“I would have purchased a Lincoln MKX. I used Carfax. I found out that the oil had only been changed every 10,000 miles. The dealer told me that all the maintenance was done on the vehicle at dealerships. Carfax also let me know that was not true. Also the mileage was not accurate. Carfax kept me from making a very bad purchase. Thank you so much. I live on a fixed income and cannot afford to make a mistake like that. I will continue to use Carfax anytime I look at a used vehicle. Thanks again Donna”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,638 reviews