CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered one Carfax report for the specific car I was interested in, and they instead gave me the unlimited package, overcharging me $15. They did not respond to requests to refund the difference.”

Helpful Report

Posted 10 years ago

“I had been searching for an Infiniti G35, and after going to a couple dealers and hearing the phrase "clean car", I became skeptical. I found out that 2 of the 3 I looked at were in accidents and the 3rd someone had skipped the regular oil changes, and never took it in for a recall that was out for the car. Suffice to say they tried to sell me some beat up cars for top dollar. Eventually I found a local owner, and when I pulled the carfax, I saw he had it serviced at the same dealer the entire life of the car, and all recalls had been taken care of, as well as no accidents. I can't recommend carfax enough, the reports really bring light to a shady market.”

Helpful Report

Posted 10 years ago

“I was looking at a 2010 Infinity G35 sedan that looked great...however, the odometer reading reported by a dealer during service was higher than the odometer in the car! Thank you Carfax! I later found my wife a beautiful 2011 Maxima with a sparkling Carfax that we are very pleased with! Cudos Vince B.”

Helpful Report

Posted 10 years ago

“I bought my 2000 vw beetle after checking it's car fax. It's history only contained a minor fender bender that had been repaired and it had it's maintenance records. So I bought it!”

Helpful Report

Posted 10 years ago

“The best car history information.”

Helpful Report

Posted 10 years ago

“My beloved 2001 Toyota 4Runner had been around the block, and I needed to know where. The Carfax told me, and explained the windshield, showed me much of its maintenance history, and the ONLY thing I would do differently is ... I had a one-time chance to purchase a SECOND Carfax at the same time for only ten bucks, passed without thinking, and totally spaced how useful it would have been for selling my Hyundai Elantra, as I'm the second owner and the first was an old couple. Great idea, like an aircraft log.”

Helpful Report

Posted 10 years ago

“Was looking to buy a car for my niece. Went to see the car pulled out the cash and told buyer it depended on carfax report. Ran the carfax and found that the seller had a clean California title, bit it was salvage from Arizona! Thanks for saving my nieces life savings Carfax!”

Helpful Report

Posted 10 years ago

“Carfax has helped me in many ways. My father and I have been looking for a classic 1986 pickup truck, but in good driving conditions. Without Carfax we wouldn't of been able to locate a great one. We were able to use the car vehicle history reports to determine which truck we should buy. After many days trying to find one. We finally acquired the truck we've been looking for. Thanks Carfax.”

Helpful Report

Posted 10 years ago

“With Carfax help I avoided to buy salvage cars”

Helpful Report

Posted 10 years ago

“I signed up for one (1) CarFax for $39.95. CarFax charged me for five (5) quotes at $54.95, and they will not respond to my repeated complaint.”

Helpful Report

Posted 10 years ago

“It helped me prevent buying a nissan altima that got its miles rolled back, thanks to the report I notice that the miles 6 years ago were less than the actual miles!.”

Helpful Report

Posted 10 years ago

“Was going to buy a new motorcycle and decided to do a background check useing a car fax on the vehicle. seeing how at the time its was $40 for 1 report and $50 for 5, I went for the 5 as it was a better deal. When I got the car fax, it was so incomplete that it didn't even have the current owner on it. He had the title and everything and the report only had a record of the bike being sold once, when it was clear to me that there would have to have been 3 owners before me. I didn't see anything wrong with the bike and the car fax was clean, so I bought it and no problem at the DMV. After that I started pulling reports for fun and then AFTER PULLING 4 REPORTS OUT OF THE 5 I PAYED FOR, OT SAID NO MORE REPORTS REMAINING. DO NOT USE FOR MOTORCYCLES!!!!!!”

Helpful Report

Posted 10 years ago

“I have been buying and selling cars for a few years fixing them and either donating to needy family's it has been a good source of information to make sure I'm not getting a car that has been compromised thank you for offering this service”

Helpful Report

Posted 10 years ago

“I drove a 2008 Infiniti G37 Coupe that looked good, drove well, and had a great price. Carfax revealed it was a "manufacturer buyback" because it was a lemon. I ended up buying the same make and model that was a 1-owner vehicle with a good service history. Thank you Carfax! E. Delarosa Houston, TX”

Helpful Report

Posted 10 years ago

“I need to sell my car. I wrote in the ad: My car has Carfax. The potential customer ask for it and bought my car.”

Helpful Report

Posted 10 years ago

“I bought my car Honda Civic 2008 because I saw on carfax the history of ir and how the owner had been caring of it caring of it. The webside also showed me that the car has been manitaned well with the orevious owner.”

Helpful Report

Posted 10 years ago

“I needed to find a car in Texas for my little sister without having to travel from my home in NC. I successfully used carfax reports to verify if sellers were being honest about the condition of their vehicles. After selecting four to five vehicles my sister test drove the cars and asked questions based on the carfax detail report. We were able to finalize a decision on a 1994, Honda CRV which had only one owner and a little over 150,000 miles. In summary I didn't have to spend time and hundred of dollars to fly and travel in search of a car. The End!”

Helpful Report

Posted 10 years ago

“Was looking for a used 4x4 truck for my son's 1st car so I started by ppurchasing a 5 carfax package.. 1st one I looked at was listed with 129k miles. Ran a carfax check and discovered the vehicle had at least 247k. On to the next. Seller told me he didn't know the vehicle history but the odometer had probably been rolled over at least twice. Ran my 2nd carfax report and discovered the vehicle mileage to be only 130k. My son has a great new blazer now. I used the remaining reports to confirm claims and purchase my daughters car as well. Thanks carfax. Jud erwin”

Helpful Report

Posted 10 years ago

“I was in the market to buy a used car for our small family to get out of NYC on weekends. After searching craigslist for several weeks and talking to dealers, i figured it is impossible to trust any ads or dealers without checking CarFax. Checking with CarFax i figured dealers and ads dont tell you the truth all the time. CarFax helped me to avoid buying few bad cars before I found the right one. I highly recommend anyone who is in the market to use CarFax. I already made two of my friends to use it and buy an account which enables them to check few cars.”

Helpful Report

Posted 10 years ago

“When my grandfather was killed in September, my grandmother received some money, and she needed a new car. I found her a 2013 Ford Focus for an awesome price. She loves those cars. It seemed too good to be true, and after looking at the Carfax, we found that it actually was the car she was meant to have. My Papaw would be proud.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews