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CarJet.com Reviews

1.1 Rating 1,271 Reviews
E
Happiness Grade
E

Refund - Difficult

40.58%
Industry Average
I am writing regarding a refund request for the prepayment made for a car rental under the above-mentioned booking reference.
posted 5 days ago - Grisha Grishko
Even this star is too much!!! Biggest scammers ever! Our flight had a delay and they cancelled our car for the whole week! Flight details were provided to them, but was not forwarded to car dealer. They don’t respond anymore via email. They won’t refund us. This is so wrong! Too bad I didn’t do my research before booking! But I won’t stop tell the whole world about them!
posted 1 week ago - Samira
They said they offered the alternative option to charge the deposit and then refund it after the rental.
posted 3 weeks ago - Teddy Allen
Booked a car for two months. But I had to travel overseas for an emergency. My husband tried to pick up the car but they wouldn’t give it to him. He rented the exact car for another 1500 euros for one month. I lost the origin 1500 euros and they won’t give me a refund or the car for the time I have left on the rental. It’s a total scam. Do not book with this company.
posted 1 month ago - Anonymous
I do not recommend this company, on the rental website they cheat that you can use a debit card, so they want to get a higher fee for renting a car, then they claim that you do not meet the rental criteria and they do not want to refund the money, shame on you.
posted 2 months ago - Arek
Very difficult to get a refund even after they are given all info they need. 3rd attempt. Still waiting. Avoid.
posted 2 months ago - Anonymous
Do NOT use it!!! My money was taken, got a call from Irish company 4 days before moving out that no van is available, I still have not been refunded my money by this Spanish broker company. Horrible company!!!! Liars, thieves! Communication is awful. Outrageous the way they "work". They never reply any of my complaint not even about the money they must refund!
posted 2 months ago - Alice
This is a scam!! I had booked a car from Gatwick airport for Christmas and they didn't have any available - promised me a refund which never happened !!! Cheap prices to scam you ! i have to go through Europcar and pay more than double - at least they are reliable ! DO NOT FALL FOR THE CHEAP PRICES ! SCAM!!
posted 3 months ago - Chiara
I only gave 1 star as I cant give 0. I paid for a hire car on the website, went to Eurocar the next day with my 2 children and they didn't have a car for me. They told me I would be fully refunded by Car Jet as I haven't had a car and still 3 weeks later no refund and no communication at all from Car Jet!! Please can someone contact me and give me my refund! Avoid this company!!!
posted 3 months ago - Eve McCrae
Scammers no car no refund
posted 3 months ago - Anonymous