Thank you for reaching out! We’re happy to assist, but to better understand your needs and provide effective support, we’d like to learn more about your hands-on experience with the issue.
Please don’t hesitate to contact our team by phone at 708-613-2452 to discuss further and receive assistance.
We look forward to helping you!
“I AM SO MAD! I SEARCHED FOR DISCOUNTS AND YOUR SITE GAVE ME THE BEST??? UNTIL I PAID FOR MY CHECKS.... THE TOTAL WAS $19.99 THEN I HIT THE PAY AND MY PAYMENT SHOWED THE SHIPPING AND HANDLING FEES BUT NOT UNTIL I PAID WAS I ABLE TO SEE HOW MUCH THE TOTAL WAS! THAT WAS A CHEAP TRICK. I WILL BE CHECKING TO SEE IF YOU POST THIS. LAST TIME AND HONEY I HAVE 6 CHECKING ACCOUNTS!”
Thank you for reaching out to us and sharing your feedback. We truly value your opinion and are committed to providing the best possible shopping experience.
While we proudly offer free shipping as an option for our customers, we also recommend trackable shipping for added peace of mind, especially for time-sensitive or high-value items. This ensures that your package is traceable from our warehouse to your doorstep.
Regarding the handling fee, this covers essential costs associated with preparing your order for shipment, including quality checks, secure packaging, and ensuring your items arrive in excellent condition.
We understand that every customer's preferences and needs are unique, and we aim to provide flexible options that cater to different priorities. Please know that your feedback is invaluable as we continually strive to improve.
Hello Deena,
Thank-you for your feedback. We are sorry to hear that you had a bad experience. It looks like you did place an order for duplicate checks. We want to make this right for you if you received the incorrect product. Please reach out to our Customer Service team so we can resolve this issue for you!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
“The check price was ok and the binder price was ok, but the shipping charge was really bad. Unfortunately, they kind of sneak the shipping charge in when you hit the order now button. I regret the purchase for that reason. Way too high shipping charge.”
Hello Paul,
Thank you for feedback. We would love to talk to further about this issue! For the best pricing, we recommend placing orders with our Customer Service staff on the phone. Please give us a call as I feel we can resolve this issue for you.
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you for your order,
Carousel Checks
“The routing number was entirely incorrect and they placed a meaningless 3-digit number between the account number and the check number.
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Didn't realize it until I started receiving late notices because my checks weren't going through!!! Total hassle and a somewhat expensive error.”
Hi Kevin,
Thank-you for your feedback. I did look into this issue for you. This order was placed by you the Customer. Unfortunately we do not touch any orders after they are placed by the customer. They go straight from the ordering platform to our presses. Whatever information you put into our website will print on your checks. We would love to do a free reprint of these for you. Please give our Customer Service Team a call!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
Hello,
Thank you for your feedback. We are very sorry your experience wasn't a good one. We use the industry standard 24lb paper for all printed check products. If you feel that you received incorrect checks, or the design doesn't look the same as expected, please reach out to our Customer Service department and we will send out a new product to you at no charge. Thank you for your order!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
