“This is the 2nd time that the delivery time was later than estimated even when paying the extra fee for faster delivery. It has been 9 days so far without delivery. It would have been faster using USPS instead of DHL. Won't be using Carousel in the future.”
Hi Ronald,
I hope you're doing well. I just reviewed your order, which was placed on October 30, 2024. It took 2 business days to print your checks, and they left our building on November 4, 2024. Since you selected Ground shipping, which typically takes 6-9 business days, your order was delivered on November 8, 2024 — 4 business days after it shipped, which falls within the expected delivery window.
If you're looking for faster processing and shipping in the future, I would recommend selecting our Plant Rush option, which reduces the production time by 2 days. Additionally, we offer expedited shipping methods for quicker delivery.
Thank you for your order, and please don't hesitate to reach out if you need further assistance.
Best regards,
Carousel Checks
“I ordered custom checks three to a page, with my logo, they arrived on time and looked great. The stock they were made on was cheap, thin paper, but more importantly the perforation part of the checks was not done well and each time the check would tear.
I called customer service, their service rep was great and assured me that if I got the stander paper with out a custom logo the paper would be better and I would be happy.
The new order came in a few days they are better but not great. Still the same issues. If your getting the three page checks, you might want to look around.
The checks look great and the service was 5 star.”
Hi Bob,
I just reviewed your order, and it appears that it was placed directly through our website. When orders are submitted online, we do not modify any information; it goes straight to our presses for printing.
To make sure you receive exactly what you need, please reach out to our Customer Service Team at 708-613-2452 (Option 1). We will be happy to send you a free reprint of your checks with the corrected information.
Thank you for your order, and we appreciate your understanding.
Best regards,
Carousel Checks
“My complaint is not with the product but with web site and ordering process. I have e ordered 3 times and. I never get what I want because I do not understand check description”
Hello Liz,
I just reviewed your order and sincerely apologize that our website was not as helpful as it should have been. To ensure you get exactly what you need, please contact our Customer Service Team at 708-613-2452 (Option 1), and we will send you a free reprint of the checks you need, at no charge.
For future orders, I recommend placing them directly with our customer service team over the phone, as they can provide immediate assistance and ensure everything is processed smoothly.
Thank you again for your order, and we appreciate your patience.
Best regards,
Carousel Checks
“Checks are good quality and pricing is competitive. Their customer service people are knowledgeable and pleasant and were able to locate an order from several years ago and suggest a substitute since that exact style was no longer available.”
