Hi Robert,
I hope you’re doing well! Upon reviewing your order, I noticed that it was placed online. When orders are submitted online, the information provided is sent directly to our printing presses, and we print exactly what is entered.
In the future, if you ever need assistance with an online order, please don't hesitate to reach out to us. We’d be more than happy to help ensure everything is just as you need and get any new checks sent out to you promptly.
Thank you for your understanding, and we appreciate your business!
Best regards,
Carousel Checks
Hi Michael,
I hope you’re doing well! Upon reviewing your order, I noticed that it was placed online. When orders are submitted online, the information provided is sent directly to our printing presses, and we print exactly what is entered.
In the future, if you ever need assistance with an online order, please don't hesitate to reach out to us. We’d be more than happy to help ensure everything is just as you need. We are willing to send out a new batch of checks to you with the correct information as a one time courtesy. Please give our Customer Service Team a call to assist with this. They can be reached at 708-613-2452 Option 1. We are open 8:30am- 5pm M-F CST.
Thank you for your understanding, and we appreciate your business!
Best regards,
Carousel Checks
“The checks I ordered are of the poorest quality. I would highly recommend to NOT order from this company. I ordered business checks and not only did the checks not come as expected, the paper is so thing you would think it was printed on a tissue!”
Hi Blake,
Thank you for your feedback. I want to assure you that we use the industry-standard 24-pound paper for all of our prints to ensure the highest quality.
If you have any further questions or concerns, please don’t hesitate to reach out. Our Customer Service team is available at 708-613-2447, Option 1, Monday through Friday, from 8:30 AM to 5:00 PM CST.
Thank you for choosing Carousel Checks. We look forward to assisting you!
Best regards,
Carousel Checks
Hi Leslie,
I hope you’re doing well! Upon reviewing your order, I noticed that it was placed online. When orders are submitted online, the information provided is sent directly to our printing presses, and we print exactly what is entered.
In the future, if you ever need assistance with an online order, please don't hesitate to reach out to us. We’d be more than happy to help ensure everything is just as you need and get any new checks sent out to you promptly.
Thank you for your understanding, and we appreciate your business!
Best regards,
Carousel Checks
“This is the 2nd time that the delivery time was later than estimated even when paying the extra fee for faster delivery. It has been 9 days so far without delivery. It would have been faster using USPS instead of DHL. Won't be using Carousel in the future.”
Hi Ronald,
I hope you're doing well. I just reviewed your order, which was placed on October 30, 2024. It took 2 business days to print your checks, and they left our building on November 4, 2024. Since you selected Ground shipping, which typically takes 6-9 business days, your order was delivered on November 8, 2024 — 4 business days after it shipped, which falls within the expected delivery window.
If you're looking for faster processing and shipping in the future, I would recommend selecting our Plant Rush option, which reduces the production time by 2 days. Additionally, we offer expedited shipping methods for quicker delivery.
Thank you for your order, and please don't hesitate to reach out if you need further assistance.
Best regards,
Carousel Checks
Hi Bob,
I just reviewed your order, and it appears that it was placed directly through our website. When orders are submitted online, we do not modify any information; it goes straight to our presses for printing.
To make sure you receive exactly what you need, please reach out to our Customer Service Team at 708-613-2452 (Option 1). We will be happy to send you a free reprint of your checks with the corrected information.
Thank you for your order, and we appreciate your understanding.
Best regards,
Carousel Checks
Hello Brad,
I hope this message finds you well. I wanted to follow up on your recent order, which shows as being delivered on Wednesday, October 9th. If you have not yet received your checks, please don't hesitate to contact our Customer Service Team at 708-613-2452 (Option 1). We will be happy to send a new batch to you immediately.
Thank you for choosing us, and we appreciate your business!
Best regards,
Carousel Checks
Thank you for reaching out! We’re happy to assist, but to better understand your needs and provide effective support, we’d like to learn more about your hands-on experience with the issue.
Please don’t hesitate to contact our team by phone at 708-613-2452 to discuss further and receive assistance.
We look forward to helping you!
“I AM SO MAD! I SEARCHED FOR DISCOUNTS AND YOUR SITE GAVE ME THE BEST??? UNTIL I PAID FOR MY CHECKS.... THE TOTAL WAS $19.99 THEN I HIT THE PAY AND MY PAYMENT SHOWED THE SHIPPING AND HANDLING FEES BUT NOT UNTIL I PAID WAS I ABLE TO SEE HOW MUCH THE TOTAL WAS! THAT WAS A CHEAP TRICK. I WILL BE CHECKING TO SEE IF YOU POST THIS. LAST TIME AND HONEY I HAVE 6 CHECKING ACCOUNTS!”
Thank you for reaching out to us and sharing your feedback. We truly value your opinion and are committed to providing the best possible shopping experience.
While we proudly offer free shipping as an option for our customers, we also recommend trackable shipping for added peace of mind, especially for time-sensitive or high-value items. This ensures that your package is traceable from our warehouse to your doorstep.
Regarding the handling fee, this covers essential costs associated with preparing your order for shipment, including quality checks, secure packaging, and ensuring your items arrive in excellent condition.
We understand that every customer's preferences and needs are unique, and we aim to provide flexible options that cater to different priorities. Please know that your feedback is invaluable as we continually strive to improve.
Hello Deena,
Thank-you for your feedback. We are sorry to hear that you had a bad experience. It looks like you did place an order for duplicate checks. We want to make this right for you if you received the incorrect product. Please reach out to our Customer Service team so we can resolve this issue for you!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
“The check price was ok and the binder price was ok, but the shipping charge was really bad. Unfortunately, they kind of sneak the shipping charge in when you hit the order now button. I regret the purchase for that reason. Way too high shipping charge.”
Hello Paul,
Thank you for feedback. We would love to talk to further about this issue! For the best pricing, we recommend placing orders with our Customer Service staff on the phone. Please give us a call as I feel we can resolve this issue for you.
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you for your order,
Carousel Checks
“The routing number was entirely incorrect and they placed a meaningless 3-digit number between the account number and the check number.
.
Didn't realize it until I started receiving late notices because my checks weren't going through!!! Total hassle and a somewhat expensive error.”
Hi Kevin,
Thank-you for your feedback. I did look into this issue for you. This order was placed by you the Customer. Unfortunately we do not touch any orders after they are placed by the customer. They go straight from the ordering platform to our presses. Whatever information you put into our website will print on your checks. We would love to do a free reprint of these for you. Please give our Customer Service Team a call!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
Hello,
Thank you for feedback. We would love to talk to further about this issue! For the best pricing, we recommend placing orders with our Customer Service staff on the phone. Please give us a call as I feel we can resolve this issue for you.
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you for your order,
Carousel Checks
“Worse checks - can’t rip off - all the checks are glued together at the top
Have to use a box cutter to use each check- I’ve never suffered so much trying to use a check
Today again cut my hand trying to get check out from batch - awful awful & I paid higher price from other check manufacturers!!!!”
Hello Elle,
So sorry to hear your experience was not a good one. Thank you for your feedback. We use the industry standard 24lb paper for all printed check products. If you are having perforation issues, or feel you have bad printing on your checks, please contact our Customer Service Department so we can better resolve this issue for you!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
Hello Barbara!
I looked your order up and show that the package was delivered on August 22, 2024. If you did not receive them, please give our customer service team a call so we can take care of you promptly!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
Hi Jemicia,
Very sorry to hear that you were disappointed with your experience. Please give our Customer Service team a call back so we can get more details and make this right with you!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
Hello,
Thank you for your feedback. We use the industry standard 24lb paper for all printed check products. If you are having perforation issues, or feel you have bad printing on your checks, please contact our Customer Service Department so we can better resolve this issue for you!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
Hello,
Thank you for feedback. We would love to talk to further about this issue! For the best pricing, we recommend placing orders with our Customer Service staff on the phone. Please give us a call as I feel we can resolve this issue for you.
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you,
Carousel Checks
Hello,
Thank you for your feedback. We use the industry standard 24lb paper for all printed check products. If you are having perforation issues, or feel you have bad printing on your checks, please contact our Customer Service Department so we can better resolve this issue for you!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
