“Nearly a year ago , non fault accident
Insurance paid for car , needed to claim excess and costs back through these people , emails not answered, receipts lost , Thomas dealing with the case ,please let me know what is going on
Poor service, the firm supplied by aviva
If you’re being paid to do a job then do it”
“Shocking service cannot get hold of anyone emails ignored my claim has been reduced as I could not get any response to an error I made so now waiting for a payout which should of happened at the start. DO NOT USE these cowboys”
“I would give 0 if possible. The case handler absolutely unreachable, unsupportive, unapproachable.. shall i go on... very quick to sign you up.. hassle you to put a claim in but thats were it stops... disgusting”
“This company is dishonest and dishonourable they lie and treat people like dirt they never answer calls never answer emails and we wonder if there is a PONSI scheme being run - who is to say the offer a third party makes is more than these devils offer the victim and pocket the rest I would not trust them and intend to report them to the the regulation authority they must be investigated as there is something very dishonest going on”
“Took two years to deal with my claim , didn’t contact an independent witness for over six months and why they did try he was no longer on the same number
Paid me out then six months later decided they had paid me too much so now want me to repay them the difference!
Legal ombudsman case going in and a complaint to any one else I can find”
“very difficult to contact.repeatedly ask for information that has already been forwarded to them.the portal is a complete waste of space.No messages ever answered and dont answer the phone.why are they used by motability insurance at all.They must be aware of their past dealings with customers.”
“Worst experience ever had with any legal firm, I was involved in an accident last year and they represented me in the insurance claim. Came back with a very bad settlement claim which was unacceptable and even refused to negotiate on it or support me any further. I have tried to reach out to them to discuss it but seems it is impossible to get hold of them. They cannot be trusted and should not be hired for any sort of claims representation”
“They are Disgusting Rude arrogant people Stay away from this rogue insurance They will commit fraud and take advantage And circumstances and use it against you When you complain they lie and then they block you”
“haha what a lot of ***** you talk you are just as bad as the poeple who work for you i given you Poof of fraud and the lying in emails but you cover that you because you wanted it to end i have every email what you and your team done you should be ashamed”
“If I could give less stars than one, I would. Carpenters are a shambles of a company. They've lied to me, and for the last 15 months I've been told nothing but lies. And that's only when they decide to actually answer the phone. I've been on hold for up to 40 minutes each time I've called. And although my claim was settled last year. I'm still waiting for them to let me know what to do next.
Incompetent, untrustworthy, lying sacks of s**t.”
“Absolutely despicable company. Had accident back in July. Ended up with a claim handler called Ben King. Get an email every few months asking for information I have already submitted 3 times. No updates, no contact, despite emailing several times a week over last few months still no replies or updates.
I'll now look at taking this further and look in to a governing body or ombudsman to start a complaints procedure. If you have an accident and your insurance company instructs Carpenters Group then refuse, you will not get updates, no one will call you, you will be on the phone for hours and never speak to anyone you need to. Absolutely joke of a firm, as of today still waiting for an update, no further forward then I was on December 12. Choose any other firm then these. I'll leave a similar review on Trust Pilot to warn more people of this firm and its employees. All this does is add stress to an already stressful experience.”
“I’ve never come across a more incompetent firm of solicitors, I won’t go into detail the comments on here tell you all you need to know but I’ve been waiting 3 years 7 months for a non fault injury claim payment,not even had an offer also on the 4th appointed solicitor.
Avoid at all costs!!”
“Once they have your accident claim registered, you cease to exist! emails remain unanswered, 'phone calls are met with 'hold', if they get answered at all, their complaints option may elicit a response but don't expect anything to change as a result. Protracted delays on processing claims, even after acceptance of third party responsibility. Read staff reviews of their expeiences of the company which explain a lot about why this happens.”
“I have been emailing and calling carpenters, since last year and no one has got back in touch with me. I keep getting automated message sent to me nearly everyday. About my medical report which I have sent all relevant information on their portal for. They don't answer the phone or reply to your emails. My caseworker who is assigned to me hasn't replied even though I've left so many messages.”
“This company is awful, they are extremely inadequate at their job. My solicitor has been extremely unsupportive throughout trying to finish the job with a lack of care of the outcome. I would love to name and shame however with the small amout of respect I have for this company , I refrain.”
“I've been trying to get hold of someone at the carpenters solicitors and all I get is a automated message
Plus the solicitor that was handling my case has left and yet again I've been appointed another one which I only found out by myself
This practice of these solicitors is totally unacceptable, and it's no wonder that they have a very bad review on trust pilot, anyone who thinks of going with them keep well clear”
“Unfortunately I am still with this joke of a company, I wish I would of looked at there awful reviews before I wasted a whole year with them.
They won't answer the phone or emails, my solicitor left and no one tells you.”
“Shocking on how mad they are would never recommend they shit company
Wont answer the phone dont reply to messages on the portal
You email them an dont get a reply I will be contacting legal ombudsman to make a complaint”
“Absolutely horrendous experience. Can't belive they are authorised to work in the UK. Must be reported to SRA. This practice should close down. They don't respond emails, phones and above all lie that they left msg on VM when it was deactivated. Never trust these.”
