Carphone Warehouse Reviews

Name: Carphone Warehouse
Address: The Carphone Warehouse, PO Box 375, Southampton
Rating: 1.57

1.6 Rating 1,633 Reviews

13 %

of reviewers recommend Carphone Warehouse

1.6

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Carphone Warehouse:

The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services.

Visit Website

Phone:

0870 111 6565

Location:

The Carphone Warehouse, PO Box 375
Southampton
SO30 2PU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO after sale customer service My iPhone 4S broke 1 week before warranty they dragged their heels. Apple technician confirms it's a manufacturing fault. Got nowhere with on-line customer service so mailed a letter to their head office in Southampton, with copy of my invoice and Apple fault report also quoting Sale of Goods Act 1979 just in case. It's been 3 weeks haven't heard anything back, getting my lawyer involved now as this is just disgusting service. I will never buy from them again!”

Helpful Report

Posted 11 years ago

“Carphone warehouse insurance is useless, wish i had insurance from the network. I remember Orange Insurance being amazing back in the day.”

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Posted 11 years ago

“Carphone warehouse offer the best deals and always have stock unlike 02.”

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Posted 11 years ago

“Decent customer service job at Carphone Warehouse.”

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Posted 11 years ago

“Decent customer service job at Carphone Warehouse.”

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Posted 11 years ago

“Experiencing the worst customer service ever in carphone warehouse furious”

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Posted 11 years ago

“Not happy with the customer service at Carphone Warehouse.”

Helpful Report

Posted 11 years ago

“Experiencing the worst customer service ever in carphone warehouse furious”

Helpful Report

Posted 11 years ago

“Not happy with the customer service at Carphone Warehouse.”

Helpful Report

Posted 11 years ago

“Carphone warehouse's customer service needs major improvement.”

Helpful Report

Posted 11 years ago

“Carphone warehouse's customer service needs major improvement.”

Helpful Report

Posted 11 years ago

“Carphone Warehouse, you have the worst customer service ever.”

Helpful Report

Posted 11 years ago

“Carphone Warehouse, you have the worst customer service ever.”

Helpful Report

Posted 11 years ago

Carphone Warehouse is rated 1.6 based on 1,633 reviews