Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing turned up”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the trouble with the delivery! I've checked on the tracking and it seems like it was delivered. I'll drop you a note to discuss further details. Please let us know if there's anything else! Kind regards, Conor

Posted 3 years ago

“The set of mugs arrived broken.”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the damage to the mugs! We can certainly arrange for a replacement to be sent. I'll drop you a message to discuss further details. If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“Ordered products for Christmas on the 12th December and they did not arrive in time. I emailed several times and got back the same stock excuse. I live in the north so it should’ve reached me within 5 working days. They did eventually give a refund after numerous emails. Would not recommend, one of the worst companies it have had the displeasure of using.”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the trouble with the delivery! There was an issue with our courier and I believe this had caused some delays. I can certainly drop you a message to discuss further details! If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“Hi I am unable to review any of the items as I have still not received them, they were ordered on 16th December and I paid for express delivery guaranteed within 2-3 working days. I've checked the tracking information on fed ex and to my amazement the package has gone from Dublin to Stansted then back to Dublin and back to Stansted again!!!! The package only had to come 1 hour down the motorway to Newry from Dublin! It has been a hugely disappointing process as it was meant to be a Christmas present for my brother I would like a full refund on the products and for the extra money paid for express delivery Regards Ryan Lynch”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the trouble with the delivery! I'll drop you a message to see how further we can assist with your order! If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“As I have not yet received them I can't review. Very disappointed I hadn't them for Christmas as they were presents.”

Helpful Report

Posted 3 years ago

Hey there Valerie, We're sorry for the trouble with the delivery! I've checked and believe it has been delivered. I'd be happy to drop you a note with further information. If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“I am still waiting. The post office never delivered the gift . They never called the phone number on the gift .I asked you for a post office code so I could claim the parcel but you never even answered me. I have actually visited the island at this stage,and purchased the crisps at the airport, I have delivered them and your parcel still hasn’t arrived. It will be sent back to you since I have no way to claim it. Can you please refund me and we will forget that this disaster ever happened. I feel like going on Facebook to see if it has happened to other people. Brendan”

Helpful Report

Posted 3 years ago

Hey there Brendan, We're sorry for the trouble with the delivery! I've tried tracking the order and it seems like it has been delivered. I can certainly drop you a note with further details. If there's anything else, please do let us know. Kind regards, Conor

Posted 3 years ago

“Very negative, they write over 69 euros free delivery, then I buy for 80 € and the result is 27€ of delivery fee. I ask them back: no way. Never more. Customer defrauded customer lost for ever. Be careful. Molta attenzione ⚠️ con questa ditta.”

Helpful Report

Posted 3 years ago

Hey there Luca, We're sorry for the confusion! Unfortunately, our courier doesn't offer standard shipping to Italy. I can certainly drop you a message to discuss options, if you would like. If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“Order never received”

Helpful Report

Posted 3 years ago

Hey there, I'm sorry for the delay in the shipping! I've checked with your order and it seems like it was delivered! I can drop you a message with more information! If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“Horrendous service never received order”

Helpful Report

Posted 3 years ago

Hey there Eileen, We're sorry for the difficulty with the order! I see you've been in touch with our customer service team. I can drop you a message to clarify further! If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“Ordered over three weeks ago and still hasn't shipped, contacted customer services with no response. Terrible service.”

Helpful Report

Posted 3 years ago

Hey there, We're sorry about the trouble with the order! From our records, it was shipped out pretty quickly and delivered. I can drop you a message for further information! Kind regards, Conor

Posted 3 years ago

“I had the worst service here and with an post. I ordered a gift which I was told would arrive in 3-5 working days which was perfect as I ordered as a Christmas gift. Christmas Eve Eve came and still no update on where it was, I messaged them and was told to track it but an post weren’t scanning updates so I had no way of tracking it not even through an email. I messaged again on Christmas Eve and didn’t get a reply for 4 days telling me what I had heard and not answering my questions. I eventually received this parcel on 8th Jan 2022 - 22 days after buying it!!! (Not 3-5 working days) and considering I live in the country!?? Will not be buying again.”

Helpful Report

Posted 3 years ago

Hey there Justine, We're sorry for the trouble with the delivery! Unfortunately, our couriers had experienced delays, which led to packages taking a while to be delivered. I can message you with further information. Kind regards, Conor

Posted 3 years ago

“I've waited almost a month to receive my order when it was suppose to arrive within 10 days. Ok it was Christmas period but I ordered it more than 10 days before Christmas and received it 20 days after! Inacceptable! I had nothing to put under my Christmas tree!”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the delay in delivery! Unfortunately, many of our couriers experienced delays during December, not just at Christmas. I can drop you a message for further information. Kind regards, Conor

Posted 3 years ago

“bonjour, comme déjà expliquer sur votre site, la commande recue ne correspond pas a la mienne. (je vous envoi les photos) comme j'ai l'habitude de travailler avec vous en particulier Dara BuiLear , et que j'avais un avoir auprès de votre société je pensai que c"était un cadeau ....... Comment faire pour recevoir ma commande qui à été débité depuis bien longtemps cordialement”

Helpful Report

Posted 3 years ago

“Very disappointed. Ordered items some were out of stock and the items received were faulty. Didn't get any notification to advise and had to chase to get a refund!”

Helpful Report

Posted 3 years ago

Hey there Nicki, We're sorry for the stock issues! Unfortunately, we had some supply issues during Christmas. I can drop you a message for further information. Kind regards, Conor

Posted 3 years ago

“Never again! So, so slow. Got a small refund without any reason. No invoice to state what was sent. As it was a gift I should not have to ask the recipient if everything arrived. Asked several times when the items would be shipped and was just ignored.”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the trouble with the delay in getting your order shipped out! We had faced an unexpectedly high number of orders at the time. I can certainly drop you a message for further information. Kind regards, Conor

Posted 3 years ago

“I ordered on November 30 to be sure to receive Christmas. By December 22, I had not received anything. Following my many complaints, they tell me they are sending it to me by express. It's January 7th and I just received my order. The definition of "express" needs to be reviewed. Hyper disappointed. I will recommend more. Exhausting chasing after a command that doesn't arrive.”

Helpful Report

Posted 3 years ago

Hey there Vicky, We're sorry for the delay with the shipping! We've seen some couriers have difficulty with customs, particularly through December. I'll drop you a message with further information. Kind regards, Conor

Posted 3 years ago

“Was very disappointed in the t-shirt I ordered. From the get go it was baggy/shapeless and after the first wash it was unwearable. Has now been relegated to a night shirt. So disappointing.”

Helpful Report

Posted 3 years ago

Hey there Teresa, We're sorry you were disappointed in your product! I can drop you a message to discuss a solution to the issue! Kind regards, Conor

Posted 3 years ago

“Never got the parcel I bought or any tracking number”

Helpful Report

Posted 3 years ago

Hey there Carolina, We're sorry for the delay in the delivery! I can see that the order has arrived by now. I can drop you a message to help you further. Kind regards, Conor

Posted 3 years ago

“Service was a disgrace. Ordered online for click and collect in store, because they say the order will be ready in two days. After two weeks still no news on my order. Had to go in the shop, once there I found out that the order had been ready for days, they just didn't notified me”

Helpful Report

Posted 3 years ago

Hey there Raffaella, We're sorry for the trouble with the click and collect order. We normally send an email to notify you, but I'm unsure what had happened. We strive to make sure everything runs smoothly, but unfortunately this time we let you down. If there's anything we can do, please do let us know. Kind regards, Conor

Posted 3 years ago

“Very poor service. I had to ring 4 times for the order to be sent. The engraved message was wrong after explaining 4 times of what it should be. I paid the price for 2 whiskey glasses,I received pint glasses with no money refund”

Helpful Report

Posted 3 years ago

Hey there Sarah, We're sorry for the trouble with the order! We experienced difficulty with our engraving. I can certainly drop you a message for further information. Kind regards, Conor

Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews