Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,372 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 12th November 2024

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and good delivery to Germany. Thank you.”

Helpful Report

Posted 1 year ago

“I always buy my boyfriend something from Ireland to remind him of his home. I love to support Irish artisans. Carroll’s is world-class in that department. I can order with confidence and security. Go raibh maith agat!”

Helpful Report

Posted 1 year ago

“The hamper itself was great and arrived in Australia so quickly, only took 2 weeks maximum and in December as well! The only issue I have is that I paid for the gift card and the message and all that was in the box was a “Merry Christmas” card that had the message written out on it like it was an invoice order sheet, price and style of card written on the card with the personalised message, that part was a bit of a let down to be honest.”

Helpful Report

Posted 1 year ago

“We are still waiting for our order to arrive. The tracking number doesn’t work and it was supposed to arrive in 2 days - 20 days later…..”

Helpful Report

Posted 1 year ago

Hi Breda, I am sorry to hear this. I can see we responded to your email on 3rd January. A member of our team will be in contact soon to help resolve this for you. Kind regards, Customer care.

Posted 1 year ago

“The gifts that I ordered arrived in excellent condition and they were very well packaged.”

Helpful Report

Posted 1 year ago

“I am very happy!”

Helpful Report

Posted 1 year ago

“The product looked bigger on the photo but arrived small. The teabags wasn't packed correctly in the three small tins. Looks like they been shoved in and doesn't look like no care was taken in the product. To add on to the teabags the flavour not strong I wasn't expecting a after taste. Delivery took over two weeks but this was down to postal strike but that didn't bother me.”

Helpful Report

Posted 1 year ago

“Excellent gift which was well received. Met the needs of the recipients.”

Helpful Report

Posted 1 year ago

“Excellent service, speedy delivery and great quality.”

Helpful Report

Posted 1 year ago

“I was excited to place an order for a birthday gift only to have it not arrive and for customer service to not respond (even with a claim that the ticket would be responded to in 24 hours). I even reached out to them via Instagram but again could see my messages were read but no reply. I messaged them first on Dec. 20th and got a reply on Dec 27th. Needless to say, I don't have a special gift to give to my friend and the replies that came after though courteous and apologetic, were little consolation.”

Helpful Report

Posted 1 year ago

Hi Jenee, I am sorry about the delay to replying to your email. Our team are working very hard to try and reply as quick and efficient to all customers but have a high volume of emails during the Christmas period which has meant an unfortunate longer response time. I am truly sorry about this. I can see a refund has been processed for you on 29th December. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“I have not received my package yet! I received an email on December 8 that said my order was on the way, but it hasn't arrived yet. I placed the order on December 4 to guarantee Christmas delivery and am so disappointed that nothing has been delivered 🙁”

Helpful Report

Posted 1 year ago

Hi Cynthia, I am so sorry to hear this. Unfortunately, these postal delays are out of our control. I can see the tracking shows it has been delivered 3rd January. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“Excellent service to friends in USA”

Helpful Report

Posted 1 year ago

“Unfortunately, this did not arrive in time for Christmas, even tho I ordered it well in advance, so unlikely to shop there again.”

Helpful Report

Posted 1 year ago

Hi Debbie, I am so sorry to hear this. Unfortunately we were experiencing delays with orders being shipped with Royal Mail due to the ongoing strikes. Unfortunately, these postal delays are out of our control. I can see the tracking shows it has been delivered 7th January. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“Lovely baubles well packaged and arrived on time as promised. Will definitely order again.”

Helpful Report

Posted 1 year ago

“super glasses, quick delivery, very good product and service”

Helpful Report

Posted 1 year ago

“Glady we can order in Ireland by Carrolls, because in NL we don't have a great store like this.. :-)”

Carrolls Irish Gifts 5 star review on 30th December 2022

Helpful Report

Posted 1 year ago

“Excellent service ordered in London and delivered in Carlow.. Delivered on time and with care. Made my father's Christmas, bought tears to his 82 old eyes. Thank you. Will be using your service again.”

Helpful Report

Posted 1 year ago

“The sweater I ordered for a Christmas gift was delivered faster than expected and my husband has worn it every day since. It's truly lovely. The weave is looser than other sweaters of this type we have, but that has turned out to be a good thing. I often overheat in my 70-year-old cardigan.”

Helpful Report

Posted 1 year ago

“We love going into the store when we are in Dublin. We had a hiccup with delivery but everything got here and Carrolls did their best to help out.”

Helpful Report

Posted 1 year ago

“Fast and efficient service and products are good quality”

Helpful Report

Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,372 reviews