Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,457 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Well, my name is Darren and I ordered this for Muffy , a new client of mine and it seems like the package still hasn't left Dublin so im not very happy at all.”

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Posted 2 years ago

Hi there, I am sorry to hear this. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 2 years ago

“Je n'ai toujours pas reçu ma commande”

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Posted 2 years ago

Hi there, I am sorry to hear that your order has not arrived. A member of our team will be in touch soon. Kind regards, Customer care.

Posted 2 years ago

“Perfect fit for my partner, and very speedy delivery in time for Xmas!”

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Posted 2 years ago

“My friend received her gifts and really enjoyed them. Go raibh maith agat 💚☘️🇮🇪”

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Posted 2 years ago

“Excellent quality, fast delivery. Great price.”

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Posted 2 years ago

“Apart from a delay in acknowledgement of the order (possibly due to Christmas time or the fact I paid by PayPal), the order was swift, packaged nice and safely and would recommend.”

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Posted 2 years ago

“Delivery was next day. Excellent website with unusual bits. Will definitely order again”

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Posted 2 years ago

“The items are always of great quality and have been happy with all of them!”

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Posted 2 years ago

“Absolutely brilliant and worth every penny.i bought for mu 15yr old grandson,who loved it.”

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Posted 2 years ago

“Never received the order as it got lost ..reordered it but then it was no longer available!!”

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Posted 2 years ago

Hi there, I am sorry to hear this. I can see a refund has been processed for your order. Apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“The gift was exactly as described on the site. Fast and secure delivery over Christmas with great comms. Thanks again!”

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Posted 2 years ago

“Purchased an aran type sweater as part of husbands xmas present. I knit, but didn't have time to make one myself!! Very impressed with the quality and style of the sweater, sizing is also fine. Very pleased and would certainly consider purchasing again in the future.”

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Posted 2 years ago

“Bought a Christmas Hamper as a gift for delivery to London. Delivery was ahead of the promised time and the recipients were bowled over by the hamper contents. 10/10 all around for both the product and service!”

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Posted 2 years ago

“I am writing from the United States, and I could not be more satisfied with the entire process. The order was packaged extremely well, it was shipped quickly, and communication was handled very well. I will continue to order without a doubt.”

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Posted 2 years ago

“Lovely gift for any occasion. Had no issues with it and the delivery was faster than expected.”

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Posted 2 years ago

“Usually excellent”

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Posted 2 years ago

“I brought the gift for my husband and its apsulty beautiful I'm very pleased with my item thanks again carrolls Irish gifts”

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Posted 2 years ago

“Ordered 6 packages and charged extra for gift cards that didn’t arrive. The gift owners had no idea who it’s from and I’m stilling on a refund response for weeks now. Will not buy again”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear this. I can see on our system a refund has been processed for the missing gift cards. Sincerest apologies for the inconvenience. Kind regards, Customer care.

Posted 2 years ago

“I placed 2 orders for Christmas presents before the Xmas post deadlines. One of the par les arrived on 21/12 but the other one is still with An Post in Dublin since 30/12. Very bad and disappointing service! I called your customer service office and I tried to speak to a staff member, very difficult to understand her, useless service! Waste of an international call! Also your website is really really poorrrrrrrr. Very limited products compared to your shops in Dublin. I won’t be shopping with you again. Very disappointed!!!!!”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear that you are unhappy with the service. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 2 years ago

“My order never arrived. I received no information regarding this so i assumed it was delayed. Hopefully you will act in this information immediately please.”

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Posted 2 years ago

Hi Caroline, I can see on our system that you chose click and collect for your order and not delivery. A member of our team will be in contact soon to help rectify the situation. Kind regards, Customer care.

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,457 reviews