Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few days ago I noticed there is a big scratch at the back of my jade pendant. I also found a huge scratch in one of the two tumblestones I bought. My understanding is that the jade stone is very hard and if it has a scratch is not a real jade. I am very dissapointed”

Helpful Report

Posted 2 years ago

Hi Maria, Thanks for reaching out. Sorry to hear your items have some scratches on them. We would like to fix this for you, but before we do can we can we clarify "jade". Jade comes in a large range of quality versions - these are costume jewellery pieces on the lower end of that scale. No version of jade cannot be scratched. Something like a hard stone "pure jade" you are describing that would be difficult to scratch would be far more expensive then diamond and would cost thousands of dollars per gram. With that knowledge would you like us to replace or refund the damaged items at this point? I will drop you a private message you can reply to, to advise how you would like us to proceed. Many thanks, Dara

Posted 2 years ago

“I ordered 2 boys Rugby shirts on 26th Jan for delivery in the UK. An email from you dated 28th January 2023 stated that the order was on its way and gave the Fedex tracking #393968523825. Tracking on 8th February showed that the order had not left Dublin. I contacted on-line support and was informed me that the order had been lost in your warehouse. An offer to renew the order for delivery in 2-3 days was accepted but as it had not been delivered by 14th Feb and I had not been given a new tracking number I cancelled the order and asked for a refund. This was received on 17th Feb”

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Posted 2 years ago

Hi Stephen, Sorry you had a poor experience here. I know it should not have affected our service level, but we were moving our warehouse and web dispatch location during that time period. We dropped the ball on this one for you, as a result and I apologise for that. Glad you got sorted with your refund. Regards, Dara

Posted 2 years ago

“Overall the experience was terrible, long story short don't expect express delivery if you pay for it. The gift card/note wasn't included so the person it was intended for hadn't a clue who it was from. Not all items you see in the picture is included in the hamper(which isn't a hamper but a box) I dealt with 2 women in customer service, one was lovely and very helpful the other I found quite cheeky. Overall I would never put myself through that stress again. Very disappointed in the whole experience.”

Helpful Report

Posted 2 years ago

Hi Carol, I am sorry to hear that you are unhappy with your experience. I can see you have been refunded. We are working on being better at our logistics front, especially in issues like these and will make sure to improve in this area. If there's anything else we can do to help, please let us know. My sincere apologies for the overall inconvenience caused throughout.

Posted 2 years ago

“I have ordered a number of items from Carrolls in December, anly 2 parcels arrived out of 4 i ordered, and that was only because i emailed Carrolls a number of time. 2 parcels still have not arrived, no way to run a business. im very disapointed”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to here this. If you would like to get in contact with us via a support ticket we can sort this out for you. Kindest regards, Customer Care

Posted 2 years ago

“My order never arrived”

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Posted 2 years ago

“I love Irish items that I discovered in Dublin shops. But I will not order again on the website and for sure not recommend Carrolls Irish Gifts to anyone. Never saw that before... I received half of what I ordered and what I received was piled up in bad packaging and not protected enough for international shipping. I have been refunded but I am very disappointed by this bad experience.”

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Posted 2 years ago

Hi there, We are very sorry about this. We have taken your feedback on board and will be working to make changes in our packaging. Kindest regards, Customer care.

Posted 2 years ago

“After ordering the hamper there was a delay with dispatch. So much so that I had to email customer care. Apologies for the delay but it finally left Carrolls. An Post was tasked with postage, but it never arrived at its destination in the US, and An Post track and trace has now updated it with a return to sender. I have no idea where it is right now, and overall it has been a disaster for something that should be so simple.”

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Posted 2 years ago

Hi there, We are very sorry about this. I will pass this feedback on to our team. Kindest regards, Customer Care

Posted 2 years ago

“I bought a few items from you while in Ireland, so I felt comfortable ordering a few items online that my son really liked. He liked the slipper socks and wanted some for a couple of friends. I ordered a throw while I was at it because I liked the color. There were no size specifications on the description for the throw, it just said "throw." I got my items a few weeks later. The items for my son were fine, delivery was fine, but the "throw" is 31" x 22.5". Not my idea of a "throw." I don't know what I'm supposed to do with it. It's not big enough to be a baby blanket, it's the wrong shape for a scarf, and it's not big enough to be a shawl. Very strange item. Again, no size specifications on the site. The thing that got me to give you only one star, though, was I wrote a review complaining about the throw and you never posted it! You are weeding out bad reviews so your ratings stay high! I wrote another review, so we'll see if you let that one post. Very dishonest.”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear this. If you would like to send us a support ticket via our website we can set up a free turn for you as soon as possible. Kindest regards, Shannon

Posted 2 years ago

“Very disappointing service. This order was placed on 13/12/22 and it only arrived on 11/1/23. It was for a Christmas present. Imagine giving a present to someone on 12/1/23? Not good at all. I phoned your office and tried to speak to one of your assistants. She kept me on the phone for almost 10min/international call, but she was of no help, very difficult to understand her!! I have to say your website should be updated, very little variety in clothing, souvenirs, etc. It is far below standards compared to your shops in Dublin City centre. You could offer a lot more products online! A disappointing experience!”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear this. We have passed this feedback onto the relevant departments. Kindest regards, Customer Care

Posted 2 years ago

“My item never arrived. I tried to have it re-sent. It still hasn't arrived. I started this order on Dec. 14 and today is Jan. 13. The person I communicated with seemed very helpful, but ultimately the gift was never received and I did not receive a shipping/delivery confirmation. I had to contact them twice now.”

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Posted 2 years ago

“ordered and paid for three items for click and collect. i had to follow up myself with the store as my last bit of communication was an order confirmation that it was on its way to the store. i went in on christmas eve only to be told 2 of the 3 items were not there, and there was a lot of confusion, as this was never communicated with me prior to going in to collect it on an extremely busy day. i was not offered anything but was told i’ll receive a refund. only today have i received an email stating a refund is on its way.”

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Posted 2 years ago

Hi there, We are very sorry about this. We have passed this feed back on to our dispatch team. Kindest regards, Customer care

Posted 2 years ago

“I ordered 8 items and paid for shipping guaranteed to deliver before Christmas. Only one item arrived. Multiple msgs to support were ignored until after Christmas when I was finally told that the other 7 items were already out of stock when I ordered them and the order could never have been fulfilled. When the single item was shipped the notice said it would not deliver until after Christmas so I went out and bought a duplicate. You then refused to refund the shipping charges even though I now have an unused item at home due to your errors. Pathetic service overall”

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Posted 2 years ago

“I am still waiting to receive the order I placed with you on 21/12/2022..please can you advise me as to the next step??”

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Posted 2 years ago

“The hamper was not delivered in time for Christmas. In fact it was the new year before the delivery was made despite the order being placed in good time.”

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Posted 2 years ago

“Bought a gift online in December, it is now 10/01/2023 & I have not yet received it”

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Posted 2 years ago

“Ordered the Carroll’s Gift hamper for my brother in the UK. There was no mention of possible delays or extra changes when I was purchasing. It arrived on the 4th Jan and there were customs charges on the hamper. Which my brother on the receiving end had to pay.”

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Posted 2 years ago

“Never arrived on time Ordered on 9th of December for shipping before Christmas countless phone calls to get it reshipped as it went missing on the 23rd from fedex.”

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Posted 2 years ago

“I haven’t received my package”

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Posted 2 years ago

“Disappointed”

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Posted 2 years ago

Hi there, If you would like to contact us privately we can look into this further. Kindest regards, Customer Care

Posted 2 years ago

“Awful experience. Two orders messed up. One order still not delivered. I've asked 3 or 4 times over 3 weeks for a call from a manager and no contact received”

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Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews