Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,457 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Very good service, my orders were delivered very quickly. Was very pleased with what I'd bought. Will definitely buy more in the future.”

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Posted 2 years ago

“Very quick and helpful”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“So many choices at reasonable prices. I ordered an Aran cardigan for my son for Xmas and was delighted with the quality and colour of the cardigan. I got a large for him which was snug and maybe could have done with a size bigger so I would consider this when ordering that it seemed a bit on the small side, the colour was lovely too and very well made with good quality Aran. I live in the UK and ordered about 9 days before Xmas sadly it didn't arrive until the day after Boxing Day which was down to postal strikes with Royal Mail so it was no fault with the Carrols. Will order again and recommend it to people”

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Posted 2 years ago

“After ordering the hamper there was a delay with dispatch. So much so that I had to email customer care. Apologies for the delay but it finally left Carrolls. An Post was tasked with postage, but it never arrived at its destination in the US, and An Post track and trace has now updated it with a return to sender. I have no idea where it is right now, and overall it has been a disaster for something that should be so simple.”

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Posted 2 years ago

Hi there, We are very sorry about this. I will pass this feedback on to our team. Kindest regards, Customer Care

Posted 2 years ago

“Fast delivery and no fuss Always happy with my purchases”

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Posted 2 years ago

“I bought a few items from you while in Ireland, so I felt comfortable ordering a few items online that my son really liked. He liked the slipper socks and wanted some for a couple of friends. I ordered a throw while I was at it because I liked the color. There were no size specifications on the description for the throw, it just said "throw." I got my items a few weeks later. The items for my son were fine, delivery was fine, but the "throw" is 31" x 22.5". Not my idea of a "throw." I don't know what I'm supposed to do with it. It's not big enough to be a baby blanket, it's the wrong shape for a scarf, and it's not big enough to be a shawl. Very strange item. Again, no size specifications on the site. The thing that got me to give you only one star, though, was I wrote a review complaining about the throw and you never posted it! You are weeding out bad reviews so your ratings stay high! I wrote another review, so we'll see if you let that one post. Very dishonest.”

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Posted 2 years ago

Hi there, We are very sorry to hear this. If you would like to send us a support ticket via our website we can set up a free turn for you as soon as possible. Kindest regards, Shannon

Posted 2 years ago

“Reliable very”

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Posted 2 years ago

“Package came in perfect condition! All the goodies are great! Love their hampers! Make a great gift”

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Posted 2 years ago

“Beautiful mugs!”

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Posted 2 years ago

“Nice items selection and good quality overall.”

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Posted 2 years ago

“Very disappointing service. This order was placed on 13/12/22 and it only arrived on 11/1/23. It was for a Christmas present. Imagine giving a present to someone on 12/1/23? Not good at all. I phoned your office and tried to speak to one of your assistants. She kept me on the phone for almost 10min/international call, but she was of no help, very difficult to understand her!! I have to say your website should be updated, very little variety in clothing, souvenirs, etc. It is far below standards compared to your shops in Dublin City centre. You could offer a lot more products online! A disappointing experience!”

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Posted 2 years ago

Hi there, We are very sorry to hear this. We have passed this feedback onto the relevant departments. Kindest regards, Customer Care

Posted 2 years ago

“Always great buy things from Carrols!”

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Posted 2 years ago

“I placed an order CAR00541674 refers. I got a message from my brother in law in usa to Thank us for the gifts however the baileys cups and ornaments didn't make it in one piece. This is very disappointing.”

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Posted 2 years ago

Hi there, We are very sorry about this. We do package our items as well as we can and its always unfortunate to hear an item as arrived broken. We will be happy to send a replacement. Kindest regards, Customer Care

Posted 2 years ago

“My item never arrived. I tried to have it re-sent. It still hasn't arrived. I started this order on Dec. 14 and today is Jan. 13. The person I communicated with seemed very helpful, but ultimately the gift was never received and I did not receive a shipping/delivery confirmation. I had to contact them twice now.”

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Posted 2 years ago

“I have always wanted a merino wool sweater, and the color is wonderful. The second half of my order was well received and enjoyed. I live in small town in the center of the USA, and the shipping was spot on!”

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Posted 2 years ago

“Great gifts for my family and arrived in good time”

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Posted 2 years ago

“let down by USPS NON DELIVERY AND TRACKING STOPED, Carrolls offered to resend or refund. decided on refund until word wide postal services settle down refund entered my account in 2 days”

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Posted 2 years ago

“I received a surname Irish pin for Christmas. My 2 sons wanted on as well so I searched to find you offered them. They are identical to mine.”

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Posted 2 years ago

“Ordered online between Christmas and the New Year and item was received by post on 2nd January. Very pleased with speed of service.”

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Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,457 reviews