Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,372 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 12th November 2024

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

155

Anonymous

Anonymous // 01/01/2019

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“Delivery was next day. Excellent website with unusual bits. Will definitely order again”

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Posted 1 year ago

“The items are always of great quality and have been happy with all of them!”

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Posted 1 year ago

“Absolutely brilliant and worth every penny.i bought for mu 15yr old grandson,who loved it.”

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Posted 1 year ago

“Never received the order as it got lost ..reordered it but then it was no longer available!!”

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Posted 1 year ago

Hi there, I am sorry to hear this. I can see a refund has been processed for your order. Apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“The gift was exactly as described on the site. Fast and secure delivery over Christmas with great comms. Thanks again!”

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Posted 1 year ago

“Purchased an aran type sweater as part of husbands xmas present. I knit, but didn't have time to make one myself!! Very impressed with the quality and style of the sweater, sizing is also fine. Very pleased and would certainly consider purchasing again in the future.”

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Posted 1 year ago

“Bought a Christmas Hamper as a gift for delivery to London. Delivery was ahead of the promised time and the recipients were bowled over by the hamper contents. 10/10 all around for both the product and service!”

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Posted 1 year ago

“I am writing from the United States, and I could not be more satisfied with the entire process. The order was packaged extremely well, it was shipped quickly, and communication was handled very well. I will continue to order without a doubt.”

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Posted 1 year ago

“Lovely gift for any occasion. Had no issues with it and the delivery was faster than expected.”

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Posted 1 year ago

“Usually excellent”

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Posted 1 year ago

“I brought the gift for my husband and its apsulty beautiful I'm very pleased with my item thanks again carrolls Irish gifts”

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Posted 1 year ago

“Ordered 6 packages and charged extra for gift cards that didn’t arrive. The gift owners had no idea who it’s from and I’m stilling on a refund response for weeks now. Will not buy again”

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Posted 1 year ago

Hi there, I am sorry to hear this. I can see on our system a refund has been processed for the missing gift cards. Sincerest apologies for the inconvenience. Kind regards, Customer care.

Posted 1 year ago

“I placed 2 orders for Christmas presents before the Xmas post deadlines. One of the par les arrived on 21/12 but the other one is still with An Post in Dublin since 30/12. Very bad and disappointing service! I called your customer service office and I tried to speak to a staff member, very difficult to understand her, useless service! Waste of an international call! Also your website is really really poorrrrrrrr. Very limited products compared to your shops in Dublin. I won’t be shopping with you again. Very disappointed!!!!!”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear that you are unhappy with the service. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 1 year ago

“My order never arrived. I received no information regarding this so i assumed it was delayed. Hopefully you will act in this information immediately please.”

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Posted 1 year ago

Hi Caroline, I can see on our system that you chose click and collect for your order and not delivery. A member of our team will be in contact soon to help rectify the situation. Kind regards, Customer care.

Posted 1 year ago

“Thank you, Carrolls. The service was prompt and products packaged very well.”

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Posted 1 year ago

“The products are good quality but I am struggling with the customer service The first order, the item arrived in the wrong size. I still have not received a refund for it The second order I wasn't happy with the fit so I need to return it but noone is replying to me I now need two refunds and I don't know how to get them”

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Posted 1 year ago

Hi Louise, I am sorry to hear this. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 1 year ago

“Product was as described and absolutely lovely. The delivery was incredible less then 24 hours from placing order to its arrival”

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Posted 1 year ago

“What I ordered turned out lovely and the person I bought it for loved it as well. I will definitely recommend to family and friends.”

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Posted 1 year ago

“Perfect, great quality gifts for our wonderful friends from oz for Xmas.... They will be treasured forever, I was so impressed how quickly they were delivered. Xdee”

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Posted 1 year ago

“Non existent customer service either by phone or email.”

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Posted 1 year ago

Hi Mary, I am sorry to hear this. I can see we have been in touch with you via emails and a refund was processed for your order on 20th December. Apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,372 reviews