Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,457 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Poor service”

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Posted 2 years ago

“Although I still have yet to receive my order, I do not hold the company at fault. I ordered per shipping requirements to receive it in time, per their guidelines, but it was the holiday season. I believe that the shipping companies were at fault for my not receiving it. I am holding out hope that I will one day get my packages, but Carrolls was good enough to refund me in full, and I am very grateful for that as I had to scramble to find a replacement gift. I was only disappointed that I finally found the perfect gift and was not able to give it. I would purchase from Carrolls again but will take into consideration international shipping issues.”

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Posted 2 years ago

“Fast service, quality product”

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Posted 2 years ago

“Never arrived on time Ordered on 9th of December for shipping before Christmas countless phone calls to get it reshipped as it went missing on the 23rd from fedex.”

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Posted 2 years ago

“I haven’t received my package”

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Posted 2 years ago

“Guest loved the gift”

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Posted 2 years ago

“Disappointed”

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Posted 2 years ago

Hi there, If you would like to contact us privately we can look into this further. Kindest regards, Customer Care

Posted 2 years ago

“Great store. Everything was in order and as should be expected.”

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Posted 2 years ago

“The quality of the clothes I ordered is really great. Soft and Warm, it fits perfectly. I recommand Carrolls Irish Gifts.”

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Posted 2 years ago

“Wonderful gifts. Showed up 2 days late. However they were quality products. If on a time table add extra days to estimated delivery.”

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Posted 2 years ago

“Awful experience. Two orders messed up. One order still not delivered. I've asked 3 or 4 times over 3 weeks for a call from a manager and no contact received”

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Posted 2 years ago

“Every year I buy my mom and mother-in-law at least one (sometimes more) gift basket from Carroll's Irish Gifts and they love it. They always say that the cookies, teas, and candy are always delicious and top quality. I have also bought them candles, lotions, and slippers and they loved those too. I will definitely recommend them to others!”

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Posted 2 years ago

“The worst company I have ever delt with. Ordered 4 hampers that were supposed to arrive on the 19th of December, got 1 on the 23rd and when I rang them they told me the were on the way and I would definitely get the remaining 3 as they were with the currier. Turns out the never sent them I eventually got a refund but never will I deal with Carrolls Irish Gifts again.”

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Posted 2 years ago

Hi there, We are very sorry about this. We have passed this feedback onto our dispatch team and our managers to investigate this further. Kindest regards, Customer care

Posted 2 years ago

“My gift note was not included with the order, so only after a long process of elimination did my friends contact me to ask and then say thank you”

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Posted 2 years ago

“Tout est parfait. Envoi très rapide, article conforme. Merci.”

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Posted 2 years ago

“Perfect Christmas gifts - arrived within 48hours of ordering - very impressed with the service”

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Posted 2 years ago

“Gift arrived on time for Christmas and came in beautiful presentation box. They were thrilled with the array of Irish goodies inside which provided a taste of many old favourites - and some new ones! Have used Carrolls before and will again. Thank you.”

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Posted 2 years ago

“Ordered several items before Christmas. Everything was great! Good communication, speedy delivery. Excellent!”

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Posted 2 years ago

“I received 2 out of three items wrong and when I asked for the right items to be sent out before Christmas, I was told I had to send out the wrong items first but only after the 3rd of January. Not very good service if you ask me”

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Posted 2 years ago

Hi there, We are sorry to hear this. As DPD would only start collecting new packages after the 3rd of January we could not get your replacement items out to you any sooner. If you would like to reply to us via email we would still like to amend this order for you. Kindest regards, Customer care

Posted 2 years ago

“I was really happy to happen upon this shop online and even happier that they shipped overseas. The website provided ample information and pictures to make ordering straightforward. The checkout process was easy and all items were received quickly. I would purchase from here again in a heartbeat.”

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Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,457 reviews