Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,535 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Guinness glass with engraving. Emailed 7days later to tell me It was no longer in stock and could an alternative glass be given. I agreed and waited another 6 days for delivery. When it arrived, there was nothing engraved on it. Really disappointed as it was to be a gift for Christmas.”

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Posted 3 years ago

“Product was too small, phoned on multiple occasions and still no call back to organise an exchange”

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Posted 3 years ago

“Box was received damaged. Luckily nothing that was ordered was fragile.”

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Posted 3 years ago

“I’m really disappointed. I never received my order and the tracking number does not work. I'd like to get a refund or a new mug”

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Posted 3 years ago

“Easy to order and good product the only downside was it took over a month to be delivered and not the 7_10 working days has stated”

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Posted 3 years ago

“good product but very slow shipping. more than a month ....”

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Posted 3 years ago

“One item was missing . I had to contact them. As it was a Christmas gift it would have been nice to know that it was out of stock. I was charged and am waiting to see about a refund”

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Posted 3 years ago

“I ordered the Christmas Yuletide Cracker on November 26th and as yet (Dec 23) I have not received it. I had intended to give it as a gift but I now have to go to plan B and find a replacement gift. I know this is coming from Ireland but, given the time of year and factor in the inadequate Irish and US postal system, I would have thought orders either shipped with a different more efficient carrier or a system would be in place to handle the uptick in orders. On top of this - there are little to no updates on the tracking system. The last update was on Dec 17, prior to that Dec 5. https://www.anpost.com/Post-Parcels/Track/History?item=LX302409175IE Don't mean to come across as a disgruntled customer - it's only a box of chocolates after all - but I am disappointed that I won't be giving this Christmas gift for Christmas.”

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Posted 3 years ago

“I was very excited to place my order with Carrolls Irish Gifts. Their products were unique and traditional. I placed my order at the very beginning of December. Unfortunately, My package has still not arrived and Christmas is now 2 days away. I am disappointed with their lack of response to my inquiry on why it is taking so long, their website says they deliver to the US in 5-7 business days.”

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Posted 3 years ago

“Hi I have ordered a couple of xmas presents for my family the problem is two days before Xmas eve and there still not here.I ordered three weeks ago.”

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Posted 3 years ago

“I still haven’t received my order! It shipped November 30th and it seems to still be in France. I need it in Canada (delivered) for Christmas Day. Please advise!”

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Posted 3 years ago

“Shipping/delivery has been close to a month waiting and I’m STILL WAITING FOR A DELIVERY DATE!!! Not planning to use your company again—sorry!”

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Posted 3 years ago

“Very poor sevice. Package was very late arriving. You failed to print my full postal address on the label. Birthday gift had to be given a week late.”

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Posted 3 years ago

“Very disappointed that couldn't choose the option for gift-wrapping or send a message with the gift. In the end, it was just plainly delivered as a normal purchase.”

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Posted 3 years ago

“First time purchasing from Carrolls and very disappointed with the quality of the product”

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Posted 3 years ago

“Asked twice by email for a Vat receipt, was told they don't give them - which is actually against the law, as they CHARGE Vat.”

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Posted 3 years ago

“Items came broken due to poor packaging, however when I contacted the company and they were VERY accomodating and helpful. I would order from your company again if packaging on the chocolate bombs are better packaged,No packing on the inside of the box so all 3 bombs were free to roll and bang against each other as well as nothing being wrapped in bubble wrap .The order was being shipped all the way to the USA. I could not open the other items to see if they were damaged and still give them as a gift”

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Posted 3 years ago

“I wish I had realized before I ordered that the shipment would be from Ireland. Since the purchase price was shown in U.S. Dollars, I got the impression that the gift basket would be assembled and shipped within the United States. Fingers crossed that the gift will arrive before Christmas. Since it still isn't here, I don't can't yet report how it was delivered and how long it took.”

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Posted 3 years ago

“Hasn’t arrived yet, dispatch was so long too”

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Posted 3 years ago

“Hard to review something that I have not received yet”

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Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,535 reviews