Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dark blue instead black missleading picture ( too dark) item .. long wait for reply. not helpful for first time customer.”

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Posted 1 year ago

“Service was excellent, however the product was poor, I have returned it and awaiting a credit.”

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Posted 1 year ago

“3 gift boxes ordered. One box damaged, full of dust and ribbon broken. One box has water/liquid damage, dust and ribbon not on the box. One in good condition. (Not perfect) I won't be ordering from Carroll's again. Very disappointed and not gifts I want to hand to loved ones.”

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Posted 1 year ago

“The whole experience was a disaster! I ordered the Swarovski tree of life pendant. First package went MIA, even though the tracking number said they attempted to deliver at 6:20am... which never happened. 2nd package arrived.. altogether 22days later... In a huge box which could fit a pair of trainers! Not very environmental.. and still the little jewellery box was damaged... Worse of all was the disappointment when I saw the item! You can barely see the crystals.. overall experience.. dreadful”

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Posted 1 year ago

“Sorry can't write a review until I've received my order”

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Posted 1 year ago

“Order didn’t arrive”

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Posted 1 year ago

Thank you for your feedback about Carrolls Irish Gifts. We’re sorry that your order didn't arrive on time and apologize for any inconvenience this may have caused. We really appreciate your taking the time to let us know about your experience. Your feedback is invaluable to us. Thank you again for your feedback.

Posted 1 year ago

“Honestly? I ordered 20 packages of oatmeal biscuit’s more than have of them were bland. Truly a disappointment for the amount of money I paid. Actually I should ask for a refund.”

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Posted 1 year ago

Thank you so much for your feedback, Alejandra. We appreciate you taking the time to let us know about your experience with Carrolls Irish Gifts. We are sorry that you were disappointed with your order of oatmeal biscuits. Thank you for your honest comments.

Posted 1 year ago

“I was completely unsatisfied with the glass The sticker was stuck on at an angle not in the centre and was peeling I sent an email to return it and got no responce ! I coukdnt give this as a gift It looked awful and cheap”

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Posted 1 year ago

Hi Michelle, I am so sorry to hear that. We did not receive any email from you on our end. We will have a new replacement glass shipped or you as soon as possible. Sincerest apologies for the inconvenience. Kind regards, Customer Care.

Posted 1 year ago

“Purchased 2 soccer balls for €18.00 each, as described on the site. But instead the description was wrong and I received 2 small hand sized soft balls. And when I rang I wasn’t offered the right items in which I had paid for, just said they would rectify the site. What a waste of money.”

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Posted 1 year ago

Thank you for taking the time to review Carrolls Irish Gifts. We are sorry to hear that you were not provided with the right items despite it being described on our site. We take feedback like this seriously and would love to make things right. Can you please let us know how we can best rectify this for you?

Posted 1 year ago

“Products were not as they seemed on the website”

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Posted 1 year ago

Thank you, Seamus, for taking the time to review Carrolls Irish Gifts. We really appreciate your feedback. We apologize that the products were not as they seemed on the website. How can we make things better for you?

Posted 1 year ago

“i ordered chocolate for a gift… specifically asked for ice to be add to packing- only like 104 in texas and hot everywhere else . so never got to give that gift and the chocolate was melted all over. maybe chocolate is good.. don’t know.”

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Posted 1 year ago

Thank you so much for your feedback about Carroll's Irish Gifts! We really appreciate it. I'm sorry to hear that you didn't get to give the gift you intended to. Unfortunately we cannot add ice to our packages. But we genuinely apologize for that.

Posted 1 year ago

“I am very disappointed with my experience with Carrolls. After traveling to Ireland and enjoying your store I wanted to get some additional items once home. My first order went well. My next order led to a disappointing chain of back and forth. 1- ordered 2 sweatshirts and a toddler shirt- the toddler shirt was not in stock, got one sweatshirt that I ordered and another that I didn’t order. I wanted to send back the one I didn’t order but the shipping office told me that I’d have to pay $12 to send even though you sent labels… not worth it. So I just kept the one I didn’t even want. 2- Ordered the sweatshirt that I DID want and got the exact same sweatshirt that I DID NOT want again !!!!!!!! I did not contact the store because I’m afraid it would just happen all over again! Now I have 3 sweatshirts, 2 of which I did not want. Something is going wrong in your delivery department. Too bad because I really like your products!”

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Posted 1 year ago

Hi Mary, We are very sorry about this and thank you for bring this problem to our attention. It is a glitch on our system. We have passed this feedback on to your web team. I can see from pervious tickets we gave sent you a FedEx return label. This label is paid for by us and would not require extra payment if it is brought to a FedEx drop off center. If you would like to get back in touch with us we would be more than happy to set up a new return for all of your hoodies. Kindest regards, Customer care

Posted 1 year ago

“Bought a mug as a gift for a friend. Received emails saying on it's way, at Preston post office, addressed wrongly, found it, on it's way and 3 week later it has still not arrived!!! I could have swum to Dublin and back quicker. What is going on???”

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Posted 1 year ago

Hi Patrick, We are very sorry to hear this. One of our team members have sent you an email. Kindest regards, Customer Care

Posted 1 year ago

“My purchase has already ripped”

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Posted 1 year ago

Hi there, I am sorry to hear this. A member of our team will be in contact shortly. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 1 year ago

“no happy with what i bought it come from ireland i thought i was buying irish glasses that was made in ireland buy irish hands when i open it i read made in france made in france come on. you could have sent me email and said o by the way these glasses are made in france i would not have bought them ade in france come on people i guess some people just care about the money when we had our own compony we did the right thing that's not going to happen here is it? ya that's what i thought not going to happen good bye have a great life”

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Posted 1 year ago

Hi Stephen, I am sorry to hear that you are unhappy with your purchase. I will pass your feedback onto our purchasing department. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 1 year ago

“I still haven't received my order yet. Order number USA00421021”

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Posted 2 years ago

Hi there, We are very sorry to hear this and we will be investigating this further. One of our team member will be in touch with you about your order. Kindest regards, Customer care

Posted 2 years ago

“Unfortunately we didn't receive our gift Courier said it was delivered but we didn't get it We have never had any problems with deliveries before, very disappointed”

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Posted 2 years ago

Hi there, We are very sorry about this. I can see that you sent us a support ticket on our website on 13/3/23 to which we responded. Please respond to our email to you and we will be happy to help. Kindest regards, Customer care

Posted 2 years ago

“Crisps all out of date”

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Posted 2 years ago

Hi there, We are very sorry about this. If you would like to contact us privately we can arrange for a replacement to be sent to you. Kindest regards, Customer care

Posted 2 years ago

“The contents of the box was fabulous. Patrick very impressed and enjoyed the chocolates and chips. I was very very disappointed with the service. It was present for my son Patrick for his 21st in Australia. It was never delivered to him. Could not track it. On live chat we were told it was enroute and couldn't be given delivery date. Two days later Patrick got a phone call saying it was in a shop for awhile. This shop not near where he lives as had to walk and get public transport. Overall not reliable Carnel javanagh”

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Posted 2 years ago

Hi there, I am sorry to hear this. Unfortunately postal delays can happen and these would be out of our control. The courier should have left a notice to collect the package, we are very sorry this did not happen.

Posted 2 years ago

“Disappointed. Aran has a name for quality. The picture doesn't show properly what the sweater is like. It is a very flimsy knit. Iy is held together with intermittent rows of very sparce, flimsy single strands of wool which I fear will break very easily making the sweater unwearable. Also not very warm as a consequence.”

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Posted 2 years ago

Hi there, We are very sorry to hear this. If you would like to contact us via a support ticket, we can investigate this further. Kindest regards, Customer Care

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews