Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some t-shirts from their website, only to get an email (on a Saturday) telling me they don't have them in stock. After we discussed the options over email, I was sent replacement T-shirts, which were a little bit more expensive than what I originally bought, without extra costs for me. That's a plus. However, I was in a rush to receive them so I was very disappointed that their stock control is ridiculous... It's the first time in over 1000 online orders that I buy something and then I get an email saying '' sorry, we do not have your items in stock''”

Helpful Report

Posted 1 year ago

Hi Laurentiu, Sorry to hear that. I will pass your feedback onto the relevant department. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 1 year ago

“Hi, whilst it probably has nothing to do with Carroll’s, I felt really let down how small the two Baileys Easter eggs were. However, the service and delivery from Carroll’s themselves was exemplary. Delivery was within 3 days if order from Ireland to UK. Carroll’s have some lovely items for sale also, so will probably be looking again at the website in the future”

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Posted 2 years ago

“Website needs to be updated to show correct year of calendaars available. Wen item is o longer available correct year of calendar.. I appreciate the refund, but probably will not be able to use the 2024 calendae substituted in order.”

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Posted 2 years ago

“Has everything I wanted, but only if I ordered from two different sites. Had to order candy directly thru their website, and then order shot glasses thru Amazon that Carrolls fulfilled. When I reached out to them, they refused to put both on the same order, thus resulting in my paying shipping twice 🙄”

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Posted 2 years ago

“Fantastic product, even better than I expected. Downside was the service, I paid for express delivery as I needed it a week later for a birthday present. Shipping was really slow meaning it arrived two days after I needed it. Very poor responses to email queries”

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Posted 2 years ago

“Unfortunately my first experience was not the best. I made an online order of 2 items for a gift for a family member and over a week after I placed the order I was told one of the items was not on stock. Very disappointing as this also meant that the order had not yet been shipped and I asked about this and got no reply.”

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Posted 2 years ago

“Decent prices online with good selection. Quick delivery”

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Posted 2 years ago

“What came of the gift was top quality and was really enjoyed by the recipient but unfortunately there was a comment suppposed to have been etched on pint glass which did not happen ( but was charged for). I made representations to the company which were acknowedged in the first instance but subsequently ignored. For that reason I would be reluctant to recommend to a friend. Pity.”

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Posted 2 years ago

“THE ORDER TAKES 9 DAYS TO PREPARE AND 10 DAYS OF TRANSIT. IT'S LATE FOR CHRISTMAS”

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Posted 2 years ago

“Hi Team, I was a bit disappointed as one item was missing from the hamper. I would normally get hampers delivered directly to the intended recipient but was hand delivering this so I checked it first. I put in a substitute item myself. I wouldn’t have known otherwise so I would be hesitant to order from you in the future especially if the hamper is going directly to the recipient. Presentation was nice and items were good. Thanks Linda”

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Posted 2 years ago

“The products I ordered were fine but, having ordered theoretically in time for delivery before Christmas, the items did not eventually arrive until 29th December - very disappointing as they were a Christmas present.”

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Posted 2 years ago

“Poor service”

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Posted 2 years ago

“My gift note was not included with the order, so only after a long process of elimination did my friends contact me to ask and then say thank you”

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Posted 2 years ago

“I bought an Aran button cardigan for my husband, I am very disappointed with the finishing of the button holes they are very flimsy and not the quality you would expect for an Aran sweater, there should be an extra strip to firm up that area as the buttons are hard to close , please check it out and let me know if anything can be done. Yours faithfully Joan Brennan”

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Posted 2 years ago

“More hassle than needed, you have to keep checking to make sure everything arrives”

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Posted 2 years ago

“Rugby shirt very nice. Disappointed I did not receive gift until after Christmas. Postage very slow considering I ordered it 2 weeks before Christmas.”

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Posted 2 years ago

“I was very pleased with one of my orders but there was a slight issue with quantity. I ordered two glasses but only received one”

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Posted 2 years ago

“Eigentlich bin ich zufrieden, aber doch enttäuscht, dass der versprochene Ersatz der zerbrochenen Tassen immer noch aussteht.”

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Posted 2 years ago

“Unfortunately late delivery meant that my mum didn't get her Christmas present until after Christmas. Having said that she was pleased with the gift.”

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Posted 2 years ago

“Gift arrived damagedand shipping says my parcel got shipped and is still in the US even though it’s not, it was just delivered two weeks later/ Unsure why it was shipped to US when I’m in UK from Ireland. Not environmentally friendly”

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Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews