Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,535 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sweater is too loosely woven on can see through n though. It is expensive for the price they charged. I live in the United States it is not worth buying this product out side the USA.”

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Posted 4 years ago

“I placed my order on March 26th and the order confirmation said delivery would be 12-16 days - at the 16 day level that would be an expected delivery by April 11th. It is now April 17th and the delivery is 6 days overdue - the tracking number indicates the order has not left Ireland.”

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Posted 4 years ago

“The delivery was once again extremely long and they only had half of what I ordered by the time they were ready to ship the products, very disappointed”

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Posted 4 years ago

“I didn’t get some of the stuff I ordered and there was no response to my emailed complain.”

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Posted 4 years ago

“Delivery time was far longer than anticipated or stated on the site at time of order - unacceptable. Would not order from Carrolls again.”

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Posted 4 years ago

“A Patrick's day t-shirt that arrived two weeks late I will never order again”

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Posted 4 years ago

“Jacket purchased arrived with 2 security tags still on it , to resolve this issue was told I had to go into city store & have them removed not very professional”

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Posted 4 years ago

“My son's sweatshirt is too small even though I ordered the proper size based on recommendations. It's too much trouble to return it from the States.”

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Posted 4 years ago

“It didn’t fit,”

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Posted 4 years ago

“I placed an order for st Patrick’s day T-shirts for myself and my family. One of the T-shirt’s never arrived despite me paying for it and when I contacted Carroll’s to look for a refund I never heard back from them. Customer support is appalling, me or my family will not shop here again !”

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Posted 4 years ago

“The package hasn’t been delivered and I wasn’t notified. The address had been written in a different order to the one I gave.”

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Posted 4 years ago

“I bought something to share it with my ESL Students at the High School where I teach inSpain, we were planning to celebrate Saint Patrick's Day and then I offered them some presents to those who wore the best Saint Patrick's garments... and the present were not there, they arrived 6 days later. So you can imagine how I feel: deceived, cheated, disappointed, ... and my students even worse. Those are my thoughts. You didn't respect the deadline for the delivery, they were meant to be here on Mach 17 the latest. Thanks for nothing.”

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Posted 4 years ago

“Terrible service and products didn’t arrive on time. Phones never answered. Email responses inadequate”

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Posted 4 years ago

“It was a pity that my order didn't arrive in time for St. Patrick's Day. It was bunting to decorate our village Driving parade. I got a dispatch message from DHL saying that my package would arrive on Tuesday 16th and I made sure someone was in my house at all times to receive it, but it never came. It finally arrived on Wednesday (St. Patrick's Day) just as the parade was about to start. I have ordered things from the UK that have arrived much quicker. I know that this is more of a complaint against the courrier but I felt that you should know. It is also very frustrating that there was no telephone number to call from your website or from DHL - I would have happily collected it from their depot if I had been given that opportunity.”

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Posted 4 years ago

“as I ordered childrens T-shirt on size 9-10y, Iv got 8-9,but it was too late to send it back un change it,because it was St Patrik days T-shirt”

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Posted 4 years ago

“When I initially ordered my gift which was meant to be personalised, it came unpersonalised. When I rang up to see why they said it never came up on their system so I said it’s ok and they agreed to send out a new order ASAP because it was a birthday present. A week had passed and I still had not received anything. So I rang again and the person on the phone said the order was never processed and nothing was sent out. It was a disgrace. The girl on the phone said she’ll put my order through straight away and eventually, 2 days later I received my order. I didn’t mind that first time round there was just an error, but then when they said they’d sent out a new one for me, they just never even processed the order and if I didn’t ring, I would never have received what I ordered. A disgrace and not worth the money. Never ordering from Carroll’s again.”

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Posted 4 years ago

“Product arrived with a security tag on it. Even with one week's notice Carroll's subsequently failed to get a replacement to my daughter in time for her birthday. Meanwhile I was asked to provide a photograph of the item with its security tag. Communications were professional and businesslike rather than sympathetic. Poor service. And I was asked inappropriate questions on this survey ("rate the product")”

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Posted 4 years ago

“Very bad service”

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Posted 4 years ago

“The goods received were fine, however, you did not have one of the items ordered. I received a telephone call informing me of this and a refund to my card was assured. Over 4 weeks later, I have not received the refund. In these terrible times this should have been done immediately. I wish a telephone call confirming this refund this week. Nuala Campbell”

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Posted 4 years ago

“Item came with a stain and no reply from customer service, wouldn't reccomend”

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Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,535 reviews