Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,372 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 12th November 2024

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

155

Anonymous

Anonymous // 01/01/2019

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“Disappointed”

Helpful Report

Posted 1 year ago

Hi there, If you would like to contact us privately we can look into this further. Kindest regards, Customer Care

Posted 1 year ago

“Great store. Everything was in order and as should be expected.”

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Posted 1 year ago

“The quality of the clothes I ordered is really great. Soft and Warm, it fits perfectly. I recommand Carrolls Irish Gifts.”

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Posted 1 year ago

“Wonderful gifts. Showed up 2 days late. However they were quality products. If on a time table add extra days to estimated delivery.”

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Posted 1 year ago

“Awful experience. Two orders messed up. One order still not delivered. I've asked 3 or 4 times over 3 weeks for a call from a manager and no contact received”

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Posted 1 year ago

“Every year I buy my mom and mother-in-law at least one (sometimes more) gift basket from Carroll's Irish Gifts and they love it. They always say that the cookies, teas, and candy are always delicious and top quality. I have also bought them candles, lotions, and slippers and they loved those too. I will definitely recommend them to others!”

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Posted 1 year ago

“The worst company I have ever delt with. Ordered 4 hampers that were supposed to arrive on the 19th of December, got 1 on the 23rd and when I rang them they told me the were on the way and I would definitely get the remaining 3 as they were with the currier. Turns out the never sent them I eventually got a refund but never will I deal with Carrolls Irish Gifts again.”

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Posted 1 year ago

Hi there, We are very sorry about this. We have passed this feedback onto our dispatch team and our managers to investigate this further. Kindest regards, Customer care

Posted 1 year ago

“My gift note was not included with the order, so only after a long process of elimination did my friends contact me to ask and then say thank you”

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Posted 1 year ago

“Tout est parfait. Envoi très rapide, article conforme. Merci.”

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Posted 1 year ago

“Perfect Christmas gifts - arrived within 48hours of ordering - very impressed with the service”

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Posted 1 year ago

“Gift arrived on time for Christmas and came in beautiful presentation box. They were thrilled with the array of Irish goodies inside which provided a taste of many old favourites - and some new ones! Have used Carrolls before and will again. Thank you.”

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Posted 1 year ago

“Ordered several items before Christmas. Everything was great! Good communication, speedy delivery. Excellent!”

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Posted 1 year ago

“I received 2 out of three items wrong and when I asked for the right items to be sent out before Christmas, I was told I had to send out the wrong items first but only after the 3rd of January. Not very good service if you ask me”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear this. As DPD would only start collecting new packages after the 3rd of January we could not get your replacement items out to you any sooner. If you would like to reply to us via email we would still like to amend this order for you. Kindest regards, Customer care

Posted 1 year ago

“I was really happy to happen upon this shop online and even happier that they shipped overseas. The website provided ample information and pictures to make ordering straightforward. The checkout process was easy and all items were received quickly. I would purchase from here again in a heartbeat.”

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Posted 1 year ago

“Easy to use website, regular updates and quick delivery. Will use this company again.”

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Posted 1 year ago

“So impressed with Carrolls Irish Gifts. I purchased a Newbridge Bracelet for a christmas present and it was perfect. It was delivered the very next day too! Excellent service.”

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Posted 1 year ago

“I ordered from Canada and found the entire process user friendly. The price for the sweater and shipping were very reasonable, the sweater itself is of excellent quality (my husband extra loves it), arrived quickly - no hassles, no problems, great experience!”

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Posted 1 year ago

“Hi I'm so disappointed as I haven't received my order yet”

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Posted 1 year ago

“Ordered the Thistle Tea Set. Arrived in a few days earlier than expected. Really good quality perfect gift.”

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Posted 1 year ago

“I bought an Aran button cardigan for my husband, I am very disappointed with the finishing of the button holes they are very flimsy and not the quality you would expect for an Aran sweater, there should be an extra strip to firm up that area as the buttons are hard to close , please check it out and let me know if anything can be done. Yours faithfully Joan Brennan”

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Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,372 reviews