Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,372 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 12th November 2024

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

155

Anonymous

Anonymous // 01/01/2019

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“Good afternoon, I have had bad luck and my order has been lost. I am in contact with your customer service department so that they can send it to me again. All the best”

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Posted 1 year ago

“I purchased Christmas gifts for my daughter from Carrolls and she was very happy with them. She loves O'Neill's shamrock shortbread cookies and I ordered them from Carrolls. I was concerned that they would be all broken during shipping because I had read reviews from customers of other merchants. The customer service person at Carrolls assured me that they packed everything carefully so I went ahead and ordered from them. Christmas morning finally came and the cookies were perfect. Not a single broken one!! I also bought soap and an ornament for the tree from Carrolls and both were well received. I am very happy that I decided to buy from them.”

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Posted 1 year ago

“Beautiful quality”

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Posted 1 year ago

“The service was excellent, plenty of choice and reasonably priced items.”

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Posted 1 year ago

“Varied selection and good value. Also prompt delivery just before Christmas.”

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Posted 1 year ago

“Carroll's Irish gifts has great products of quality. Always great service and prompt delivery.”

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Posted 1 year ago

“waiting on a response regarding a refund thats due, order wasn’t available, wasnt advised either until it wasnt in the delivery. Had to email to find out!! I wont shopping with you again. If the refund has been sent i will write another review but not shop again”

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Posted 1 year ago

Hi there, I am sorry to hear this. I can see a refund was processed on 12th December. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 1 year ago

“I bought a gift for a family member in the US. It was beautiful and arrived very quickly. I was disappointed however that there was no option to write a gift note so she would know who it was from and it also arrived with the price sticker on it.”

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Posted 1 year ago

“Fab selection of gifts and all delivered on time and well packaged.”

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Posted 1 year ago

“I've loved my experience with Carrolls and have ordered from them twice. My first order was for 4 mugs...unfortunately the packing was not done quite right, and all 4 mugs were broken. I emailed customer service, and they promptly offered to refill the order, no questions asked. I received a replacement order promptly and undamaged. I placed my second order for a variety of items (chocolate, Taytos, sweater, beanie) - the order arrived quickly and perfectly packaged. Everything was of great quality as well and made for great gifts. I will definitely order from Carroll's again in the future.”

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Posted 1 year ago

“Placed an order for Christmas presents, it came on time. There was a missing item, I emailed and got a reply within 10 mins and was refunded within a couple of days as the item was out of stock. I would 100% order from carrolls again 🥰”

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Posted 1 year ago

“It was a great service, arrived promptly and was packed very well. I would use them again. I have used other companies that were slower delivering to Switzerland.”

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Posted 1 year ago

“My husband LOVES the Guinness truffles and here in the US have been impossible to find. He was so happy to have received your delicious candies and toffees for Christmas. He also loved that they came from Dublin.”

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Posted 1 year ago

“I still HAVE NOT received my order so how can I write a review that you would be happy with. Refund would be good at this point as it was a christmas gift I orderd. I also contacted you through your contact page and I am still waiting for you to reply with an update.”

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Posted 1 year ago

Hi David, I am sorry to hear this. I can see a refund was processed for you on 4th January. Apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“I ordered at the start of Dec for a gift to be sent to new Zealand for Christmas still hasn't arrived very annoyed as there was no info to say there is a delay or evening my tracking hasn't updated since the 10th of Dec”

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Posted 1 year ago

Hi there, I am sorry to hear this. Unfortunately postal delays are out out of our control. Standard delivery to New Zealand as stated at checkout is 4-5 weeks. I can see the tracking shows the order was delivered on 7th January. Apologies for any inconvenience caused. Kind regards, Customer Care.

Posted 1 year ago

“As usual, the Carol's Irish gift's products are amazing, high quality and beautiful design!”

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Posted 1 year ago

“Everything was exceptional. Will definitely order again.”

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Posted 1 year ago

“Good choice of Irish gifts and promot delivery”

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Posted 1 year ago

“Selected U.K. shipping, way before the Christmas cut off dates, item was accidentally shipped to the United States, tracking still says it’s there even weeks after, Said I would be offered a refund which I agreed to, week later no response and no refund.”

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Posted 1 year ago

Hi there, I am so sorry to hear this. Unfortunately postal disruptions are out of our control. I can see you were in touch with our team and your refund was processed on 29th December. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“very nice gifts”

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Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,372 reviews