Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,370 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 12th November 2024

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

155

Anonymous

Anonymous // 01/01/2019

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“Customer Service was terrible. I received my order with one item missing and the gift box missing from the custom glass I bought. Called the shop on Wednesday the day I received person I got through to said he'd send the remainder of the order to there dispatch centre and if receive an email once done. I had ordered this and payed priority shipping as it was an engagement present for a friend. Friday rolls around got no email called again they had no record of it being sent to dispatch at this point I just asked for a refund as I needed the gift for that night. Very unhappy with being left in the lurch”

Helpful Report

Posted 9 months ago

Dear Jamie,Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Carrolls Irish Gifts. We truly appreciate hearing from our customers and we apologize for the issues you encountered. We are truly sorry for the inconvenience caused by the missing item and the gift box from your custom glass order. It is certainly not the level of service we strive to provide, and we apologize for any frustration or disappointment this may have caused. We understand how important it was for you to receive the engagement present in a timely manner, especially considering you had chosen priority shipping. We deeply regret that we were unable to fulfill your expectations and that you were left without a solution. This is certainly not the experience we want for our valued customers. Once again, we sincerely apologize for any inconvenience caused and we thank you for bringing this matter to our attention.

Posted 9 months ago

“Easy to order and prompt well packaged delivery!”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to rate Carrolls Irish Gifts with 5 stars! We greatly appreciate your positive feedback and support. We're thrilled to hear that you found our website easy to navigate and the ordering process convenient. At Carrolls Irish Gifts, we strive to provide a seamless and hassle-free shopping experience for our valued customers. Moreover, we're delighted to know that the delivery met your expectations. Our team takes great care in ensuring all orders are promptly processed and well-packaged to ensure their safe arrival. Thank you once again for choosing Carrolls Irish Gifts. We look forward to serving you again in the future!

Posted 9 months ago

“My husband loves these hats and has been wearing since they arrived. The only comment I have is the hat sizes do seem to run big.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to give Carrolls Irish Gifts a 5-star rating! We truly appreciate your support and your loyalty as a customer. We're thrilled to hear that your husband loves the hats you ordered and has been wearing them since they arrived. Your feedback regarding the hat sizes running big is invaluable to us, as we are constantly striving to improve our products and provide the best possible experience for our customers.

Posted 9 months ago

“First class service, superb product and fast shipping, highly recommended”

Helpful Report

Posted 9 months ago

Thank you so much for your wonderful 5-star rating and amazing review of Carrolls Irish Gifts! We greatly appreciate your kind words and feedback. We are thrilled to hear that you had a first-class experience with our service. Delivering superb products to our customers is incredibly important to us, and we are glad to know that we met your expectations. Our team also works diligently to ensure speedy shipping, so it's fantastic to hear that you were satisfied with our fast delivery. Your recommendation means a lot to us, and we are truly grateful for your support. Should you have any further needs or inquiries, please feel free to reach out to us. We look forward to serving you again in the future!

Posted 9 months ago

“So happy with my gifts for friends and family in USA. I saw them while on a wonderful trip to Ireland and was impressed by the quality and prices of your shop. I then went on line when I got home and ordered what I saw and had it shipped to me! Thank you it all came safe and sound! 🍀❤️🍀”

Helpful Report

Posted 9 months ago

Dear Maryanne,Thank you so much for taking the time to leave us a stunning 5-star rating. We are absolutely delighted to hear that you are happy with your experience at Carrolls Irish Gifts. We are thrilled to learn that you had an amazing trip to Ireland and were impressed by the quality and prices of our shop. It means the world to us that you decided to order from us online and that everything arrived safe and sound. Your support and kind words truly make our day, and we are grateful for the opportunity to serve you. We hope that your gifts bring joy to your friends and family in the USA. Thank you once again, and we look forward to welcoming you back to Carrolls Irish Gifts in the future.

Posted 9 months ago

“Great place to shop and also order online!”

Helpful Report

Posted 9 months ago

Dear Sandra,Thank you so much for giving Carrolls Irish Gifts a 5-star rating! We truly appreciate your kind words and feedback. It brings us great joy to know that you had a wonderful shopping experience with us. At Carrolls Irish Gifts, we strive to provide exceptional customer service both in-store and online. We are thrilled to hear that you found our store to be a great place to shop and that you also enjoyed our online ordering system. Your satisfaction means the world to us, and we are committed to continuously enhancing our services to meet your expectations. Once again, thank you for your fantastic rating and for choosing Carrolls Irish Gifts. We look forward to serving you again in the future!

Posted 9 months ago

“Excellent in every way.”

Helpful Report

Posted 9 months ago

Dear Shirley,Thank you so much for your incredibly kind 5-star rating of Carrolls Irish Gifts! We truly appreciate your feedback and are thrilled to hear that you found our products and service excellent in every way. Your continued loyalty as a customer means the world to us, and we are grateful for your support. Once again, thank you for taking the time to share your positive experience. We look forward to serving you again soon at Carrolls Irish Gifts!

Posted 9 months ago

“Great service”

Helpful Report

Posted 9 months ago

Thank you, Isobel, for your outstanding 5-star rating of Carrolls Irish Gifts! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations. We hope to have the pleasure of serving you again soon. Thank you for choosing Carrolls Irish Gifts!

Posted 9 months ago

“Quick delivery, great shop!”

Helpful Report

Posted 9 months ago

Thank you so much for your amazing 5-star review of Carrolls Irish Gifts! We truly appreciate your kind words and your continued support as a loyal customer. We are delighted to hear that you had a fantastic shopping experience with us, and we are especially glad that you appreciated our quick delivery service. We strive to provide top-notch service to our customers, and your feedback motivates us to keep up the good work. Thank you again for choosing Carrolls Irish Gifts. Your satisfaction is our priority, and we look forward to serving you again in the future.

Posted 9 months ago

“All articles were exactly as described. I love them.”

Helpful Report

Posted 9 months ago

Dear Cheryl,Thank you so much for giving Carrolls Irish Gifts a 5-star rating! We genuinely appreciate your support and loyalty as a customer. We are thrilled to hear that all the articles you purchased were exactly as described and that you love them. Your kind words serve as a tremendous encouragement for us to continue providing quality products and excellent service. Once again, we cannot thank you enough for your continued support. We hope to have the opportunity to serve you again in the future!

Posted 9 months ago

“Very good gift products.”

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Posted 9 months ago

“The earrings I purchased are beautiful and they were delivered in a timely matter to the USA. I bought a lot at this store when I went to Ireland last year. Staff was very friendly and helpful.”

Helpful Report

Posted 9 months ago

Dear Dorothy,Thank you so much for your wonderful 5-star review of Carrolls Irish Gifts! We greatly appreciate your kind words and support. We are delighted to hear that you found the earrings you purchased to be beautiful, and we are glad that they were delivered to you in a timely manner all the way in the USA. It's fantastic to know that you have been a loyal customer since your visit to our store in Ireland last year, and we are grateful for your continued trust in us. Our staff takes pride in providing a friendly and helpful service, so it warms our hearts to hear that they left a positive impression on you. Once again, thank you for your kind review and for choosing Carrolls Irish Gifts. We look forward to serving you again in the future. Warm regards, Carrolls Irish Gifts

Posted 9 months ago

“The ring and necklace are beautiful. Deliiwas fast. Very happy with items.”

Helpful Report

Posted 9 months ago

Dear Susanne,Thank you so much for your wonderful 5-star rating of Carrolls Irish Gifts! We truly appreciate your support and are delighted to hear that you love the ring and necklace. We pride ourselves on providing fast and efficient delivery, and we're thrilled that you were happy with how quickly your items arrived. Your satisfaction is our top priority, and we are overjoyed to know that you are pleased with your purchase. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for your kind words, and we look forward to serving you again in the future.

Posted 9 months ago

“Quick delivery before Christmas. Everyone loved their gifts!”

Helpful Report

Posted 9 months ago

Dear Amanda,Thank you very much for your fantastic 5-star rating of Carrolls Irish Gifts! We greatly appreciate your support and are thrilled to hear that you had a wonderful shopping experience with us. We're delighted to know that our delivery was prompt, ensuring your gifts arrived before Christmas. It brings us great joy to hear that everyone loved their presents! We strive to provide high-quality Irish gifts that bring smiles to our customers' faces. Once again, thank you for your kind review and for choosing Carrolls Irish Gifts. We look forward to serving you again in the future!

Posted 9 months ago

“Paid an extra 9.99 for the fastest delivery possible and was told it would be 2-3 days. My item wasn't even shipped for atleast 2 weeks and arrived after 3 weeks. I got in contact with support twice and wasn't even offered reimbursement for the additional spendature for the fast delivery option. Very poor.”

Helpful Report

Posted 9 months ago

Dear Charlie, Thank you for taking the time to share your feedback about your experience with Carrolls Irish Gifts. We truly appreciate your honest review and apologize for the inconvenience you encountered. We understand the frustration caused by the delay in shipping your item after you had paid for the fastest delivery option. We sincerely apologize for this oversight and any inconvenience it may have caused. We acknowledge our mistake and take full responsibility for it. To address your concerns about the lack of reimbursement for the additional expenditure on the fast delivery option, we deeply regret that this was not offered to you. The shipping fee has now been refunded and should be fully completed in 2-5 working days. Sincerest apologies for any inconvenience.

Posted 9 months ago

“Fast delivery and great packaging”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us such a fantastic 5-star rating! We truly appreciate your kind words and continuous support. We're thrilled to hear that you had a wonderful experience with our online store, Carrolls Irish Gifts. Our team works hard to ensure fast delivery and great packaging for all our valued customers. It's fantastic to know that it made a positive impact on your shopping experience. Once again, thank you for your support and for choosing Carrolls Irish Gifts. We look forward to serving you again in the future.

Posted 9 months ago

“Quick dispatch and well packaged”

Helpful Report

Posted 9 months ago

Thank you so much for your kind words and for giving Carrolls Irish Gifts a 5-star rating! We truly appreciate your support and are thrilled to hear that you were satisfied with your experience. Your feedback means a lot to us.Also, we are glad to hear that you were impressed with our quick dispatch and well-packaged items. Ensuring the safe and timely delivery of our products is always a top priority for us. Once again, thank you for your wonderful review. It was a pleasure serving you, and we look forward to welcoming you back to Carrolls Irish Gifts in the future!

Posted 9 months ago

“I found the "Shamrock Short Bread" cookies which I had enjoyed while visiting Ireland. I ordered 4 boxes and they arrived on time and in perfect condition. Thanks. I'll be back for more soon.”

Helpful Report

Posted 10 months ago

Thank you so much for giving Carrolls Irish Gifts a 5-star rating! We are thrilled to hear that you had a fantastic experience with us. We are delighted to know that you found our "Shamrock Short Bread" cookies, which you had enjoyed during your visit to Ireland. It brings us great joy to be able to offer a taste of Ireland and bring back cherished memories. We're glad that your order of 4 boxes arrived on time and in perfect condition. Ensuring the quality and timely delivery of our products is of utmost importance to us. Once again, thank you for your support and kind words. We look forward to serving you again in the near future. If there is anything else we can assist you with, please don't hesitate to reach out.

Posted 9 months ago

“Great tea and excellent communication on when I'd receive my items. Would purchase from Carroll's again!”

Helpful Report

Posted 10 months ago

Thank you so much, Brandis, for your amazing 5-star rating of Carrolls Irish Gifts! We are thrilled to hear that you had a great experience with us. We appreciate your kind words about our excellent communication and the timely delivery of your items. It's wonderful to know that you enjoyed our great tea selection as well. Thank you for choosing Carrolls Irish Gifts, and we would be delighted to serve you again in the future!

Posted 9 months ago

“Lots of choice for hampers. Would buy again.”

Carrolls Irish Gifts 5 star review on 14th January 2024

Helpful Report

Posted 10 months ago

Dear Liam,Thank you so much for your fantastic 5-star rating of Carrolls Irish Gifts! We truly appreciate your support and are delighted to hear that you enjoyed your shopping experience with us. We're thrilled that you found lots of choices for hampers and that you would consider buying from us again. It's always our goal to provide our customers with a wide variety of options to suit their needs. Once again, thank you for your kind words and for choosing Carrolls Irish Gifts. We look forward to serving you again in the future!

Posted 9 months ago

Carrolls Irish Gifts is rated 4.6 based on 7,370 reviews