Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,372 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 12th November 2024

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

155

Anonymous

Anonymous // 01/01/2019

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“I bought a few items from you while in Ireland, so I felt comfortable ordering a few items online that my son really liked. He liked the slipper socks and wanted some for a couple of friends. I ordered a throw while I was at it because I liked the color. There were no size specifications on the description for the throw, it just said "throw." I got my items a few weeks later. The items for my son were fine, delivery was fine, but the "throw" is 31" x 22.5". Not my idea of a "throw." I don't know what I'm supposed to do with it. It's not big enough to be a baby blanket, it's the wrong shape for a scarf, and it's not big enough to be a shawl. Very strange item. Again, no size specifications on the site. The thing that got me to give you only one star, though, was I wrote a review complaining about the throw and you never posted it! You are weeding out bad reviews so your ratings stay high! I wrote another review, so we'll see if you let that one post. Very dishonest.”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry to hear this. If you would like to send us a support ticket via our website we can set up a free turn for you as soon as possible. Kindest regards, Shannon

Posted 1 year ago

“Reliable very”

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Posted 1 year ago

“Package came in perfect condition! All the goodies are great! Love their hampers! Make a great gift”

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Posted 1 year ago

“Beautiful mugs!”

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Posted 1 year ago

“Nice items selection and good quality overall.”

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Posted 1 year ago

“Very disappointing service. This order was placed on 13/12/22 and it only arrived on 11/1/23. It was for a Christmas present. Imagine giving a present to someone on 12/1/23? Not good at all. I phoned your office and tried to speak to one of your assistants. She kept me on the phone for almost 10min/international call, but she was of no help, very difficult to understand her!! I have to say your website should be updated, very little variety in clothing, souvenirs, etc. It is far below standards compared to your shops in Dublin City centre. You could offer a lot more products online! A disappointing experience!”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry to hear this. We have passed this feedback onto the relevant departments. Kindest regards, Customer Care

Posted 1 year ago

“Always great buy things from Carrols!”

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Posted 1 year ago

“I placed an order CAR00541674 refers. I got a message from my brother in law in usa to Thank us for the gifts however the baileys cups and ornaments didn't make it in one piece. This is very disappointing.”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry about this. We do package our items as well as we can and its always unfortunate to hear an item as arrived broken. We will be happy to send a replacement. Kindest regards, Customer Care

Posted 1 year ago

“My item never arrived. I tried to have it re-sent. It still hasn't arrived. I started this order on Dec. 14 and today is Jan. 13. The person I communicated with seemed very helpful, but ultimately the gift was never received and I did not receive a shipping/delivery confirmation. I had to contact them twice now.”

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Posted 1 year ago

“I have always wanted a merino wool sweater, and the color is wonderful. The second half of my order was well received and enjoyed. I live in small town in the center of the USA, and the shipping was spot on!”

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Posted 1 year ago

“Great gifts for my family and arrived in good time”

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Posted 1 year ago

“let down by USPS NON DELIVERY AND TRACKING STOPED, Carrolls offered to resend or refund. decided on refund until word wide postal services settle down refund entered my account in 2 days”

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Posted 1 year ago

“I received a surname Irish pin for Christmas. My 2 sons wanted on as well so I searched to find you offered them. They are identical to mine.”

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Posted 1 year ago

“Ordered online between Christmas and the New Year and item was received by post on 2nd January. Very pleased with speed of service.”

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Posted 1 year ago

“I bought 5 bracelets and I only received 4, I bought the 2 big cups and i received the smalls one”

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Posted 1 year ago

Hi there, We are sorry to hear this. If you could contact us privately we can look into this further. Kindest regards, Customer care

Posted 1 year ago

“I bought one hat while in Ireland in September and liked it so much I ordered two more.”

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Posted 1 year ago

“ordered and paid for three items for click and collect. i had to follow up myself with the store as my last bit of communication was an order confirmation that it was on its way to the store. i went in on christmas eve only to be told 2 of the 3 items were not there, and there was a lot of confusion, as this was never communicated with me prior to going in to collect it on an extremely busy day. i was not offered anything but was told i’ll receive a refund. only today have i received an email stating a refund is on its way.”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry about this. We have passed this feed back on to our dispatch team. Kindest regards, Customer care

Posted 1 year ago

“A package from Carrolls Irish Gifts travels a great distance to bring cheer.”

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Posted 1 year ago

“Nice products and customer service.”

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Posted 1 year ago

“Amazing products, fast delivery, lovely experience. Always my first choice when it comes to Irish gifts. Thank you so much”

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Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,372 reviews