Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,457 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website to use, prompt and safe delivery of fragile items Thank you”

Helpful Report

Posted 1 year ago

“Everything is good”

Helpful Report

Posted 1 year ago

“I've ordered glasses from Carroll's a couple times now. They always arrive quickly and carefully wrapped to prevent damage. Can't ask for more!”

Helpful Report

Posted 1 year ago

“Overall the experience was terrible, long story short don't expect express delivery if you pay for it. The gift card/note wasn't included so the person it was intended for hadn't a clue who it was from. Not all items you see in the picture is included in the hamper(which isn't a hamper but a box) I dealt with 2 women in customer service, one was lovely and very helpful the other I found quite cheeky. Overall I would never put myself through that stress again. Very disappointed in the whole experience.”

Helpful Report

Posted 1 year ago

Hi Carol, I am sorry to hear that you are unhappy with your experience. I can see you have been refunded. We are working on being better at our logistics front, especially in issues like these and will make sure to improve in this area. If there's anything else we can do to help, please let us know. My sincere apologies for the overall inconvenience caused throughout.

Posted 1 year ago

“Very fast and efficient, thank you”

Helpful Report

Posted 1 year ago

“Great customer service. New order arrived, but slippers (XL) didn’t fit..too small. When informed there no larger sizes, representative credited my acct and said I should keep and give to someone else.”

Helpful Report

Posted 1 year ago

“The towels are good quality and just beautiful. Arrived surprisingly quickly!”

Helpful Report

Posted 1 year ago

“I was very pleased with the quality of the Mullingar pocket watch I had purchased for my grandson, and it will be a nice heirloom to pass on . The customer service was very good and my inquiries were answered promptly.”

Helpful Report

Posted 1 year ago

“Hi Your site has lots of good ideas on it, plus I love Guinness, so win win lol,the delivery time was nice and quick also.All the best cheers,”

Helpful Report

Posted 1 year ago

“Service was great.”

Helpful Report

Posted 1 year ago

“Since visiting Dublin, I fell in love with the city and its people. From time to time my family and I like to bring a little bit of Ireland back to the States. Carrolls provided us the opportunity to be able to fulfill that. Selection and service is excellent.”

Helpful Report

Posted 1 year ago

“Great selection of Irish gifts! Would have liked the option to not have an engraving on my product.”

Helpful Report

Posted 1 year ago

“Already have this celtic cross bought for a gift for someone it’s just a special keepsake 👍”

Helpful Report

Posted 1 year ago

“I received a coffee mug as a gift. I liked the funny message printed on it but when I actually used it I was hooked! The design of the mug has a slightly rolled rim so it's almost dribble free. Game changer! I ordered two more and retired my other coffee mugs. Very pleased!”

Helpful Report

Posted 1 year ago

“Had the best experience with customer service and love the product. In fact, I’ve purchased 7 of them. Still waiting on my last order/reship as it was previously lost in shipment.”

Helpful Report

Posted 1 year ago

“Love this gift shop and the fact you can shop online and receive your order in the States in a week for a very fair shipping price. Just missing the Guiness.😊”

Helpful Report

Posted 1 year ago

“Love being able to order online with Carrolls as I live in England! Bought some gifts for friends and family and they loved them! Great having such a wide range of goods to order from!”

Helpful Report

Posted 1 year ago

“I love all things Irish! My order was wonderful! I laugh every time I use this cup. ☘️💚💚🍀🤣🤣”

Helpful Report

Posted 1 year ago

“Great site! Easy to order from and the orders came very quickly and were very high quality! Will be ordering again!”

Helpful Report

Posted 1 year ago

“I ordered a chocolate gift basket for my sister in Australia, she loved all the products included and safe to say they didn’t last long!! Great service, easy to order and good delivery times.”

Helpful Report

Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,457 reviews