Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pas de critique, le colis a ete envoyé rapidement et les produits correspondaient mais le pot de moutarde avait été ouvert et quand je l'ai ouvert, il a fallu le jeter”

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Posted 2 years ago

“really lovely gifts were perfect for my father however although ordered really early to avoid the strikes. The item never left Ireland and the communication was poor”

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Posted 2 years ago

Hi there, I am so sorry to hear this. I can see your refund was processed today. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“The worst customer service I've come across in a very long time. Awful.”

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Posted 2 years ago

Hi Catriona, I am sorry to hear that you are unhappy with the service. I am unable to find any communication from you on our system. A member of our team will be in touch soon. Kind regards, Customer care.

Posted 2 years ago

“I still haven’t received the Christmas gift that I ordered on 5th December, even though the website said that Christmas delivery was guaranteed at the time of ordering. It’s now 31st December. I’ve sent multiple emails to try and get a refund but as of 31st Dec, I still haven’t received the refund. No one replies to emails. Very poor customer service.”

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Posted 2 years ago

Hi Kimberly, I am sorry about the delay to replying to your email. Our team are working very hard to try and reply as quick and efficient to all customers but have a high volume of emails during the Christmas period which has meant an unfortunate longer response time. I am truly sorry about this. I can see your refund was processed yesterday. Apologies for the delay. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“I have not received my order yet very annoyed”

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Posted 2 years ago

Hi Annmarie, This order was for collection, not delivery. A member of our team will be in touch to assist you soon. Kind regards, Customer care.

Posted 2 years ago

“We are still waiting for our order to arrive. The tracking number doesn’t work and it was supposed to arrive in 2 days - 20 days later…..”

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Posted 2 years ago

Hi Breda, I am sorry to hear this. I can see we responded to your email on 3rd January. A member of our team will be in contact soon to help resolve this for you. Kind regards, Customer care.

Posted 2 years ago

“I have not received my package yet! I received an email on December 8 that said my order was on the way, but it hasn't arrived yet. I placed the order on December 4 to guarantee Christmas delivery and am so disappointed that nothing has been delivered 🙁”

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Posted 2 years ago

Hi Cynthia, I am so sorry to hear this. Unfortunately, these postal delays are out of our control. I can see the tracking shows it has been delivered 3rd January. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“I have place an order on the 4th of December, it was sent in the 10th, on the 14th has left An Post in Dublin. Last saturday I got an information that 1 item wasn't sent.. which is strabge because on the 10th I got information that my whole order is on the way to me.. Today is the 29th and I stil haven't reserved my order.. 2 days ago I got information that it was lost.. and I was asked if I want to resend it, I reply that Yes I want to send it again but not with an post but No reply.. I' Berry dissapointed with your serwis, it supposed to be Christmas gift for my mum..”

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Posted 2 years ago

Hi Dorota, I am sorry to hear this.Unfortunately, postal delays are out of our control. I can see your order was reshipped with Fedex on Jan 3rd. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“waiting on a response regarding a refund thats due, order wasn’t available, wasnt advised either until it wasnt in the delivery. Had to email to find out!! I wont shopping with you again. If the refund has been sent i will write another review but not shop again”

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Posted 2 years ago

Hi there, I am sorry to hear this. I can see a refund was processed on 12th December. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 2 years ago

“I still HAVE NOT received my order so how can I write a review that you would be happy with. Refund would be good at this point as it was a christmas gift I orderd. I also contacted you through your contact page and I am still waiting for you to reply with an update.”

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Posted 2 years ago

Hi David, I am sorry to hear this. I can see a refund was processed for you on 4th January. Apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“I ordered at the start of Dec for a gift to be sent to new Zealand for Christmas still hasn't arrived very annoyed as there was no info to say there is a delay or evening my tracking hasn't updated since the 10th of Dec”

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Posted 2 years ago

Hi there, I am sorry to hear this. Unfortunately postal delays are out out of our control. Standard delivery to New Zealand as stated at checkout is 4-5 weeks. I can see the tracking shows the order was delivered on 7th January. Apologies for any inconvenience caused. Kind regards, Customer Care.

Posted 2 years ago

“Selected U.K. shipping, way before the Christmas cut off dates, item was accidentally shipped to the United States, tracking still says it’s there even weeks after, Said I would be offered a refund which I agreed to, week later no response and no refund.”

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Posted 2 years ago

Hi there, I am so sorry to hear this. Unfortunately postal disruptions are out of our control. I can see you were in touch with our team and your refund was processed on 29th December. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“I am still waiting on my order so cannot give a review.”

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Posted 2 years ago

Hi Bridget, I am sorry to hear that your order has not arrived. A member of our team will be in contact soon to help resolve the issue. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 2 years ago

“I can't write a review yet, since it is Christmas Eve and the package has not arrived.”

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Posted 2 years ago

“Only giving 1 star as there is no lower option. Absolutely awful company to deal with. Ordered 4 weeks ago. Tracking number given was a dud - no Tracking info on it at all, all month. Very slow to respond to email/contact queries. After 3 weeks the reply of "must be lost in transit we'll resend your order", then next day "sorry we are now out of stock, we will issue you a refund soon", still waiting on the refund. WILL NEVER USE THIS COMPANY AGAIN FOR ANYTHING- would rather go without!!!!!!”

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Posted 2 years ago

“I ordered one month ago and the goods have not arrived. I’ve been told uk Royal Mail is the reason for the delay but I’ve had other Royal Mail orders delivered within days..”

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Posted 2 years ago

“I ordered a poncho Dec 2nd and three weeks later I still have not received it. I have reached out with zero communication from their customer service and then they want a glowing review? Not likely.”

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Posted 2 years ago

“You jeep sending me emails to write a review, You took my money on 2nd December and I haven't received anything from you. Not even to say my delivery has been delayed. Just give me my money back. ANGRY ANGRY CUSTOMER!!!!!”

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Posted 2 years ago

“Order a tshirt, when I got home, I opened the bag and it was the wrong tshirt, keep the tshirt and other the original one again on the Sunday, rang Saturday to confirm collection and was told I could collect it, my daughter went collectit on Sunday and was keep 20 minutes waiting, to be told sold out and did she want to spend the money on something in the shop!!!!”